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Bumble

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Overview

Bumble has a rating of 1.4 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bumble most frequently mention customer service, fake profiles, and social media problems. Bumble ranks 632nd among Dating sites.

  • Service
    74
  • Value
    75
  • Quality
    76

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
12
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Top Positive Review

“Bumble is a Scam. Straight Up!”

James A.
9/18/22

Bumble is fake. Prior to paying for a 6 month subscription, they "claimed" that I had 10 "likes" waiting for me. After my subscription payment was processed, those "likes" disappeared. For 6 months I received only four "likes." Then, to prove it's a scam, the day after my subscription ended, Bumble tells me that I have 9 new "likes" and that I would need to purchase another 6 month subscription to view their profiles. I actually tried to cancel the subscription within 30 days of my first day with Bumble, but they refused to provide me with a refund. Bumble is a joke. Please don't waste your money. Trust me.

Date of experience: 9/18/22
See positive reviews
Top Critical Review

“Waste Of Money”

Randy P.
8/21/24

In theory, the idea behind Bumble sounds good. Women make the first move so you would think you are matched with people who are really attracted to you. Reality doesn't match up! I happen to like younger women and maybe that is just unrealistic. I can't say how many times I have been matched with women and open with a respectful or humorous line and pow-they just evaporate. This happens whether I respond either based on physical attraction or common interests. So frustrating! I receive quite a few messages from women that want money or an "arrangement." Haven't met with a single person from this site after spending lots of money. Bumble charges for almost everything like spotlights, compliments, etc. I really think money would be better spent somewhere else but unfortunately I don't find the other online dating sites much better!

Date of experience: 8/21/24
See critical reviews

Reviews (128)

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customer service (15)
Thumbnail of user keirm8
Colorado
1 review
3 helpful votes
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September 9th, 2023

Pretty ridiculous site mainly because it's location based. What do I need to try to match with women vacationing in my home state? I get matched with women as they are changing planes at Denver International Airport, spending a few days nearby or while skiing at resorts 100 miles away. Conversely I get matched with women while I'm traveling and none of them are eager to meet the guy who lives 1000 miles away. This is useless and a waste of everyone's time and energy.

Date of experience: September 9, 2023

Thumbnail of user nicolea1084
GB
3 reviews
2 helpful votes
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January 22nd, 2023

Lots of frustrating issues.

If you snooze this should pause your subscription too obviously.

Premium can see all matches so the other swiping side should be for new people.

Need a setting whereby if you are up for something casual, then in new city you shown people where you would normally not fit their distance filters. However if you aren't looking for something casual, then in new cities you should only be shown to those whose distance filter youd normally match. Too many "how far r away r u"!

Should be clear on the app when weekly benefits have renewed.

Finally its very easy to get banned by the tinder/match group because of baseless malicious reporting. Need a better appeals process. My friend got blocked by the group by someone on the app shed been seeing. Tinder very very unhelpful.

Service
Value
Quality

Date of experience: January 22, 2023

Thumbnail of user susany935
Massachusetts
1 review
0 helpful votes
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August 22nd, 2023

I had many perfect conversations. And the delete pop up and gets in way when you slide up to go to another conversation. You don't see I it. And it deletes who you were talking to. It does not ask if you want to delete the connection. I have missed out on many opportunities due to this bad feature in bumble. I hate bumble due to this.

Tip for consumers:
The way they programmed the site is bad. You can loose a conversation due to a pop up you don’t see and it deletes the conversation

Service
Value
Quality

Date of experience: August 22, 2023

Thumbnail of user mikeoxtynx
GB
1 review
1 helpful vote
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January 24th, 2024

The female profiles on this site all seem to like hiking, horse riding, yoga, wine, cheese, gin, the gym, and running.
Photos showing a selfie in the gym, crossing the finish line at races, or petting their horse.
Common pre-requisites from the women who are looking for their "partner in crime" include:
"must be able to make me laugh"
"must have nice teeth"
"Must have good banter"
"must have a beard"
Completely false, laughable and depressing at the same time.
Fake profiles and time wasters everywhere, verification means nothing.
The algorithm means you'll find your successful activity lasts around 1-2 weeks, after which your profile will be banished to the wilderness of Bumble, resulting in no more matches, and you'll have seen all there is to offer in the local area.
DO NOT GIVE THEM ANY MONEY.
Avoid this site like the plague.

Date of experience: January 24, 2024

Thumbnail of user loric1113
Connecticut
1 review
3 helpful votes
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January 12th, 2023

The company makes millions but won't spend enough to staff their customer service. I paid for a lifetime premium membership and they banned my profile for reasons that were not correct but they didn't care to find out because I had already paid the maximum they weren't going to get any more money from me so why bother to answer my request to text or email with a real person instead of a bot who just kept repeating the same answer which was totally false about me. Very sad indeed. Yet, my male friends have told me they get tons of fake foreign young women texting them - really? They aren't banned. I'm a professional woman and I got banned - my friends couldn't believe it.

Tip for consumers:
Had I known that I would not be treated fairly and that there is no personal customer service only a Bot I never would have spent money on them. And the time I was there I saw all the same people on Tinder - which is a much better-run company!

Products used:
Bumble Date

Service
Value
Quality

Date of experience: January 12, 2023

Thumbnail of user helenap65
GB
2 reviews
4 helpful votes
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February 16th, 2023

Bumble is a total scam,all the profiles not real, texts the same, questions the same, grown man writes as 5 years old, 250 people lime to cook spaghetti in the morning. It's scam websites which is total insult to all. When you have 250 likes and 250 unmatching you in a 2 hours thats not real. Question number 3 "How long have you been single? " it's a scam site nob9dy is real there,stay away. Avoid!

Tip for consumers:
Just know that this site will scam you,there are good genuine people man and woman out there are really looking to meet you , it's just greedy owner scamming everyone on this site.

Service
Value
Quality

Date of experience: February 16, 2023

Thumbnail of user leroyj227
Michigan
7 reviews
19 helpful votes
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February 25th, 2023

There are only bots on this website. The few real women on here are fat and ugly...and still have to NERVE to unmatch with you even if you are the kinda guy with a full time job, a house and multiple cars. A bunch of mouth breathing losers and bots here. AVOID.

Service
Value
Quality

Date of experience: February 25, 2023

Thumbnail of user okkurshiva
Canada
1 review
1 helpful vote
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October 24th, 2023

All men beware! I have been bumple for a while and after a lot of swipes this has been my experience. There is rarely a real profile there. Bumble tries to keep you swiping and pay for premium features such as 'compliment', 'super like', etc. Occasionally you will get a match and start texting only to get no response after a text and then eventually be 'unmatched'. Sometimes you send a 'compliment' to someone and get an out of context scripted message and then no response either after!

It ismnot only frustrating but disappointing to know that you are being swindled by an App that calls itself legit. Contacting bumble support for help is impossible. They don't respond to your messages either! Bumble is similar to a scamming 'call center' overseas, but only right here!

Service
Value
Quality

Date of experience: October 24, 2023

Thumbnail of user johnk3612
Florida
1 review
6 helpful votes
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June 30th, 2022
Verified purchase
• Updated review

I should add that occasionally I do get about 1 contact every 2+ months from Bumble. My profile has professionally taken photos from a photographer & looks really good {IMO}.

Women I've talked to get 200+ responses PER DAY from Bumble. My target age range is also higher: I'm looking for educated, in-shape, women in the 53-63 age range. I myself am 60 but am in very good shape. Thus ratios are highly skewed (no women// many men). They will automatically renew you unless you put the renewal date in a calendar & make sure to cancel just before that date.

You can get customer support if you complain enough. I think support is not US-based but not sure.

Tip for consumers:
try to meet people at events instead

Service
Value
Quality

Date of experience: June 30, 2022

Maybe good for women, terrible for guys
December 23rd, 2021
Verified purchase
• Previous review

Usual process of when a guy signs up, you'll get one tailor-made contact from an incredible woman. This is fake. She'll be gorgeous, have exactly your same interests, and will seem friendly and interested in you. After a few exchanges, her profile will disappear and you'll get no more contacts from her.

I think all the online dating services do this to lure in guys. After this, there'll be no more contacts from eligible women.

Date of experience: December 23, 2021

Thumbnail of user sf278
Minnesota
2 reviews
1 helpful vote
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May 16th, 2023
Verified purchase

I've been happy overall with Bumble. It finds me pretty good matches and mostly works well. BUT...
(1) Bumble can't handle a phone number change. I didn't know people could call me through the app and, after getting an unexpected call from a stranger one night while I was on the app, I changed my phone number to a number I only answer if I have a pre-arranged phone date set up. But Bumble can't handle a phone number change. I can no longer access my account on a computer. The site doesn't recognize either the old or the new phone number. I contacted Bumble customer service and they said I was out of luck. The only way to fix it would be to delete my account and start over from scratch. Very frustrating.
(2) You can't set your filter to look for people who LIVE near you. The app can only recognize current location. I live near an airport. I get matched with people that are technically in my city -- for a 30 minute stopover. You have to swipe down 4-5 screens to the bottom of every single profile to see where the person actually lives. It's really time consuming. I have contacted Bumble customer service about this twice and they have failed to respond.

Tip for consumers:
No customer service phone number. Email is the only option. Takes days to get an answer and then, if they didn't understand your question, you have to wait a couple more days...and on and on.

Date of experience: May 16, 2023

Thumbnail of user rakana10
Qatar
7 reviews
10 helpful votes
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March 8th, 2024

It is a f*****g waste of time.
Ladies ended the chat for no reason although I did not do anything wrong!
F*** YOU $#*!Y LADIES
F*** YOUR MOTHER WHO BROUGHT YOU UP!
YOU WILL NOT RUN AWAY!
LADIES DAMAGED MY SELF-ESTEEM ALREADY!

Service
Value
Quality

Date of experience: March 8, 2024

Thumbnail of user toddm847
Washington
1 review
5 helpful votes
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October 26th, 2022

MY Bumble account was active for a few months. Even had a couple dates. BUT, that was after wasting a ton of time and $ on fake profiles. The way they work is the more attractive the Lady the more likely its a fake account. Then they Blocked my account after I responded to a female who made rude comments to me about my age, race, and hair color lol. Yes, they blocked me for responding in a semi negative way, " no foul language btw" to her insults. She is still on there, of course... Sexist, Racist to support her like that, you tell me?

Tip for consumers:
Was quick and easy.

Service
Value
Quality

Date of experience: October 26, 2022

Thumbnail of user kh371
Colorado
1 review
3 helpful votes
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July 20th, 2021

SOO lame. How many people turn off the notifications on this app because it's constantly sending annoying reminders to use itself, which has the opposite effect of facilitating communication among users and potential lovers? Why is there some god awful time limit on making a first move? Every one knows men are prime movers, I though at first this was some nudge to make women more culturally assertive but you cannot attack some thing which is innate. I've had a 99% match vanish rate with interesting people where a real conversation and connection could have happened because I'm not incessantly addicted to my phone as the company seems to want all their users to be. With no free perks and no incentive for matches to start a dialogue I, as a man, simply am not interested in using their deeply demoralizing platform.

Tip for consumers:
Just get on hinge

Service
Value
Quality

Date of experience: July 20, 2021

Thumbnail of user chrisj398
Canada
4 reviews
31 helpful votes
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June 11th, 2022

Be wary of this sketchy, scam site.

1. They'll hide the cancellation option and continue to auto bill you each month

2. There's men dressed up as women on the women's side

3. There's prostitutes and prostitution on the app

4. Customer service is impossible to contact or unhelpful for the rare time they do reply

5. Fake profiles of models

I could go on but you get the idea. Use at your own risk!

Service
Value
Quality

Date of experience: June 11, 2022

Thumbnail of user deer141
Florida
2 reviews
15 helpful votes
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December 16th, 2021

The woke chick who started the app won't even allow users to sort potential matches by race. So you'll be scrolling through countless people you're not interested in. And dont even think about posting a photo of yourself enjoying a sport like skeet, sporting clays or hunting because guns= "evil". Theyll delete the photo Woke garbage app.

Date of experience: December 16, 2021

Thumbnail of user colleenb699
Canada
1 review
3 helpful votes
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December 18th, 2023

Scam! Paid 65$ for 1 month and got 5 matches.- now they have my profile (which I cannot take DOWN)... My image is up there... but I AM NOT THERE... they are profiting... Every time I try to take my profile down I get 10 screens of "you are not a robot right?"... then (and this is the kicker) I get a screen with "PLEASE COME AND VISIT US WHEN YOU ARE 18...SORRY YOU ARE NOT 18" I am 60 and I want to start a class action lawsuit against these clowns!

Tip for consumers:
Horrible. Just horrible....

Service
Value
Quality

Date of experience: December 18, 2023

Thumbnail of user robn112
California
1 review
8 helpful votes
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September 13th, 2021
Verified purchase

I paid for a lifetime membership - BIG mistake!

The entire premise of this website is sexist. The company claims it "empowers women" but it does so at the expense of men. Women get to make the first move, but 99% of the time, the women just let the clock run out and after 24 hours, the match just disappears. Guys, this website is terrible. Women swipe right on men (and my guess is dozens of men at a time) and then they sit back and do nothing. Meanwhile, the guys have to wait until the woman initiates the conversation. This so-called "empowerment" goes against how men and women have been socialized for centuries. Joining this site was a big mistake. Do NOT upgrade to a paid membership, but even better, avoid this site like the plague.

Tip for consumers:
Men: Do NOT use this site. Women swipe right on dozens, if not hundreds of profiles, and because men are forced to wait until the women initiate a conversation, 99% of the time, you are wasting your time and money.

Service
Value
Quality

Date of experience: September 13, 2021

Thumbnail of user ruthg534
GB
1 review
6 helpful votes
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February 17th, 2021

After a friend accidentally pressed a button, resulting in me buying a Spotlight feature, worth £44.99, I contacted Bumble to make them aware of the mistake. All I got back was some robotic response saying it's in the Terms and Conditions and can't be rectified. I'm now going to be in rent arrears due to this, resulting in more stress at an already stressful time. I received no empathy at all. This is how they make their money. How ironic that a company trying to promote love, lacks compassion and any kind of humanistic response. If I could give them zero stars then I would.

Service
Value
Quality

Date of experience: February 17, 2021

Thumbnail of user lilyw77
Texas
2 reviews
18 helpful votes
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June 14th, 2021

No ph no, refuse to respond to over 9 messages. Pages dont work, fake profiles, while a paid member, unable to use features as every function doesn't work suddenly once you join! Report this company to the FTC and Secretary of State doing bad business. Crooks!

Service
Value
Quality

Date of experience: June 14, 2021

Thumbnail of user jamesa2807
California
1 review
4 helpful votes
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September 18th, 2022

Bumble is fake. Prior to paying for a 6 month subscription, they "claimed" that I had 10 "likes" waiting for me. After my subscription payment was processed, those "likes" disappeared. For 6 months I received only four "likes." Then, to prove it's a scam, the day after my subscription ended, Bumble tells me that I have 9 new "likes" and that I would need to purchase another 6 month subscription to view their profiles. I actually tried to cancel the subscription within 30 days of my first day with Bumble, but they refused to provide me with a refund. Bumble is a joke. Please don't waste your money. Trust me.

Date of experience: September 18, 2022

Thumbnail of user chasel10
Arizona
9 reviews
51 helpful votes
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November 13th, 2019

Bumble is not fair! Bumble blocked me and gave no reason for their action other than declaring "Your account has been blocked because we've received several reports about your behavior on our platform." Either my account was hacked, or Bumble made a mistake. I have always been respectful and never confrontational or offensive. Regardless, Bumble has been neither fair nor reasonable with me, so be advised that you may lose your access at any time for any reason with no explanation. Spread the word!

Date of experience: November 13, 2019

Thumbnail of user peterl1411
California
1 review
5 helpful votes
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June 6th, 2022
Verified purchase

The app is not bad, what I can say after 2 days. But, their t&c's are not really transparent and they can kick you for no reason. The system is detecting "misbehavior" and that's it. The support is unfriendly and just giving general answers. Then they cut you off without a real answer. I regret to gave them 49.90$. Don't waste your money. My advice

Tip for consumers:
Don’t try to start networking on this website.

Service
Value
Quality

Date of experience: June 6, 2022

Thumbnail of user coreyb243
Arizona
1 review
4 helpful votes
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August 23rd, 2021

I live north of Phoenix. I don't have any more people within a 70 mile radius. I've matched with probably 20 people in over a year. Payed for endless swipes and boosts more than once. I seriously don't have any more people within the radius to swipe on. About 5 or 6 actually messaged and only two made it beyond bumble. I used to have tinder before they banned me for no reason and I think I got 50-75 matches within a couple months. Bumble is, and will always be a scam. Once my membership expires I'm deleting it and never using it again. $#*! bumble.

Date of experience: August 23, 2021

Thumbnail of user loria455
Virginia
4 reviews
8 helpful votes
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February 18th, 2022

Because women make the first move, men try harder with their profile. I loved the verified picture function, because of millions of catfish. That feature eliminated catfish for the most part. It's a pretty good app. I'm taking a sabbatical from online dating as it's so stressful, but Bumble is my favorite so far.

Quality

Date of experience: February 18, 2022

Thumbnail of user sl607
Canada
1 review
10 helpful votes
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March 3rd, 2021

I started counting how many swipes I swiped, after I realized I was getting zero results. I swiped on literally every single female, for 8,000 swipes and have literally had zero responses. This seems statistically impossible at this point, because I'm good looking and well dressed. I'm starting to think their "Ai" is discriminating and illegally scamming me because I'm a young White Male. I've sent an email to Bumble, and haven't heard anything back. This is sincere truth, and I am extremely offended and hurt by this experience with Bumble.

Date of experience: March 3, 2021

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From the business

Bumble has changed the way people date, find friends, and the perception of meeting online, for the better. Women make the first move. On iPhone + Android.

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Thumbnail of user bumbler
Manel M.
Social Customer Service Associate
Typically does not respond to reviews

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