Bullrun Flag

I ordered from this company and they said it would arrive by Halloween. It's been over a month and no product. Meanwhile I've been waiting for my money to be returned from another seller for over two months. Life is short, read reviews first.

Ordered and they charged my card. A month later I still had not received. Emailed company, with no response. Tried calling and it said the voice mail box was full. Currently pending a dispute with my bank

Placed a small order on 02/01 and after I checked on the delay I received a reply stating the order (slipped through the cracks) and would be expedited and shipped within 10 days on 04/13. We are now more than a month later without any reply or refund. I have sent an email and now they won't reply. My first order went well but was super slow shipping. This order makes me wonder how they are even in business.

I'm sitting here a month after I placed my order with a bogus shipping label created 15 days after order was placed and I tried to follow-up and track it. The patches were meant for an addition to a gift which is ruined at this point. Wish this place would get shutdown and stop preying on people. Wish I would have seen all the negative reviews initially.

From order date to arrival at my door the process took 4.5 weeks for one name tag. Absolutely ridiculous this company is a joke. In that time I ordered another name tag from a different company and it was half the price bc they didn't charge $6 for shipping and I received 4 days after I ordered it. Don't use this company google other companies there are other options!

Placed an order on Sept. 19 and they almost instantly had a shipping label made. Weird right. Per their site saying how long it takes to full. I waited till the first week of Oct. Till I sent emails to customer service to no prevail. Sent emails to owner to no prevail. What waist of time and money. Even the U.S. P.S. States they never received it. She is going to be surprised when we are FACE TO FACE.

It's been a month and I still haven't received my order. Tried calling their phone number and leaving emails no response. I've called over and over and today they answered and then they told me that they are busy with other customers and will call me back. This place is so unprofessional.

I've ordered custom work from several companies and I'd have to say Bullrun Flag by far makes the best of the best. I had a slight issue with delayed shipping on my first order however they have great customer service and made things up on my second order. Great company and great products, I highly recommend them!

I have emailed several times and never have received a response. I have also called for several months inquiring about my order. I was told my on two occasions my order would be shipped by the Following Monday and expressed ship by the end of the week. I have not received my order. It has been another month and now they will not answer their phones. I can not even get a refund. Do not waste your money or time on this company. With all business hurting during the shut down this one is stealing your money.

Bullrun flag is a fraudulent business. Stay away. Check out the BBB site for complaints about this business.
I placed an order in December 2019 and have yet to receive merchandise or refund.
Etsy should shut this site down

I should start by saying that I found this company probably a year and a half ago, my mom was looking for name tag for her dog collar... ordered, shipped, perfect... to this day the quality has held up & the patch still looks pretty much new.

SO... we decided that we would order through this coming again. This September, first I placed an order for my mom, then I came home and ordered 3 additional collars for my dogs. After about a month I emailed the response said "we have no orders matching your description or details"... I figured it was a loss cause. A week ago my mom and I both got text messages at random with an "update on our order" so now I had the order number to email BRF a second time.

It's been over two month since both orders were placed, and as of now no response to rectify the issue. I will update if the issue is resolved, but I'm feeling it likely won't. Disappointed this business took a SERIOUS turn for the worst.

This is a scam organization.
Proof
1. No customer service phone number, no way to contact them. They do not refer to emails
2. No method to post a review on their web site. Which leads you to believe they post their own positive reviews
Never sent me my patches after six weeks. Reported as credit card fraud. Referred to Virginia Attorney Generals Office for Interstate Wire Fruad. Formal compliant filed with Virginia Department of Consumer Affairs and Federal Trade Commision Division of Consumer Affairs.
This is a scam

Waited 9 weeks, still no order. Not sure if the owner is just overwhelmed or a terrible business person. The site says 3-5 week turn around time, so the first thing on the top of their page is a lie.
I got an email saying my order would ship within 7-10 days, it never did. Never answers emails. I was able to get someone on the phone, and they said it would ship next week, but of course that time has come and gone. Had to file a dispute with my bank to get my money back. Stay far, far away! I redid my order with Northern Safari - Army Navy Wisconsin and had great service.

We got our puppy a Camo collar with a name patch and we LOVE it. It's high quality and durable. The loop for the leash is nice and large and the buckle closure for the collar is strong enough to stand up to the dog pulling once he's bigger. Will definitely be buying here again whenever we need a new one!

Same thing happened to me. Ordered my product on 17 March. Multiple emails later, no product. How do they get away with this? I contacted BBB and one of the reviews below said that BBB had already been contacted. How is it that they are not shut down?

One month after I placed my order, nothing has arrived. The money was deducted from my account, and I was sent a notice with a tracking number announcing a label was created, but not sent out for delivery. I chatted into customer service, and sent an email asking about the status of my order with no response. I wish I had searched for reviews before ordering. DO NOT order from Bullrun Flag! They'll take your money, not send your order, and won't respond to inquiries.

I wanted a new tactical collar for my Great Dane. I found Bull Run on social media. I started looking around and found the perfect camo collar for my "little" girl. It's perfect with the padded handle, camo design, large pink "ATHENA", and pink US flag. It's the perfect size. I cannot say how happy I am with this. The rest of my collars will come from Bull Run.

Order a tag in November 2019. Got shipping tag created on 12/12/19. Sent email and left voice mail on 12/2019 when i still didnt receive tags. After repeatedly calling someone picked up and told me that my order would ship that week. As of 1/6 /20, still do not have tags.

I am overly pleased by this collar! The quality is great and the fit is perfect. I will be ordering again for sure! My GSD is 77 pounds and I ordered a size medium with padding, a handle and in the color black with military gold stitching for the font.

Ordered on March 13.2020. Said it was on its way several times. June 11 2020 and still. No order no response from customer service. No answer from the company by phone. Will be filing a complaint with the BBB. STAY AWAY CROOKS

I wish I could give them 0 stars. I've ordered from this company in the past. I remember it taking an overly long time to get my product, but since I was so impressed with the quality I decided to try them again and I wish I didn't. I ordered a name tape in JANUARY of this year. It's now 2 days away from MAY and I have no product. I'm using these tapes on my go-bag for patrol. I emailed the company back in March just asking for a status and I was told that my product is on the final stage and I will "for sure receive it in a week". It's now almost May and I still have no product. I'm so close to disputing this charge with my credit card company.

I placed my order in March and then April 23rd received emails stating it was being made and would ship out, also stated they would send emails to let me know each step and nothing since. I have called daily and sent emails and not one Single response. Took my money and no product. Don't bother ordering from here.

Placed an order over 4 months ago. I understand things may be delayed due to the environment we are in. I have no problem waiting for my order. The problem I do have is when I have emailed and called dozens of times over this 4 months time frame and not one time have I gotten a reply to my email and not one time has anyone answered the phone. I have left messages and no call back. I have no clue where my order is or if it is even coming. Horrible customer service. Would not recommend you buy anything from this company.