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    Bunq

Bunq

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Overview

Bunq has a rating of 4.0 stars from 84 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bunq most frequently mention banking services, client support, and digital bank. Bunq ranks 5th among Banking sites.

  • Service
    45
  • Value
    41
  • Quality
    42
Positive reviews (last 12 months): 85.7%
Positive
6
Neutral
0
Negative
1
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How would you rate Bunq?
Top Positive Review

“Great for saving”

Abelino Z.
5/27/24

I am saving for mortgage and OMG! This gives twice the interest, for Free! Life-changing for me. Money safely earning more than 3%. App is meh for me, lots of "extra" features, but the value is amazing.

Date of experience: 5/27/24
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Top Critical Review

“Must be the worst online bank”

dennis b.
3/17/24

Normal services work fine. But… dont get a problem of any kind… their service is a complete joke. No answers and the most stupid AI i ever encountered. Stay away of this horror

Date of experience: 3/17/24
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Reviews (84)

Rating

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Thumbnail of user adanl21
Spain
1 review
0 helpful votes
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September 11th, 2023

It is impossible to find answers at the help center.
I had to spend a lot of time to find information about the advantages of money transfers in this bank.

Service
Value
Quality

Date of experience: September 11, 2023

Thumbnail of user markd3442
France
1 review
0 helpful votes
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August 8th, 2023

When it comes to money, I feel people always go with what they are used to. I won't lie, it was difficult making the decision to use this bank. As it is a fully digital bank, all services are handled as such. So I was a bit skeptical. Fast forward a couple days after going through their platform, I decided to register and put some money into the bank. Gradually, I started to use the bank more frequently than my other banks and in a few months, I could not stop raving about how effective, efficient, and safe my bank is. Took a while but it was a good decision.

Date of experience: August 7, 2023

Thumbnail of user luigip43
Italy
1 review
0 helpful votes
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June 14th, 2023

The feeling of using Bunq's Money Transfer was truly magical. It was as though the virtual numbers displayed on my screen were instantly transformed into real treasures. Each time I making a transfer, there seemed to be a spark in my eyes and a smile on my face:)

Bunq's Money Transfer product have completely changed the way I transfer money. I no longer relying on traditional and often cumbersome methods. With Bunq, not only is the process simplified but it also offers an increased level of security.

Service
Value

Date of experience: June 14, 2023

Thumbnail of user simonl318
Germany
1 review
0 helpful votes
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June 20th, 2023

I really appreciate that Bunq offers multiple account types to suit different customer needs. This shows that they have taken the time to understand the varying requirements of their clientele.
Additionally, by offering tailored account options, Bunq is able to provide a more personalized service that caters to individual preferences.
It is a great way to ensure customer satisfaction and loyalty. In my opinion, this is just one of the many reasons why Bunq is a top choice for banking services. :))

Service
Value
Quality

Date of experience: June 18, 2023

Thumbnail of user wernerb42
Germany
1 review
0 helpful votes
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August 1st, 2023

The Bunq Easy Bank plan is a good option for people who are looking for a no-frills bank account with low monthly fees. It offers a number of useful features, such as low-cost ATM withdrawals and one physical card feature.
However, if you need more banking services then you have to consider a more sophisticated plan for sure. I'm just satisfied with the cost-efficiency of this plan.

Service
Value
Quality

Date of experience: August 1, 2023

Thumbnail of user martinr613
France
1 review
0 helpful votes
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February 25th, 2023

Just amazing I tell you. There is so much I can say about this bank and it is all good things. Even on the free account, there is a high-interest return rate. Banks do not usually do that you know. My physical bank does not even come close in that sense.

Date of experience: February 25, 2023

Thumbnail of user carlosc1067
Spain
1 review
0 helpful votes
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June 27th, 2023

For the young company as Bunq is, they are doing incredibly well.
-very good service,
-always ready to help
-the idea is very promising.
They are already a billion dollar company so in my opinion it's more than reliable and they will soon get US permission to work there so I guess it will work out. I don't know about you but I am trusting bunq! If even 10% of what they are promising will happen we will take huge advantage of it.

Service
Value
Quality

Date of experience: June 27, 2023

Thumbnail of user emils72
Belgium
1 review
0 helpful votes
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March 12th, 2023

This digital bank gave me what I needed at the moment when such a need was actual. The service is very good. I found no glitches that could irate me. I also don't like unnecessary obstacles such as lengthy procedures. Here everything works as a well-lubricated mechanism. I like this.

Date of experience: March 10, 2023

Thumbnail of user edoardol2
Italy
1 review
0 helpful votes
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September 1st, 2023

The ability to create a lot of bank accounts with different IBANs for no extra charge, fee-free international transactions, and the overall peace of mind with their security measures make it well worth the try.
In general, bunq has truly redefined what modern banking should be. Their friendly app, commitment to stability, innovative approach, and excellent customer service combine to create an unparalleled banking experience. I wholeheartedly recommend bunq to anyone looking for a fresh perspective on banking and a partner in their journey toward financial empowerment.

Date of experience: September 1, 2023

Thumbnail of user randyc863
GB
1 review
0 helpful votes
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June 8th, 2023

Bunq has been a lifesaver for me. I've been using it for a few months now, and it's made managing my money so much easier. One of my favorite things about it is how I can split my cash into different accounts. It's helped me be more responsible with my spending, and the app itself is super easy to use.
Another thing that I love about Bunq is its budgeting tools. I have always struggled with controlling my spending, but Bunq's budgeting tools have helped me get my finances in order. I feel much more in control of my spending, and I have been able to save more money as a result.

Service
Value
Quality

Date of experience: June 8, 2023

Thumbnail of user lucb77
Netherlands
1 review
0 helpful votes
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June 29th, 2023

Let me address those that do not feel safe with online banks, such as this one. I know that trust is a big deal and so I think this is needed.

Bunq being a European bank is a great advantage as it ensures that your money is protected by the European Union regulations. Same regulations that govern your traditional banks.

The EU is known for its strict and stringent regulations, which implies that your money is safe and secure with Bunq. Additionally, Bunq's European roots provide an added security layer as the bank is subject to some of the most comprehensive and thorough regulatory frameworks in the world.

Furthermore, Bunq's adherence to the European Union's privacy laws means that your personal and financial information is protected and secure.

Overall, Bunq's European bank status is a significant advantage for the bank's customers as it ensures a high level of financial security and protection.

Service

Date of experience: June 29, 2023

Thumbnail of user jacobz131
Germany
1 review
0 helpful votes
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January 6th, 2023

It's a nice online bank, but I would like to change the app's design a little bit. I found it too simple and unimpressive. If the developers add a function to change the design by the user, I would be delighted.

Date of experience: January 6, 2023

Thumbnail of user dylanh328
GB
1 review
0 helpful votes
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February 5th, 2023

Wouldn't say the best banking app out there, but sure, it has a series of products that are designed well, thought out nicely and work allright. So there is nothing wrong with the place. It's a matter of time for me to get used to it.

Date of experience: February 3, 2023

Thumbnail of user frattinm
Italy
1 review
0 helpful votes
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January 17th, 2023

I think such form of banks is where future at. I don't remember when I visited the branch last time, and just for what purpose. Everything is online now and you don't need no offline contact with a bank. That saves so much time and energy (just remember the lines at the bank's officies). That is why I appreciate this company for such a useful service.

Date of experience: January 16, 2023

Thumbnail of user jessem799
Netherlands
1 review
0 helpful votes
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August 16th, 2023

It took about a half of year for me to finally provide you with an outlook of this bank.
Initially, I hesitated to open an account even though today, in the era of high technologies, digital bank doesn't seem to be something extraordinary. I mean the concept.
Nevertheless, I was afraid of the security, but after I made up my mind and opened an account I understood that those methods provided by bunq to protect my money are even excessive. Insurance coverage, cutting-edge encryption technologies and others are liable for this. They do it well.
I couldn't decided which plan to choose, cuz they are so different, but at the same time, payment per month extremely vary too. It more a minus for me, as I wanted to get everything for cheap. There's no such thing as a free lunch, and I was convinced of it. Picked Easy money and got almost the whole functionality.
Overall, the company have a very big potential for development. The verdict...

Quality

Date of experience: August 16, 2023

Thumbnail of user christopherp1654
GB
1 review
0 helpful votes
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August 31st, 2023

It seems like Bunq is constantly updating its services by adding more functionality.
For example when I opened an account here there were no Cashbalc options or Multi-currency savings.
It was already a decent online bank back then that covered almost all my needs in this sphere. But with this striving for developments it will be the number one bank at least in the EU.
But to be able to reach this they also need to make client support more accessible. I don't have any complaints about the informativeness of it, but live chat with the support would be great. All in all I am glad that I decided to transfer all my activities to the online bank at one point. Bunq didn't disappoint.

Date of experience: August 31, 2023

Thumbnail of user henrim32
Belgium
1 review
0 helpful votes
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June 27th, 2023

Bunq made that so easy to use, their app is just incredible, very sufficient and easy to use. Also it's hard not to mention interest rates and a variety of accounts that you can manage as you want. There is just a new term for that, it's called Neobank, write it down, we are going to use it a lot in the near future!

Service
Value
Quality

Date of experience: June 27, 2023

Thumbnail of user maimounangom511
France
1 review
0 helpful votes
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March 29th, 2023

It is true big banks are not pay too much attention to the mobile apps, because mine always lagged and downloads information too slow.
That is why I decided to change my bank and my friends reccomended me to use bunq. It turned out to be nice and handy one! It is perfectly optimized for smartphones and it is very comfortable to use it. No lags, pauses or delays. Just a proper information of your transactions and account details.

Date of experience: March 29, 2023

Thumbnail of user elliottt29
Belgium
1 review
0 helpful votes
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March 16th, 2023

I like the fact that they provide extra security, and the fact that they give that to the top tier account is not a big problem. Afterall, they are already covering the funds with insurance. Additional protection is an option and there may be expenses to be covered for that. Anyway, the existence of the option is also not bad.

Date of experience: March 16, 2023

Thumbnail of user cludioa
Portugal
1 review
0 helpful votes
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August 2nd, 2023

First of all, I gotta say that I feel very good about the decision I have made in favor of registration on bunq

I really like a lot of their features, their smart application saves me a lot of time, adds mobility to my life and makes me feel very secure and safe about my money.

Their cards are really nice, I love my metal card and my account, although I think it is a bit expensive, but that is not the main point here.

I also think their service could be a little bit better, I sometimes have to wait quite a lot to get a satisfactory answer to my questions from the customer support department.

But anyway, all things considered, everything works the way it should be, I love using the app and maiking my payments through the money there to be able to monitor it, share it, and pay it jointly.

The features for joint and familial usage could be bolstered and increased in the future. I think they have the capacity to do that.

Service
Value
Quality

Date of experience: August 1, 2023

Thumbnail of user albertb594
France
1 review
0 helpful votes
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August 2nd, 2023

One of the reasons why I decided to open up accounts on bunq was freedom. Not having to pop off to the bank when I need to get something done, but still be able to get my things done like withdrawing physical cash or being able to stick up my card in the ATM if I am on the street. Bunq gave me this ability and flexibility.

There are certain elements to bunq where you get a lot of enjoyment out of it, but there are certain elements to it that you feel like they could does bit better.

For example, when it come to things like gettings analytics and projections based on your spendings and cash flow data is very helpful, on the other hand do, I feel like they could lower the fees for subscriptions for some of the accounts.

Furthermore, some of the features are exclusive to the top tier account, like the purchase protection and green teams. I mean, I want to help the environment and invite a friend aboard but thats only for easy green accounts

Service
Value
Quality

Date of experience: August 1, 2023

Thumbnail of user erik.kalolari
Albania
1 review
0 helpful votes
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April 14th, 2023

ONE DAY AFTER DEPOSIT 10.000,00 Euro

Locked immediately day after asking nothing

Saying for secure safety reasons but not asking me nothing. Just lock my moneys and they enjoy my money i lost them

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Date of experience: April 14, 2023

Thumbnail of user mathysg13
France
1 review
0 helpful votes
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December 8th, 2023

I've been banking here for a while and it has been good. The different plans are attractive to different types of people. Whatever your need is, there are solutions here.

Service
Value
Quality

Date of experience: December 7, 2023

Thumbnail of user gustafb16
Germany
1 review
0 helpful votes
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June 1st, 2023

I was of two minds about whether I should go with the Easy Green or the Easy Money account. Glad I just choose the Easy Green one. The other is also good, but I just have access to all the features that the bank offers so I don't have to wonder what I could have done with it, and frankly, I use almost all the features with ease!

Date of experience: May 31, 2023

Thumbnail of user talond
France
1 review
0 helpful votes
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March 16th, 2023

Somebody really thinks that this bank is quite expensive. But if you consider the amount of various services, then it won't be so surprising.
The quality of those services is good too.

Service
Value
Quality

Date of experience: March 16, 2023

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