BuyBuyBaby

Hi, I have not any problem with BuyBuyBaby, I bought a car seat for the baby of my daughter and it was perfect! It is safe and confortable. I liked it and I recommend. But the delivery is long, It was a negative point.

Got a travel system and on sale! It was a great price shipping was free and it was on time plus the delivery guy helped me place it inside since I was pretty pregnant and couldn't move it in overall I'm satisfied with the website and the product.

My wife and I ordered a dresser and crib online. We live on the 3rd floor of the building. When it was delivered they left the delivery in an unsecured area on a pallet right at the entrance to the building. The items weighed over 100 lbs and my wife is 6 months pregnant. When I spoke to customer service about how my wife was supposed to get the stuff up to the apartment they said it was "basic" delivery and there was nothing they could do. Who delivers over 100lbs of baby items to a pregnant woman and leaves it at the entrance to an apartment? BuyBuyBaby does.

After ordering a carseat and waiting 7 weeks for it and countless phone calls with customer service throughout that time my order was canceled today! They said they had canceled my order September 1st when I have an email from Sunday the 3rd about how my order would be shipping soon. Now every color of the carseat is sold out and they said there is nothing they can do but I can re-order it when it comes back in stock if I'd like to. Uhm NO? It was supposed to be delivered August 1st and I ordered it in the middle of July! This was no cheap order either and as a customer I'm extremely disappointed and angry with how this has panned out. I would seriously consider ordering from elsewhere!

Any gift card you may have won't work because apparently the previous owners filed bankruptcy and the new owners won't honor anything even though they took the name.

I purchased two baby monitors and the order got cancel as there was an error on the price. Every other competitor priced matched their sale price except for them.

Purchased an owelet camera for a baby shower for son/daughter in law. Shower was March 4th. They decided they wanted a different camera. The gift was listed on Babylist not on BBB registry.
60 day across the board return or exchange policy on items not on BBB registry. Babylist links items to this business. It was a baby shower gift.it was outside the 60 day return policy by 8 DAYS.
I have 4 grandchildren. Have purchased many items at BBB including furniture, strollers.
Will never again purchase from this company. I asked for a credit, not return. Poor business practice, lousy customer service. Unreasonable and ridiculous. They have lost a customer.
BEWARE if you are using a registry other than BBB!
Additionally, not sure this will be published. Now they want my personal info in order to publish.

My son and daughter-in-law registered for a baby shower at that store. I placed an order for a stroller and car seat twice. Each time order will go thru, and I will receive confirmation thru email. After two days each time I received an email that the order was canceled with the instructions to place an order again. Each time I called customer service and was told that there was something wrong with the system but now it is working and to place an order again. Each time I used a different credit card and the charge was posted to both accounts. After the second cancellation, and several requests to remove charges from my accounts I give up. I ordered the same stroller and car seat from Amazon. Items from Amazon were delivered to my house in two days. I do not recommend this store, and if I can I will give it 0 stars. Very frustrating and disappointing experience.

The manager in the store in rockaway, NJ
Treated my sister and me like thieves, we are black and racist, worst costumer feeling ever and was incredibly rude, i didn't even finish shopping, bought what I had on my hands. Worst feeling ever.

I purchased a cockoo watch from buybuy buy on line web site I have paid $88.19 for a cuckoo good looking watch what I received a toy watch worth one dollar
I suggest never never purchase from this site otherwise you feel cheated like me

Tendra the manager at the store located at 270 7th ave Ny NY ******* is an Angel. Very sweet and professional. Her daughter who also works at the store is a professional. Both of them provided me excellent customer service.

I place an $800 order 2 hours later I received a email that my order was canceled. Called and they tell me they couldn't confirm my info and canceled the order. Refused to process the order and now I have to wait 8-10 days for the money to show back in my account so I can place an order somewhere else.

Ordered for a baby shower that was April 2nd and gift was said to arrive March 31st. Did not happen. Delivery got pushed back to April 4th. Still didn't happen. And I still don't have it. Needless to say I went to the baby shower without a gift! Not happy!

I made a purchase because a friend had her baby registry there. I am now constantly spammed by buybuybaby.com. I carefully made sure during my purchase that I unclicked the "subscribe me" box, have unsubscribed, and have written to ask to be removed. Still getting spammed. Do yourself a favor and purchase elsewhere if possible.

I ordered a gift for my nephew a week ago (one standard item) and the order still says processing. I get on chat which is clearly outsourced to India and they tell me "it should show up between the 10th and the 15th"- today is the 11th? How is the 10th even in the question so I ask for tracking... The reply- I can cancel and send you replacement... WTF? Then she ends the chat. So I get on a new chat- wait 20 minutes for a live person who tells me they apologize but it isn't cancelled and that I should just wait.
I'm sorry, wait for what? The order is "processing"- this isn't a custom item- it's a basic toy... save yourself the trouble and order off of Amazon instead.

My son and his girlfriend picked out a stroller/ carseat system that they wanted. The site says that if you give them your email address, they will send you a coupon for 20% off. The coupon is actually for Bed Bath and Beyond, and not everything available at buybuyBaby is available through Bed Bath and Beyond. The first stroller they chose was only available at Target, where the coupon is no good and the stroller was not available within 100 miles. The second one they chose, was not available through Bed Bath and Beyond, so the coupon could not be used. I question their corporate integrity.

Me: I have no idea why there would be a problem, I order from several other sites this month and never had such a thing. I wish someone had conntaced me to let me know and try to solve it! Instead, I sent you two emails and recieved a rediculous automatic message thank you.

Nikki: You're welcome.

Nikki: Thank you for choosing Bed Bath & Beyond LiveChat.

Nikki has disconnected.

I went to the Buybuy Baby Woodbridge location and was treated so disrespectful. The cashier was on the phone throughout the transaction and was aggressive when my card would not tap. When I mentioned he didn't ned to be rude, he continued to become argumentative and delayed my exit by arguing instead of completing my transaction so that I could leave. In his angry state he dropped my daughter soother pack, cracking the package which I had to wait further for another repackage. Any time of year this behaviour is uncalled for but especially before the Christmas holiday. The store had no customers and all he had was time to provide customer service and all he did was display aggression. Aweful experience!

Review
I want to send a very specific praise to the Houston, TX. Store, number 3091. I was in a panic to get an Uppa Baby car seat. We already had a stroller, needed the car seat, and our baby was due on the 16th. Other stores near us were not much help and gave me no hope of getting a car seat before his birth. I wasn't going to stress, but as a new mommy the stress started setting in... I called the Houston store and the nicest representative saved the day, Jose Romero. He was so helpful, very calm with this mommy, and wonderful! He was able to track down a car seat and sent it to me right away. I received a personal email of receipt from Jose and the car seat came in two business days! What a relief as our baby made his appearance the following day, two weeks early! Thank you Houston store and thank you Jose!

HORRIBLE customer service and such a pain in the a**. Ordered a blanket and swaddle set only to be told after purchasing the swaddles were cancelled and wouldn't be in the shipment 4 days later. I found the swaddles and blanket on the manufacturers site cheaper, and requested a price match, only to be told the next day they would not honor the price match because it was sold out on the manufacturers site... the next day was Black Friday so shocker it was sold out captain genius? I had taken a photo of the item in stock on line from the day I requested the price match so still waiting to see if they decide to honor it or not. Overall horrible experience and needed to vent online. NEVER shopping with them again all over a $10 price match and some awful customer service representatives.

I'd rather pay more money at another store for good service and an easier experience.

Don't Buy here! I bought a Kingsley nursery for our baby. When I assembled the crib and dresser, I placed them in my room. That night I felt dizzy and light headed, and the next daytime felt a massive head ache. It took us a while to figure out it was the new furniture that was causing us all those symptoms and decided to move it out of our room. Yet, even in another room, the furniture off gas was causing me to feel so bad ( I was with my head in the toilet throwing up). So we ended up putting the furniture out of our house and in our garage. So far it's been about a week since we bought it, the store itself denied to take any responsibility (their argument is "we didn't make it"). And so we're stuck with this furniture for the time being. I tried going to the garage for a while thinking it might just be a matter of airing it out, but the head aches and nausea returned. I will not buy a single item from this store ever. The fact that they could hurt a baby by selling furniture that affects adults so much is demonic.

I purchased two items from here for my friends baby shower, I paid extra for express shipping AND for gift wrap and i just got ONE out of two items and it was not gift wrapped and the actual box that the WubbaNub came in is all damaged and cracked open! What a joke! And the infant swing that I paid over $100 for didn't even come yet like it was supposed to with the WubbaNub! I'm beyond annoyed and disgusted with this crappy service I will NEVER be ordering from them again, I'll be taking my business elsewhere who can actually comprehend my wishes.

Slow shipping. Placed order for in stock items on 10/21. As of 10/26 order still shows awaiting customer pickup. Not a good sign. I should have ordered from Amazon.