BuyCostumes

Ordered a costume and some accessories for my kids a week before Halloween and they still have not arrived on nov 2. Paid the expedited shipping cost of $30 and it meant nothing but more money for them. My kid had to wear last years costume and my other kids costume remained incomplete. Will never buy anything from this piece of sh! T company ever again.

Wish I had checked this site before I ordered -- they sent the wrong costume with another customers invoice inside -- waiting now for them to send correct costume -- will update review when this is done.

AWFUL. I ordered in well enough time for it to get here. It shipped 5 days later and now my husband and i don't have costumes for halloween. On the phone for over an hour for two different calls... I'm really upset, i've ordered before years ago no problem now it seems after reading the reviews on this site they are under new management. They need to fire them

I had placed two costumes in my cart and something told me to check the reviews on this company before placing an order. I am so glad that the red flag popped in my head. The costume and delivery costs were too good to be true. Thank you all for honest reviews. That stress I don't need on top of three costume-less kids.

This company is a nightmare to deal with. I am not sure where customer support is from because all they know how to say is "Your order will arrive by the guaranteed day" even if the guaranteed day was a week ago and your order still shows it is being processed. And when you try to ask a question more complex than knowing the delivery day they hang up on you. Online chat is the same. I have never dealt with a worse company than this. Please do not buy from this company because I "guarantee" you will regret it.

Do not waste your time purchasing costumes from this website. I ordered my costumes the beginning of Oct and I have yet to receive it.

I've been on hold 60 mins. Trying to see where my items are. This is very ridiculous.

These people are a bunch of thieves, I bought a Little Red Riding Hood costume for my daughter. What was advertised and what I received was 2 different things. The outfit she received can't be used and this was for a class project, it's made from a cheap looking material and poor workman. I will never purchase from this site again. Please don't waste your money buying from them. Total cons.

I ordered a costume over 1 month prior to Halloween, and was given a delivery date of early October. Upon calling them after the delivery date had past, receiving another delivery date because of "issues with inventory", calling them again after the next delivery date had past "because of a mix-up due an overwhelming volume of orders", and yet again due to "problems with our distribution center" I was told 4 days prior Halloween that I would not receive my costume, "we don't want to disappoint you". I stuck it out with them because my son really wanted that particular costume and I (mistakenly) had faith that this business would deliver as they had repeatedly "promised". Find another costume website to order from. Their service is horrible!

Did not honor anything. I paid for express shipping, was personally guaranteed, via email to get by the date needed and still never got the item. You will wait on hold for an hour minimum only to speak English to a non speaking English person, who only hangs up on you!

Seriously wish i would have read the reviews before *attempting to purchase. I had a cart of 3 things, went through all of the information to purchase it and hit *pay, then got an error message saying *payment failed. Okay, so i check all of my information again, and hit *pay one more time. Said *payment failed again. So i just cancelled my order and called it a night. A couple hours later get a notification from my card company that i had been charged TWICE! I am so livid right now with this company that this place deserves 0 stars just lie all of the reviews say. Why would this even happen! That is $140 just taken from me basically! And did i mention i never received an order # or any type of email either?! They stole from me, so don't let them steal from you too.

Horrible! Ruined my babies first Halloween! Gave me trouble for refund, after I paid for express shipping to receive my item on Halloween it did not come and they did not let me know that it was in fact never gonna come! Put me on hold many times didn't care about how upset this made me and lied to me about sending me the items for free just to get me off phone
I give them a zero star rating!

Ordered a costume for guaranteed delivery 10/23. Received it yesterday, 10/27. WRONG COSTUME! I have tried three times to reach customer service, this last time on hold for 24+ minutes and never reached an agent!
They had no problem charging my credit card, but I can't reach them to get the correct costume they took my money for - do not use this online retailer.

Placed order on Oct. 14, order still in process on Oct 27. Tried calling customer service twice and held more than 15 minutes each time and no answer, sent 2 emails, no answer, tried live chat, no answer. Received ad in email today for express ship and overnight ship reduced rates for new orders, but no response for order I placed and paid for guaranteed arrival of Oct 21. I don't know what is going on with this company. I have ordered from them company before without problems. Oct 2015 I can't even talk to anyone.

They're liars and crooks! 17 days to get my order after calling twice and having to wait on hold for more than 30 minutes each time, 4 days to get a response back to an email, lied to about when I would receive my items and what amount of $ I would be refunded for my inconvenience, & they removed an item from my order that they did not refund.

These people are horrible. I was GUARANTEED shipment by 10/21. I have called 3 times- each time I get a customer service rep that is worse than the last one. I was on hold for 36 minutes and got "disconnected". These people are a joke. Do not order!

Wish I had read these reviews before ordering. I placed an order on 10/18, for guaranteed delivery on 10/23. Received email on 10/23 with tracking info to UPS. My order would be delivered on 10/26. Waited on hold at least 25 minutes, via multiple calls. When choosing the option to have someone call me back to save my place in line, was disconnected. Attempted live chat, to be on cyber-hold 10 minutes. "Ray" told me exactly what my email stated. Then suggested I contact UPS. Being the costume left their warehouse on 10/22, it wasn't a UPS issue. They offered to refund my shipping. Luckily I paid thru PayPal, and screenshot the entire conversation, so I can open a PayPal dispute, if not refunded. Order elsewhere, even if the costume is more $, it's not worth it. Hopefully ppl will start reading reviews before ordering.

Inexisting customer service. The can't deliver as promised, not able to have any refund or send back the stock... In my case the sticker was incorrect and my order was delivered 3 days after Halloween... Don't make business with Buy Costumes

Not sure what everyone problem is. I purchased a Darth Vader Supreme costume from them on 03/17/216. It arrived 03/19/2016. I measured my self and ordered the costume based on my measurements. It arrived exactly as I ordered and fit really nice. Nothing was broken or damage. I even talked to the customer service rep on 03/18/2016 to verify they had received my order. She was very polite and curious. I will definitely be doing business with them again... The only issue I have is this costume came from Rubies. I HATE Rubies stuff with a burning passion and their stuff is cheap and crap. I ordered from them to avoid Rubies, but it still said Rubies on the box. I was really scared and nervous, there are some very cheap things on this costume. The gloves and belt are not very solid. That is why I'm giving them 4 out of 5 stars.

After I made my order I read the reviews and got worried. I checked on my order on their website using my order number and a message came up saying that they could not find my order. I immediately sent an email. I received a response that night confirming my order had been shipped and they included a tracking number. My order actually arrived 2 days BEFORE it's estimated arrival date. I was very happy with the prompt response I received. My only complaint would be that I was never able to check on my order via their website because it kept telling me that the order could not be found.

They have costumes for every occasion. Right now, they have really cute Saint Patricks Day costumes. I love getting all dressed up for special occasions. As an adult, you need an excuse to go out in public in a fun costume. I am definitely eyeing some of those Saint Patricks Day costumes.

Always bought from this company I decided to buy a costume for 2021 - just a scary nun costume for $36.00. Went To check out online and found out there is only one Shipping option Economy $33.00 (this is not expedited shipping) - I Thought this must be a website error, so I called customer service - Customer Service said nope we only offer that one shipping option no matter what you buy - So I said BYE BYE and good luck

Easy, painless. Shipped overseas to down under. Everything as ordered. Arrived in expected time frame. Was able to track the parcel. No hassles. They were very good, would use again.

I have purchased several costumes from this site. I am better off ordering from Amazon as they dont offer return shipping. It cost me more to mail the items back to WI than I actually paid for them.