Buy Your Own Modem

We are very sorry to hear that you ordered the wrong item for your provider as this can be a headache for both parties I assure you. Per our purchase terms that were presented to you and had to be accepted by you in order to complete any purchase from us you were advised to MAKE SURE YOU CHECK WITH YOUR PROVIDER BEFORE PURCHASE as had this been done then you could have avoided this issue for both of us altogether. Also, we shipped you a perfect working item in good faith that you have done the necessary research and that it is the item you need and we have to pay the USPS to send it to you and our employees to ship it and then process your return and both these parties refuse to do it for free unfortunately for someone who purchased a cable modem when they simply needed a DSL modem. So again we are very sorry you think that someone else should suffer the costs of you simply buying the wrong thing by not checking before hand but these terms again were told to you before you checked out and you cannot complete a purchase from us without acknowledging such as we just simply want to break even on such preventable errors as they are certainly preventable. So yes you are responsible to send the item back and we show you have already been refunded in accordance with our return policy and were assesses the minimum 20% restocking fee plus the cost of shipping it to you so the USPS is the only person that makes any money on this transaction. PLEASE PERFORM THE PROPER RESEARCH BEFORE BUYING OR WE WOULD BE HAPPY TO HELP YOU IF YOU ASK US QUESTIONS AS NOBODY WINS BY BUYING THE WRONG THING ESPECIALLY WHEN IT IS AS SIMPLE AS A CABLE VS DSL MODEM NEEDED.

We are sorry to hear that you had problems with your provider as we have installed TENS OF THOUSANDS OF UNITS on the Optimum network and after reviewing your order the item you received does not even have an Optimum part number on it for the one rep you worked with to make such claim and so it isn't possible or this to be "pre-registered" to them and unfortunately this is a game some reps will play at cable companies in order to try and get you to rent their modem while they collect a commission in the process for getting you to rent. Per our purchase terms we do state that the buyer is responsible for return shipping and offered to cover yours if you could just get a simple work order or document from Optimum validating such a claim but of course since the part number wasn't theirs they wouldn't dare put such in writing and so we never received anything from you or them so we could follow through with our offer. We would have strongly encouraged you to work with a supervisor to get the matter resolved for file an FCC complaint if needed or we would have been happy to call them for you if you had provided a number of contact but unfortunately we never received such. You have already been issued a full refund for the trouble that Optimum caused you and we became the victim by eating the shipping and labor costs on our end but unfortunately did require you to return the item to qualify for such refund as we are sorry you were not happy about that. We have been in business almost 8 years now and have strived to accomplish over 96% positive feedback on Amazon and Ebay as a power seller to go along with over 3000+ positive reviews on our websites so I would say we aren't perfect but most of our customers have been quite happy with our service. We are again sorry it didn't work out and that you had an issue with your provider and wish we had more control over their business practices that caused you to need to return your item for a full refund which has already been issued.