Showcase

Bought a couple items for $300. They were not good so immediately requested a refund, which they approved, except that they are saying I am responsible to pay the shipping to their warehouse in Brampton, at the same time saying you can't drop it off. Scam. Their stores carry these items, and shipping costs will be very high for this large bulky item. So you can't drop it off at their warehouse or the store, which I will be doing anyway because I refuse to be scammed out of money I should not have to pay if there is a reasonable alternative. If they do not issue me a refund I will be escalating the matter. BEWARE this store because refunds will cost you. Stick to Amazon.

Preorder listing with reviews from "verified purchasers" that all sounded the same (as if it was AI-made), good grammar, but all sounded generic at the same time. And on an item that wouldn't be released by manufacturer for another 0.5 years!

Paid $20 shipping fees. Now have to pay to return an item which costs almost as much as the value of the item! Very poor policy. Will never order from this site again & will tell my acquaintances not to order.

Dang, telescoping fan didn't last a year. They require tracked return of product in order for me to get my warranty replacement. This would cost more than the damn product, let alone the warranty!
I warned I would review, and warn other consumers. Ha, I see why it doesn't bother them, they're already bottom end for reviews. <;~\

I placed an order mid-November, a month later and there is no indication that my order has been shipped. It is simply showing order received. Also, free shipping turns into $9.99 once you place your order. Still waiting and even after emailing them, they have many poor excuses. I would advise you to order elsewhere, if possible.

I purchased a chalkboard online and received a plastic kitchen organizer. No phone number to contact. Filled out a form for online returns and no answer after 3 days. Left a message on Facebook and they replied to email *******@shopatshowcase.com. I am waiting. If I don't hear from them I will submit a complain to better business bureau. If u are running a business you have to stand behind it. Like this it's a scam.

They do not take returns. Not even next day and asking for store credit. They say it's clearance, final sale. But when buying they don't tell you that. To prove it I bought something right after trying to return another item and the same sales clerk waited until the charge card transaction completed. Never shopping there again

This is so frustrated. I order online and then after a week they just gonna email me that there sold. Why you don't update your online ordering if you guy's are no stocks. This not good customer service.

I purchased the Quantum Foot & Calf massager in Nov 2016; it was not only a faulty product (heat not working) but bruised my uncle's calves. When trying to return it, I was shocked to find out that I could only get store credit. Some online research revealed that Quantum is ShowCase's own brand, and their return period is 30 days for exchange or store credit only, i. E. no refund. I cannot believe it's still legal nowadays but can see it makes total "sense" to the business as it only carries cheap, low quality products like the one I bought. Allowing returns will only bankrupt Showcase immediately! Stay away!

I have ordered from Showcase a few times. I just went to place another order and find out that the free shipping advertised with orders over $39 is not true. A $9.99 delivery charge will be added for less populated or accessible areas (Vancouver Island?), regardless of the amount of your order. Be careful with these guys.

This is 1 online store to avoid. Beware of their no shipment fee and shipment within 24 hours. I placed my order on Dec 6th and I'm still waiting for my order to arrive! Their customer service sucks as there's no phone # contact given for you to contact. Only given customer support online which I would think is just virtual responder as I never got any answer back. I understand that this is a busy season for Christmas shipments but come on... show some respect for your customers that just want to know where their orders are. Never again will I order from this company!

In-store experience: employees have always been fantastic, professional and helpful in the locations I visited in 3-4 different cities.

Online experience: I wrote positive reviews on their website for some of the product, but it would not recognize me as a "verified buyer". Not a biggie. What I found to be very unfair and sketchy is that the ONE negative review that I wrote on a crap product, was not published. I emailed and messaged them in Facebook to ask why, and no answer. Explains why most of their products are rated 4.5-5 stars.

A failure at every turn. Not only did they deliver the incorrect items but they sent me baby toys.

I tried to return these as they are clearly not what I ordered (See pictures below) but when I tried to initiate a refund they simply hide behind their refund policy.

Very poor customer service.

Still waiting for pre order of teddiursa we ordered and payed shipping for. Sad thing is it was in a 235 dollar order yet they still charged shipping for a yet to be received item.

One of the reasons I ordered from showcase instead of amazon or anywhere else was because my items were in stock and being shipped from Toronto. I live in Ottawa. I thought I'll have my items in a week or less. I get an email the next day that says your item has been shipped. I have been tracking it all week and all it says everyday is Electronic information submitted by shipper. It hasn't even left Toronto yet! Never Again will I order from showcase on line.

Bought the uv-light toothbrush holder and used it for about a month. Afterwards red light came, so I plugged in for a charge with the usb provided. Took several hours to charge and the uv-light never worked anymore when I closed the lid. I tried to write a bad review, but I could never submit it. The website only accepts good reviews.

We ordered 4 squishmallows and all of the squishmallows were wrong, and the package said something completely random. Unlike Amazon, showcase doesn't let you keep the items and refund, you have to deliver it back to them yourself. They punish you for them getting the order wrong, and all the original squishmallows we ordered were sold out after. Terrible service. We were forced to spend 60$ on stuff we didn't order because of how hard it was to return.

I went into the store at park city center and the lady rain smelled so bad, she looked like she just woke up, not only that she was very rude and racist towards people in the store, she makes you rush and won't be nice at all. Horrible service from both of them instead of them talking to each other and being all up on each other they should help people. It's not good to have to people working who are together in the same store! And you can definitely tell them are.

Bought an item at Showcase for the first and last time recently. Their return policy should be declared illegal. There is no information given at point of purchase that they will issue a gift card or do an exchange only. I purchased an item that was not suitable for the purpose and returned it in good order within 7 days. The clerk pointed to a 5x7 notice, posted out of sight line at the cash stating their no cash return policy. Will never, ever shop here again. They stole $23.00 from me.

You're just a number with this company, as a customer and an employee. They hire mostly younger inexperienced people for management to keep the wages low and experience limited. The products are from China where you can purchase the products cheaper on other online websites such as Temu. So much disrespect from upper management and a deplorable return policy.

I still have yet to receive any of my orders it's been over 2 weeks I will never order from here again very disappointed the customer service is not helpful and yet they sent me an email asking me how I liked my order meanwhile I havent received it. Very very disappointed

I purchase candles all the time. I decide to get the one with earrings this time. Candle burned down and it was empty. Contacted customer support and the offered me a free candle but only online. Everything online sold out except for one that I already have. Contacted them back and they said they are not restocking. Making matters worse, they give me a discount code that is invalid. Contact them again and the give me another.you guessed it…that one is invalid too lmfao Worse customer service ever!

Best customer service. I had purchased 3 boxes of the hot chocolate bombs. They arrived quickly but half of two of the three boxes had broken or crushed balls. Cocoa powder everywhere. Likely a careless shipper but I quickly emailed them about my disappointment. Within 48 hours I received an apology (again wasn't blaming them) and a refund for the broken ones. Very pleased with their efficiency and professionalism. Will be ordering again from them.