Bupa UK

Phone service does NOT exist! After entering my details, I waited for over 20 minutes listening to their really stupidly annoying music and their disingenuous message thanking me for my patience and promising that one of their advisors would be with me ASAP - which never happened. I tried twice and the same results - no one answered. Pathetic non-service clearly indicative of a business that puts profits far above customer care - and which ignores the importance of good customer experience. I really hope this dinosaur gets taken out by more customer focused, nimble and visionary competitors.