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Bulk Buys has a rating of 3.5 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Bulk Buys ranks 32nd among Beauty Products sites.
733 reviews
Breites Warenangebot, günstige Preise, aufmerksames, höfliches und sachkundiges Personal. Ich nutze das Geschäft seit vielen Jahren und bin sehr zufrieden.
Date of experience: June 24, 2022
I ordered on 9th December 2021. I recieved a partial order on the 14 th December 2021.The courier assured me the other boxes were in transit and will arrive asap but its an extremely busy time. Which is completely understandable. I subsequently waited. So reaching out feb 2022 after stikes and shutdowns of post offices and courier services over that time i was met with reassurance of investigating the matter of the missing items. I reached out every month only to get no updates and that they will 'ask the courier and inventory" because customer service couldnt autherise anything. Here we are 16th May 2022 after the 4 different attempts at finding my items 6 months after the order and i have been refused a credit or refund because i submit a claim within 7 days of a non delivery even after showing screenshots of the items still saying the shipment is pending. The blaming of the couriers and the customer whilst keeping my money without providing the product/ credit or refund is all i need to never purchase from this company again.
Tip for consumers:
Read reviews prior to purchasing anything. I wish i had as it seems its not the first time its happened
Products used:
I didnt use any because i didnt recieve them
Date of experience: May 15, 2022
Please tell me why shipping is much more dearer than the product that I purchased. Not happy at all.
Date of experience: December 9, 2020
Hello Siv,
Thank you for your honest feedback and we are sorry to hear you are unhappy with the shipping expenses paid.
Unfortunately, as many of our items are dispatched from Victoria, we used couriers for interstate delivery and shipping rates are based on their pricing model. We do try and offset this with our low prices, but in some cases it doesn't pan out the way we want it to, as is the case for your order.
In saying this, we take customer feedback seriously and are actively working to find alternative carriers and better rates for our interstate customers. We appreciate the time you have taken to share your own experience, and we want to do better.
If there is anything further you need from us, please reach out to customercare@bulkbuys.com.au and we will do our best to assist you.
Kind regards,
Customer Care
Opened the box to find the wrong conditioner had been sent. Cant say much else about the order. I got 20ml tubes when I ordered the 30ml tubes.
Date of experience: December 11, 2020
Hello Cyndi!
Thank you for your feedback and we are sorry to hear you received the wrong size. We don't always get it right, but when that happens it is very important that our customers let us know so we can resolve the issue and continue to improve.
I can see we refunded the difference to you when you reached out to us at customercare@bulkbuys.com.au, but if you need anything further from us please feel free to reach out.
Kind regards,
Customer Care
Guten Tag an alle. Dies ist das erste Mal, dass ich bei dieser Website bestellt habe. Ich war sehr zufrieden. Alles ist klar und übersichtlich, die Mitarbeiter sind kompetent und höflich. Prompte Lieferung. Die Qualität des Produkts ist original. Ich werde weiter nach mehr suchen. Ich empfehle es!)))
Date of experience: May 31, 2022
Die Bestellung ist schnell, alle Informationen über das Produkt ist verfügbar, ich mache die zweite Bestellung in diesem Online-Shop, und beide Käufe bitte, Lieferung auf Zeit, innerhalb der vereinbarten Zeit.
Date of experience: July 25, 2022
Gracias Bulk Buys por proporcionar mis máscaras en circunstancias tan difíciles. Tuvo que esperar sin embargo totalmente comprensible dada la situación.
Date of experience: October 20, 2021
Guten Abend. Herzlichen Dank für das Produkt und den Service. Ich arbeite schon seit langem mit dem Laden zusammen. Alles ist zufriedenstellend.
Date of experience: July 26, 2022
Service incroyable et rapide! Est venu en quelques jours.
Le service client est également au top. Le recommander!
Date of experience: October 23, 2021
Hi Tahlia,
We are sorry your items have taken a long time to reach you. As advised, we reached out to the courier when you contacted us 72 days after the first part of the order was delivered to investigate the delivery and were advised there were no indications the items were missing, damaged or misdelivered.
We have escalated this investigation for you as we do take your complaint seriously and want to assist you, however we are relying on the couriers to show that these items are outstanding as so far all indications from our warehouse and from the courier correspondence has been that the items were delivered. If they can provide us with evidence to the contrary, we will happily refund or replace these items for you. But until they can do this, due to the time that has passed and the information we currently have, we are unable to take further action.
I'm sorry there is not more we are able to do at this time. We will be in touch as the courier provides us with updates as we have explained to them the urgency of your case.