BuyCostumes

If I could give a zero I would. Now thanks to this worthless company I have no shoes or wig for my costume. Thanks for $#*!ing my Halloween up save ur money and buy from a respectable company cuz this is not

Ordered Oct 5th with "guaranteed" delivery by Oct. 13th. It supposedly shipped Oct. 15 and when I called to complain they had the nerve to stop shipment and have it returned! This has got to be the worst ever!

Ordered on 10/18 with a guaranteed delivery date of 10/26/15. Last night it dawned on me that I never received a tracking #, so I went to their website to check my order status and it said "Processing Order". Why is my order processing on 10/25 if my guaranteed delivery date is 10/26? I sent them an email since they were closed. Didn't get a reply quick enough so I called them the following afternoon. After being on hold for 30 minutes I was basically told that my items were either out of stock (even tho the website says in stock) or they couldn't find the items in the warehouse. Say what now? She then offers me a refund because she knows I wont get receive my items in time. Like really, they couldn't send an email to let me know there was problem with my order? I asked her this and she just apologizes... To top it off I just checked my order status on their site and it still says "Processing Order". Which means I have to waste another hour of my life on the phone with them 2moro. SMH

Unfortunately, I have to agree with the few negative reviews I read prior to buying the "official batman" cat woman costume. For the money, it was not worth it. The ears were broken straight from the package and very cheaply made. I glued them, but that did not work. The gloves were not long enough -- they went to her elbows, but shown reaching the bottom of the sleeve on the picture. The belt kept popping off. The mask's eyes weren't big enough and the nose was tight giving her trouble breathing. After 15 minutes of trick-or-treating no one could tell she was cat woman. I am very disappointed. I spent a lot of money for that costume -- more than in previous years and those customes were of better quality from BuyCostume. Next year, I will be going elsewhere. L. Dalton, Maryland

I placed an order in early October as my child had several events to attend. Delivery was guaranteed by Oct. 14. On Oct. 12, I contacted them to ensure it would arrive by 14th and they assured me it would. It did not. On Oct. 15, I cancelled my order. On Oct. 20, my order arrived but in size large not the medium I ordered. My order was never credited as was promised on Oct. 15 so I am working on that again and returning the merchandise which I no longer need as I re-ordered on Oct. 15 from a reputable vendor and received my shipment as promised the next day.

It's now October 30th and still no costumes. Like everyone else who has commented, I waited on hold for 25 minutes and no one ever responded... and that was after I finally got through. The first three times I called, after I heard their automated greeting, the next thing I heard was "goodbye." Their customer service is non-existent! I ordered costumes for my daughters and myself well in advance. They were "guaranteed" to arrive well before I needed them. Well, I had to go buy last-minute costumes for my daughters to wear to school today because I am STILL WAITING for my order to arrive!

Do I have to give them one star, as I'd prefer to give zero stars. They are terrible. I ordered from them through Amazon for my children's Halloween costumes. They sent the order to the wrong address and refused to resend to the right address. They had the nerve to tell me to go to the wrong address and look for my stuff.

Do NOT shop with them. Horrible service.

I was quoted a guaranteed delivery date of October 1st, when that date came it changed to October 13th, now it is October 13th and I still do not have my costume. I have sent a number of emails and called them. Everyone I spoke to guaranteed that they had it in stock and that they would ship in time for the new guaranteed date. After my last email they then stated they did not have the costume and that they were dependent on the manufacturer to ship them the costume and they haven't received it yet. Customer service is poor and they don't know what they are talking about. If I would have known it was not in stock I would have tried to get the costume elsewhere to get it in time for Halloween. Now there is weeks wasted and I have no costume and I have to rush around last minute finding one which I didn't want to do ordering this last month! Please do not order from them as they are false in their shipping times!

I ordered my childrens costumes from here, I was given a guarenteed arrival date and it has come and gone. Our costume party is this weekend and I now have to run around looking for the exact costumes they picked out. I still have yet to recieve my items and it's impossible to get a hold of anyone when you call. They don't respond to emails and their live online serivce is a joke!

I ordered my childs costume well in advanced with few misc items. They didn't email until the evening that my order was to be delivered 10/27/15 that ONE of the items was out of stock. The costume was still available to information given. Nothing that was in stock was ever shipped. I couldn't reach anyone via 800# on hold twice for over 30min then hung up. By luck had IM chat with them which then they confirm non of my order shipped now days before Halloween have to find last minute costume for my son! NOT HAPPY

DO NOT BUY FROM THIS COMPANY!? This company lost my package. Has refused to refund my money. They claim the money has already been refunded or it will be done the next day. They said it was against company policy to let me speak with the billing department. Has rude customer service representatives. Will NOT return my emails. Continues to have excuses claiming phone issues or computer issues. I will be filing a formal complaint with the BBB as well as with my credit card company. Had to give it at least a 1 rating to post a review but does not deserve that.

I ordered 2 childrens' cosutmes, but did not get a confirmation, so ordered again. I received a confirmation for the second order. That same day, I recieved an email from BuyCostumes indicating they were having issues with their website.
A week later, I received both orders (identical). When I called to return one, they did not acknowledge any issues, only offered to refund my one order if I shipped it back to them via trackable mail (from Canada, this will cost clsoe to $90 for the box they sent, with the total cost of the items only $130). Plus the time to go to the post office to ship and the 35 minutes I spent on hold with them. Not worth it - donating the second set to charity, and will never order from them again!

I received my package as ordered and on time with no issues whatsoever. Canadian costumer so was a little disappointed that the exchange difference was later added to my bill but other than everything came as it looked online.
Super happy considering I was already debating on reversing the charges after reading the reviews online. Glad I was patient as I got it December 3rd.

Ordered November 25th

Will order again just to make sure it wasn't a fluke:-)

Sad, but hilarious reading the reviews of this sham company! All the same crap they told me! Not sure how you would ever be able to work more than one day for their customer service!

I ordered my sons costume at the beginning of October, they sent me the wrong size. I payed to ship it back to them and ordered a replacement costume. I have been on the phone with them non-stop over the last four days because they keep canceling my replacement order without notifying me. They are refusing to allow me to speak to a supervisor, they keep stating that my order will be over nighted to me. However they are not actually shipping it, I keep getting told that their warehouse is backed up right now and that it will ship when they have the availability to ship it. This place is a joke, their costumer service is horrible!

If I could rate this company less then 1 star I would. I place an order but then received a call saying my card number was incorrect. I called them and they offered to take the order over the phone after many failed attempts with "bad communication." After about 40 minutes of her taking my card number (wrong every time) she then said she had to start the whole process over because the system timed out. Awful customer service. My sister also placed an order not only did she get the wrong size but now the costume was out of stock they only offered to give a refund once they receive the costume back and could not even offer to expedite another one once it was available. They refused to put a manager or supervisor on the phone. I have never had business with such cases unprofessional people. I'm 100% dissatisfied and will report them to the better business bureau. Offering to refund money is not the "best you could do" it's the least you could do and they can't even seem to get that right. Waste of time, energy and money.

It makes me angry to even give them a star! I placed my order on October 20th, paid for express shipping to have it delivered on October 23rd. I got my order but the main item, the leotard, was not in the package. I called to complain and ask for the refund since I now have to go and find the leotard somewhere else. The customer service gal informed me that they are only refunding the leotard and half of the express shipping in the next TWO WEEKS! What POOR CUSTOMER SERVICE you have! Please take the miserable $7 you're refunding for your aggravating mistake, that's not how you're supposed to fix your mistake. I now have to go and rush to get the missing item elsewhere for tomorrow. I work in the customer service industry and can't believe there are companies like yours out there!

Ordered Sept 23rd; stated an October 13th delivery date, guaranteed. Had to call on October 18th to find that the new date was estimated for October 26th. Child needed it for October 23rd, so we had to cancel and now have to hurry to find something. Wasted our time to plan ahead! Never again.

They DO NOT stock any product - reseller / third party fulfillment.
Ordered over $200 in costumes - missing 1.
Called - hold forever - then they say will ship.
No tracking email - called again. Sorry out of stock.
Ordered something else - paid for overnight.
SORRY - did not ship - out of stock.
DON'T WASTE YOUR TIME WITH BUYCOSTUMES.

It was quick easy, all I ordered came, and customer service was amazing. (Or so I've been told by a friend... I've never had to use it!) Costumes are super cute, and they have SO many options.

I ordered a Halloween costume for my son on Oct. 15th with a "guaranteed" arrival by Oct. 21st. It never came. On Oct 22nd, I called and they told me it would arrive on Oct. 23rd. It's Oct. 24th and still no costume. My son has a Halloween party today and no costume to wear. This company has lost my business.

Like many others, I paid the "guaranteed shipping" fee and was given a delivery date of 10/28. IT LEFT THE WAREHOUSE ON 10/28! (I only found this out because I called and waited on hold for 37 minutes.)The only silver lining is that companies that do business like this never stay in business for very long.

I ordered my daughter's halloween costume on 9/26/15 and it was to be shipped no later than October 21st. I paid for expedited shipping as well. I never received an email letting me know it was shipped, so I called the company today 10/22/15 to see what was going on. My order online stated the shipping status was in pending status... I waited on the phone to talk to a customer service rep for over 30 minutes. When they finally answered I asked about my order which in turn I received an excuse that my costume is no longer available and there is nothing they can do and that I would need to find something else. I asked why I never received an email or call about this much sooner and why I am the one that is contacting them about this situation. They had no explanation other than sorry and they should have sent an email but they are very busy. If i wouldn't have contacted the company we would still be wondering what is going on! I am extremely upset to say the least because the costume my daughter wanted is now not available ANYWHERE! She was so excited to get the costume and today i had to break her heart. This is extremely unacceptable and very poor customer service. If i could give them a 0 in ratings I would!