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    Bunq

Bunq

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Overview

Bunq has a rating of 4.0 stars from 84 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bunq most frequently mention banking services, client support, and digital bank. Bunq ranks 5th among Banking sites.

  • Service
    45
  • Value
    41
  • Quality
    42
Positive reviews (last 12 months): 85.7%
Positive
6
Neutral
0
Negative
1
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How would you rate Bunq?
Top Positive Review

“Great for saving”

Abelino Z.
5/27/24

I am saving for mortgage and OMG! This gives twice the interest, for Free! Life-changing for me. Money safely earning more than 3%. App is meh for me, lots of "extra" features, but the value is amazing.

Date of experience: 5/27/24
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Top Critical Review

“Must be the worst online bank”

dennis b.
3/17/24

Normal services work fine. But… dont get a problem of any kind… their service is a complete joke. No answers and the most stupid AI i ever encountered. Stay away of this horror

Date of experience: 3/17/24
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Reviews (84)

Rating

Timeframe

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Thumbnail of user abelinoz
Italy
1 review
0 helpful votes
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May 27th, 2024

I am saving for mortgage and OMG! This gives twice the interest, for Free! Life-changing for me. Money safely earning more than 3%.

App is meh for me, lots of "extra" features, but the value is amazing.

Service
Value
Quality

Date of experience: May 27, 2024

Thumbnail of user barryc601
GB
1 review
0 helpful votes
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May 17th, 2024

The app is very intuitive! I've used quite a number of banking app and so far this is my favorite!
At the same time it's not overpowered with functionality, but everything is there, so I don't have to go to my web acc to do something.

Service
Quality

Date of experience: May 16, 2024

Thumbnail of user tobied3
France
1 review
0 helpful votes
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May 17th, 2024

I was not very fond of digital banks, but what made me change my mind was the fact that I found Bunq to be a fully licensed bank with the same operational sciences as any other traditional bank. They have a licence from the ECB and this means they must insure each deposit of up to 100 000 euros.
I am not completely sure, but I think it is the only digital bank that has such a licence. This instantly makes them the most favourable option among their competitors.
And the features… This is where the magic happens. An abundance of useful tools…

Service
Value

Date of experience: May 16, 2024

Thumbnail of user martimo
Portugal
1 review
0 helpful votes
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March 13th, 2024

They are quite good. I have no prior experience of working with banks remotely, but in this case I faced no troubles.
I just entered the website, read some information on the blog, downloaded app and everything got clear to me right away. Now I am already a client here, I like the surplus of functions and features, there's kinda high interest, so nothing to complain about.

Date of experience: March 12, 2024

Thumbnail of user fabianl75
Germany
1 review
0 helpful votes
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March 18th, 2024

Enjoying the ride with bunq is something that I love with all my heart.
This expression means that I like both using their services and travel around countries and paying for purchases with their metal card, withdrawing funds easily. It's not challenging to find proper ATM and moreover exchange rates are very appealing.
I had to wait for a while until my metal card was delivered, but the fact that I can activate online payments right from the scratch is attractive anyway.
So thanks to the bunq as they continue improving their services and conditions.

Service

Date of experience: March 18, 2024

Thumbnail of user dennisb1757
Switzerland
2 reviews
0 helpful votes
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March 17th, 2024

Normal services work fine. But… dont get a problem of any kind… their service is a complete joke. No answers and the most stupid AI i ever encountered. Stay away of this horror

Tip for consumers:
Very expensive.

Products used:
Bank acc and credit card

Service
Value
Quality

Date of experience: March 17, 2024

Thumbnail of user francescob81
Italy
1 review
0 helpful votes
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February 26th, 2024

Offering various statement types, such as annual summary and transaction statements, shows how easy to use bunq. Each statement type serves specific needs and allows me to obtain the necessary documentation for important transactions such as tax reporting.

Date of experience: February 26, 2024

Thumbnail of user marcelm129
France
1 review
0 helpful votes
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June 20th, 2023

The very first thing I've done as soon as I entered the website of this bank - checked out help center. Or FAQ section, whatever.
Well, I should state that the information is explained transparently enough not to bother client support once more.
As for the quality of services, then this bank is a leader in digital banking services and I admit it.
There's such a brilliant variety of plans starting from ordinary savings accounts to top-notch ones with all goodies, an opportunity to open sub and joint accounts, to withdraw funds in different ATMs and so on...

Service
Value
Quality

Date of experience: June 20, 2023

Thumbnail of user oliverl135
Germany
1 review
0 helpful votes
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July 10th, 2023

Even with the traditional banks I have used, money was sometimes taken for things I did not understand. There are no hidden charges or surprises, which is a refreshing change from other banks I've used in the past. I always know exactly what I'm paying for, and that's a great feeling.

Value
Quality

Date of experience: July 10, 2023

Thumbnail of user oscarl228
Spain
1 review
0 helpful votes
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October 15th, 2023

Bunq deserves all the praise for revolutionising banking. They precisely identify where conventional banking comes short and offer services that would make those everyday struggles much easier. Such as 100% online banking, cheaper international payments, spending like a local when you are abroad and many more… The number of features is really astonishing.

Service

Date of experience: October 15, 2023

Thumbnail of user nald
Belgium
1 review
0 helpful votes
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September 5th, 2023

Bunq has long proven its usefulness and many advantages to me. It has all aces in my book. An application I would frequently visit, get my things done and never even consider deleting. Truly a performance player that works like a personal finance bank basically

Date of experience: September 5, 2023

Thumbnail of user olindog
Italy
1 review
0 helpful votes
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August 15th, 2023

Yes, their advertisement grabbed my eye in the first place, whoever created this slogan deserves some extra bonus. :)
But not only him. An even bigger bonus deserves the team who crafted their products.
YOur first impression would be: okay subaccounts, nothing special. Yes, it's absolutely nothing special and definitely not rocket science. But why no other bank came up with this feature before? Once you get used to them, you will not settle for anything else. Simple but practical.
And about the freedom again, through their app I can do everything from everywhere!

Date of experience: August 15, 2023

Thumbnail of user vicentes48
Portugal
1 review
0 helpful votes
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August 1st, 2023

I have recently tried out Bunq and it has quickly become my preferred banking platform. I am impressed with its features, and has won my heart;)
The convenience, innovation, and exceptional UX it offers exceeded all my expectations. Not only do the transactions happen seamlessly, but also the budgeting tools are powerful and helpful.
One aspect that particularly impresses me is their commitment to sustainability which aligns perfectly with my own values. It makes me proud to be associated with them as they continue on this journey toward a more sustainable future :)

Service
Quality

Date of experience: August 1, 2023

Thumbnail of user evertv11
Belgium
1 review
0 helpful votes
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June 25th, 2023

Nowadays I realize how much time I had to lose to do a few things. Physically going to banks, meeting with all the people, physically printing documents and providing them, waiting for contracts to print, signing them to open up accounts, sub accounts, downloading their apps separately, worrying about security, waiting for transactions to be fulfilled, manually calculating family budget expenses, noting the FX rates to check later in order to understand whether or not I got ripped off.

I do exactly none of them right now. The moment bunq came into my life, well, things got changed pretty significantly. I am effectively saving a lot of time and money, both of which are extremely important. I think I will be using this app more and more frequently.

Service
Value
Quality

Date of experience: June 25, 2023

Thumbnail of user ferminp10
Spain
1 review
0 helpful votes
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May 16th, 2023

Bunq is an incredibly friendly and modern bank with some truly great features. Although I've experienced the occasional app crash, overall it's a fantastic choice for anyone looking to bank digitally.

Date of experience: May 15, 2023

Thumbnail of user micaelh1
Portugal
1 review
0 helpful votes
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November 23rd, 2023

Their plans selection get along with my expectations from the bank. I mean I did know that bunq offered several plans at your disposal, but the fact that each of them can boast certain unique characteristics, such as different functions, was kinda fresh to me.

Other than that, their client support team is quite responsive. Delays in response aren't excluded, but it's okay, I ain't mind waiting for a bit longer than I planned, because I realize how much work they have.

All in all I am thankful to this bank for being my money management solution.

Service
Quality

Date of experience: November 22, 2023

Thumbnail of user bastienb2
France
1 review
0 helpful votes
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May 18th, 2023

Bunq app is a very convenient app to be honest. Although I didn't have too much experience interacting with online banking apps, I managed to figure everything out pretty fast and start using it.
Also the free trial period is super helpful to define what you really need from the company.

Date of experience: May 18, 2023

Thumbnail of user alexanderc580
Belgium
1 review
0 helpful votes
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July 28th, 2023

As someone who is always on the move, I very appreciate the flexibility that Bunq's mobile only banking model provided. Being able to bank from anywhere, at any time, has been a relief for me. It's been particularly helpful during those busy days when I don't have time to make it to a physical bank. And even on my quieter days, I still locate myself drawn to the convenience of mobile banking, with its easy-to-use and friendly interface. With just a few clicks on my phone, I can easily check account balance, transfer money. It's amazing

Quality

Date of experience: July 28, 2023

Thumbnail of user ivanc256
Portugal
1 review
0 helpful votes
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May 30th, 2023

The ability to set budgets for different categories and track my spending in real-time has made a significant difference in my life. It has not only helped me manage my finances better but also allowed me to identify areas where I can cut down on expenses and save money. Additionally, the app's user interface is incredibly intuitive and easy to navigate, making it a pleasure to use. Bunq has been nothing short of exceptional.

Date of experience: May 30, 2023

Thumbnail of user wiebes13
Germany
1 review
0 helpful votes
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September 19th, 2023

It's commendable how bunq has limited the bureaucracy, which is a common thing for this industry, to as little as possible. The registration procedure is simple and will take a few minutes.
There is no need to go to a physical branch, only to sign some stupid documents. Everything is available on your phone through a simple and convenient app. In fact, they don't even have any physical branches, isn't this amazing

Quality

Date of experience: September 19, 2023

Thumbnail of user tiagop22
Portugal
1 review
0 helpful votes
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July 10th, 2023

Recently, I realized that with modern technology we could automate many processes in our lives.

Every time I need to get some document from the state authorities or perform some registration action I need to personally visit state officials and fill out documents manually.

So when I heard about the bank which has digitalized all processes, I realized that this is exactly what I need.

I want to perform any operations without visiting the company office. And this bank gave me that opportunity.

Yes, you have to pay for the services, but I am sure that the pricing at this bank is quite favorable.

Service
Value

Date of experience: July 10, 2023

Thumbnail of user ulyssec8
France
1 review
0 helpful votes
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August 12th, 2023

Of course this bank like any other has some peculiarities that may or may not be liked.
But this bank has some features that make it really special.
Such features include the way the bank takes care of nature. Some companies offer different kinds of charity or helping the environment. But this is the first time I've seen that care for the environment is so integrated into the services. I can literally monitor every tree that the company has planted.

Another feature is the harmonious combination of modern trends and classic services. This allows both me and my parents to receive quality and convenient services.

Date of experience: August 12, 2023

Thumbnail of user douglasd812
GB
1 review
0 helpful votes
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June 25th, 2023

Bunq app is quite comfortable to use on a regular basis. It's not overwhelming with functionality, just all the essential things.
Not very satisfied with the client support. They take too much time to respond and sometimes people have very urgent things.

Service
Value
Quality

Date of experience: June 25, 2023

Thumbnail of user sanderc12
Belgium
1 review
0 helpful votes
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July 10th, 2023

First it was my bank exclusively for traveling purposes. It offers decent options for payment abroad and deals to get the most of your spendings while traveling.

But now I use it not just for that. I created several sub accounts to make my spendings more efficient. All of them were set up a certain way so that it's almost automatic. I have very little participation in the process.

Sme questions could be raised about the withdrawals and the free limits. However the thing is this bank is operating online predominantly and the people who use it have their needs online too. In this regard everything makes sense to me.

Quality

Date of experience: July 10, 2023

Thumbnail of user karins184
Bulgaria
13 reviews
13 helpful votes
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September 18th, 2022

I have tried to open an account and for some reason it didn't work out. I then asked to delete all my data (according to GDPR).
Until this point I was polite.

A few weeks later I got a reminder that it was not possible for them to deduct the fee.
What fee?! I requested to delete my data and never be contacted again.
Again, now demanding, asked to delete my account including data according to GDPR regulations.

So today, September 18th, 2022, I received a survey where the only 2 questions were about if I was aware that they couldn't deduct my fee!
Again! What fee!? I never had an account as every time I tried my ID was denied, and therefore I requested to delete my account. Including my data.

Don't use them. Even when the onboarding fails they want to get your money. The GDPR rules aren't being followed and that should say everything!

Tip for consumers:
Don't use the products. A company not following the GDPR regulations can not be trusted.

Products used:
Nothing as I could not get validated.

Service
Value
Quality

Date of experience: September 18, 2022

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4.0
84 reviews
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