BuyBuyBaby

This company does nothing but lie about your order you place and when you will receive. I ordered on Dec 4 and with no tracking info in a week I started calling custmer service and was told it shipped and was on the way and guaranteed to get to me between Dec 13 and Dec 23. I called every other day to make sure and was told it shipped. I get shipping info today on Dec 23 it just shipped and my grandbaby will not get his gift until Dec 30. I would of purchased from someone else if he wasnt going to get. So I was continually lied too. I filed a claim with BBB also. DO NOT ORDER FROM THIS COMPANY- VERY VERY DECEITFUL AND NOT HONEST AT ALL. MICHELE P

Ordered a stroller online for my daughter-in-law and son. It's stated in the description that it would fit a Graco infant seat, it was a Chico brand. We took it out of the box put it together put our infant seat in it did not work. I took it back to the store they returned it for me they said it would take 5 to 7 business days for a refund. I got an email from buybuy baby that they got my return and my refund would be coming in a few days. To my surprise in a few days I got another stroller that does not fit my infant seat. Call twice to Customer Service they said it was used cause they found A Hair on it. I told them we had to take it out of the box to put it together to see if it would work and yes there's a possibility there was a hair on the floor but that doesn't mean it was used. Explained to them the baby hasn't even been born yet it has not been used they promised me a shipping label I've called them twice and still no shipping label and no refund. I even asked for a store credit! Ordered one off another site cheaper! Bye bye Baby cause I won't be back! They lie!

I have buy many think like baby clothes baby bed and but from that the baby bed is the nice because it's look nice and i like to prefer to all my friends buybuy baby clothes

BuyBuyBaby is worthless. Ordered online a $400+ stroller/combo to be shipped to a niece for a shower gift; she was registered on their website, so it's not like they shouldn't have been completely certain what was purchased and should have been shipped. What arrives? Two clocks worth less than $50. I called the company and they get defensive, demanding that arrangements be made to return the clocks before they will ship the stroller -- "it's their policy -- how do WE know that she didn't receive the stroller?" This made me feel as if I was being called a liar, and I gave them MY policy -- that they need to ship the right thing and just forget about returning the clocks as a goodwill gesture for my time and trouble in putting this right, but that didn't go anywhere. Niece arranged to return clocks (yes, the "surprise" was ruined at this point) and new item shipped. Also wrong -- this time it was a car seat. Well, they were getting closer in terms of value. Niece had to go through the whole exchange process again. Finally, third time was the charm. I wouldn't recommend this company to anyone. They are incompetent and they are not at all customer-focused. They do bill your credit card quickly, however. That, they know how to do. Save yourself some grief. BuyBuy from ANYONE but these people.

I BOUGHT A GIFT WHICH WAS DELIVERED TO ME INSTEAD OF THE COUPLE THAT CREATED THE REGISTRY. I CALLED BUYBUYBABY ON A WEDNESDAY AND WAS TOLD 'NO PROBLEM', THE ITEM (A STROLLER WHICH COST $970+ DOLLARS) WILL BE PICKED UP THE NEXT DAY AND WILL BE DELIVERED TO THE REGISTRANT. THE ITEM WAS NOT PICKED UP ON THURSDAY SO I CALLED AGAIN. I WAS TOLD THE PACKAGE WOULD BE PICKED UP ON FRIDAY. THE PACKAGE WAS NOT PICKED UP ON FRIDAY SO I CALLED THE COMPANY AGAIN. ON SATURDAY THE ITEM HAD STILL NOT BEEN PICKED UP SO I CALLED THE COMPANY AGAIN AND THEY TOLD ME THAT FEDEX HAD TRIED TO PICK UP THE PACKAGE THAT DAY BUT NO ONE WAS HOME. I LIVE IN A BUILDING WITH DOORMEN ON DUTY 24/7 AND EVERYONE KNEW THAT THE PACKAGE WAS IN THE PACKAGE ROOM WAITING TO BE PICKED UP AND NO ONE CAME TO PICK IT UP. WHY DOES A COMPANY HAVE TO LIE WHEN THEY MESS UP?

I think so good for baby and fast travel. I think allways love them. I see sitejabber in appilazzo. This apps so good and we need like sitejabber program

Hi. Just wanna tell you. The product are very good to use. 1 also hope that your business will be forge ahead. Thank you

Could find just about everything I needed here for my little blessing, everything seemed good quality and the prices are quite reasonable.

Ordered many times from buybuybaby and they are always prompt with service and delivery. Also found their prices cheaper than amazon.

I ordered a baby shower gift because it said 2 days,, omg it's still I'm the sane location for 3 days!

I live in Mckinney TX. For my fisrt time in my life I purchase burp cloth for my son the 3 pack at Preston and 121 store located in Frisco TX. Did not like the one I bought I went to store to return it unopened and never used original packaging the customer service associate looking at and flip each one as I am doing some crime looking at it for 10 min and then return it. Staff so rude. Never want to help customer. Eye contact with you and never say hi or ask you if you need help with anything. Store so dirty and never zone or clean. Management staff do not want to help you to find item from another store. They tell you which store has it to make you drive 20 miles to other location or call it yourself. I was shopping at Toysrus for so long do to be nice and so polite and friendly, also clean store with friendly environment. You will not be dissatisfied with toysrus ever in your life. I experienced all this with one time shopping for my son at BuyBuyBaby. PLEASE do not waist your time and your money at BuyBuyBabay.

Registered about 3 weeks and decided to make some edits today. As I scrolled through my registry 22 of the 94 items I had registered for said no longer available. These were the simplest of items, spoos, bowls, pacifiers... NO LONGER AVAIALABLE! WISH WE STILL HAD BABYSRUS

So, I bought a gift from a baby registry for an expectant mother. Exactly 52 minutes after I purchased the gift the mother said she JUST received a notification and was getting ahold of me right away because someone had already purchased the gift. To which I immediately hung up and went to cancel the order and choose something else. Should be simple, right? Wrong. Apparently BuyBuyBaby has a 30 MINUTE REGRETS policy... seriously 30 minutes! So I confirmed with the mother that she had literally JUST RECEIVED word of the purchase. How convenient. The worst part is I'm having it delivered to my parents house in Florida because I live in another state. I have been informed that my only option will be to arrive in Florida, return the gift in person and receive a refund minus the shipping and handling. What really ticks me off is that their excuse for the 30 minute 'Regrets' policy is that their team works as quickly as possible to fulfill the orders and may have already done the process. Well, that was Saturday and this is Thursday and I JUST RECEIVED WORD that the order has finally been processed and is ready to be shipped. Hmmm... seems like sometime between Saturday and Thursday SOMEONE, any one, could have cancelled that order. Now the mother feels bad because I'm out about $170.00 and need to go through the hassle of returning the item and getting something new just days before the shower! Well, you can be assured that whatever I get... it WON'T BE FROM BUYBUYBABY! Deplorable conflict resolution and ridiculous policies.

Went in on Black Friday to get a stroller, was told I got "free same day shipping", and the discount was a joke. I got buyers remorse and was trying to cancel the order after 3 attempts because it hadn't even shipped 5 days later and was only coming from NV to AZ.
I purchased a wonderfold wagon instead from the company themselves and that arrived in 3 days.
Was able to finally cancel BBB stroller but because it was all done in store, then had to call the store for my refund.
When I didn't get the full refund I called back to the nice woman that helped me out. She explained I signed up for the membership where you earn cash back and what not. I was pissed the guy said it was free and that he was signing me up so I could get points for the big stroller purchase.
If I wanted the membership fee back I'd have to call corporate customer service. But figured I'd hold onto that and buy a smaller stroller for travel later. Now trying to do that with a price match, they're saying they won't honor because they don't have the exact bundle with the store, comparing other store their prices are outrageous and I don't want to have to email every time I want a price match that they won't even honor. Worst company, hopefully they're next to go out of business like bed bath and beyond

This company has gone out of business. You may not receive the products you have requested. They filed bankruptcy.

BuyBuyBaby is the best buy option for your precious babies. Great deal price which is unbeatable by others. Satisfied!

IOn march 22 I purchased two articles and I was waiting for the delivery, but 15 days after I never received the order and any email from the store. I called an for my surprise the order never was placed and the lady told me that the system had problem. They took my money but never send me nothing. Then I HAVE TO PLCED THE ORDER AGAIN BY PHONE FOR ONE OF THE ARTICLES BUT THE OTHER WAS UNABLEABLE TO BY IT. FOR ALL OF THIS NEVER TRUST IN THIS WEB SITE. BAD COSTUMER SERVICE.

Buyer beware. I purchased a car seat from a baby shower registry, only to find out on the delivery date that Buy Buy Baby canceled the order due to an email issue, which made no sense as my credit card was charged. After I called them to find out where was my package was I told the order was canceled. I wanted the order and so I placed it again, Even after being told I also had to use another payment method, which again made no sense to me, so I used my debit card and it went through and the order was accepted. Two hours later I received an email saying that the order was canceled again, this after the money was removed from my account. I was beside myself as the guy on the phone said that it was going to take 2 to 3 days to find out why my order was canceled. I said you've been paid already, how can you cancel the order and he offered to get me a supervisor on the phone. The supervisor told me he couldn't tell me why the system canceled me again. He offered me the opportunity to make a 3rd order with another payment method which I declined. I am extremely disappointed with Buy Buy Baby and will never use them again. I have called the bank to cancel payment as well as the credit card company to tell them I canceled the order and to not process a payment for them. I just ordered the gift on Amazon without a problem

The dresser arrived damaged, Delivery estimate was not very good! Customer service ok but overall I'm not satisfied!

Unused stroller was not taken back because it was opened, never buying here again! Terrible customer service

I used Buy Buy Baby for one of my two registries and for some of my most expensive items. I ordered a dresser and a changing table on 11/22/20 to match the crib I bought. I paid for this through a gift card, through my credit card, and using a coupon. I received a message on 11/24 that I owed a balance of $30.62. I sent back an email response the next day, asking why there was balance as I had not received any information about a price adjustment. There was also a hold on my credit card for the $404.68 balance after the gift card so I knew I had given the right information. Also, if my credit card had declined the purchase then the entire remaining balance of $404.68 would have been owed and not the random amount of $30.62. In response to my email, I received another message on 11/25 with an incident status of SOLVED. Seeing this status, I thought the matter was indeed solved and checked the app for any change on the shipping date. However on 12/8 my order was cancelled with no explanation. When I called, the issue was related to this UNSOLVED problem. There were no notes on my file, no explanation for this balance, nothing the customer service could tell me to explain now this happened.

Now it is one week before my due date and I have to go out and buy new items. Although the items are available, the price has gone up and I don't have access to my gift cards, and frankly I'd rather take my business elsewhere. The good news is that I get my gift card money back. However that will be the last I spend in this store, after my family and friends spent thousands at Buy Buy Baby, unless I get adequate information about why this happened.

A little expensive but I love the quality. Returns are easy and you do get coupons in the mail. What's not to love

Ordered a gift on a baby registry for a shower. I ordered it 2 weeks prior to arrive in plenty of time. The delivery ETA was 4 days before the party, so I was feeling positive. When I checked in the beginning of this week, there was no movement on my order from day 1. I called and someone was supposed to check and get back to me. That didnt happen. I called again and someone was going to check with the carrier and call me back. When I didnt hear back, I called again, only to find out that the customer service person put a note on my account saying since the hold time with the carrier was too long, he hung up and didnt want to wait! What? How is this customer service? The girl I spoke to called while I waiting on the phone. I waited over an hour to hear the carrier would have to do an investigation as to why the package was stuck. She said it would take up to 3 days to get an answer. By this time I didnt have 3 days. I asked for it to be escalated with BBB. A supervisor was supposed to work on a second order overnighted to me. The store manager they asked to do it said no, he wont do it. Again, what? Horrible service! They were getting district manager approval to do it anyway, then all communication stoppped. I called a couple of more times and got excuses like shes out at lunch and will call you back. This company stinks and I will never buy from here again. Its easier to go to Amazon. Sorry to any future baby gifts I need to buy, but it wont be off of a registry at BuyBuyBaby. You lost a customer and many more as Im telling all my friends!