ShowcaseReviews 75

Advertising on each product on their flyer that it is BUY 3 GET 1 FREE next to the product and then no where on their flyer does it say - buy a fifth item of lesser value and that is the FREE item...cool if that's the deal BUT advertise it that way! Your advertising is FALSE and misleading and has really given me a sour taste in my mouth for shopping at Showcase in the future. Emailed head office for a straight computer type response saying that the fine print is BUY 3 GET 1 FREE (entire store) and the 4th item is the lesser value item. Basically it is what it is and that's it. No customer service whatsoever.

My daughter went in and bought a cube of the magnetic balls. It's a fidget toy or something like that. The salesperson/ manager, Dan stated he would give her a discount or at least that is what she heard. She was really looking forward to playing with this fidget. She left the store with receipt in hand and the toy. Unfortunately, she opened the packaging and threw it out. However, she looked at the receipt and realized she paid the full price after getting home. She went back to the store and asked for a refund and Dan told her final sale. My older daughter explained the whole situation and how he duped her and he was such a jerk! We will not buy anything from this store ever and will make sure that people know that it is a rip off. We looked at other stores and showcase sold this fidget you for 2x the amount it was selling elsewhere. So sad to take advantage of an 11 year old.

I purchase candles all the time. I decide to get the one with earrings this time. Candle burned down and it was empty. Contacted customer support and the offered me a free candle but only online. Everything online sold out except for one that I already have. Contacted them back and they said they are not restocking. Making matters worse, they give me a discount code that is invalid. Contact them again and the give me another.you guessed it…that one is invalid too lmfao Worse customer service ever!

They don't have customer service and their return policy is horrible and they don't take care of clients
Go elsewhere and save yourself the trouble

This is so frustrated. I order online and then after a week they just gonna email me that there sold. Why you don't update your online ordering if you guy's are no stocks. This not good customer service.

I bought a back massager at the Whiteoaks location in London Ontario and paid an extra fee to be able to return it and they refused to allow me to. Not happy at all as I am out almost $300.

I have no idea who is running this business, but definitely be careful. Two of my items didn't arrive, and there isn't a help number that you can call. Instead you deal with someone through IT who, in my case, spent minimal time reading and addressing my concerns.

After an hour of trying to figure out what happened, it turned out the warehouse didn't have the items in stock and so they weren't included. As they explained, items go out of stock all the time and it's a busy season. I would know this working in retail as well, and try my best to be understanding of mix-ups. But Showcase as a company does not inform or refund you when this happens. They charged me the full amount and I had to wonder what happened, reach out, and then spend the better part of two hours trying to get a refund for items that the warehouse didn't send. That has to be illegal right? Every other company I have ever ordered through tells you when something is out of stock and immediately refunds you on their end. Showcase said nothing, kept sending emails that my whole package had been shipped, and once I found out those items were not available and weren't sent, I had to fight tooth and nail not for the money they knowingly kept.

The customer service was so shoddy and when I asked to speak to a manager, I wasn't given the option. I am worried management is aware of this happening and is banking on what people won't notice or bother with. It almost wasn't worth it in my case, because they make it your issue. There isn't even accountable inventory systems, the most I was told is that warehouse knew it was out of stock but my items had already been shipped. What? Every legitimate company contacts and automatically refunds you when something is out of stock. I wasn't told, had been fully charged, kept receiving emails as if all items were included, and then had to spend two hours getting a refund with customer service that 100% treats you like it's your job to figure out your refund. Also: my very first email (highlighted) explained that two items weren't received. After one hour of explaining, they refunded me for one item. It took another hour for the second and they blamed me for being "unclear" and not mentioning that it was two. No one cares about telling you the item is out of stock, they'll charge you the full amount unless you make a fuss, and they do not spend almost any time reading your messages or addressing your actual concerns. I mentioned two items in the very first email and throughout the correspondence, again it took me two hours and their very last email stated simply that the time it took was my fault and I should have been clearer. It's up to you if you want to spend your money here but I won't and have told my family so that they can protect themselves as well. Any ethical company will inform and automatically refund you (or not charge you in the first place) when an item isn't available. It shouldn't be up to the customer to notice and try to get the money they've kept back. With Showcase, you'll really have to keep track of what they're doing, because their ongoing company mistakes will 100% be at your expense and it's no issue to them that you pay for it instead.

The only reason I gave this site one star is because I couldn't submit it without a rating. I really wanted to give it minus star.I ordered an item from showcase and still have not received it. They even had the nerve to send me a request to review the item i never received. I have sent four emails. Not one of them was answered. Stay away from this site.

Tried to order a box of masks, twice. Each time, I received an email confirming my purchase, then a few hours later I got another saying my purchase was canceled at my request. I never requested to cancel either order.

I bought a small air cooler and found that it wasn't what I thought it would be. I went to return it and the sales lady said because I didn't have the box it came and that it had been opened I was entitled to a refund! I guess their policy is if you buy a product, take it home, leave it in the box unopened and then decide you don't want then they will take it back! Terrible return policy! I will never ever shop at that disgusting place ever again!

This store is absolute garbage and it's products are garbage. They're terrible quality and they do NOT accept returns after it has been opened—how are you even supposed to check the product if you can't open the box?! I DO NOT RECOMMEND!

Pokemon cards which cost 4.99 anywhere else are $11.99 here. Lego sets are at 10-30$ markup. Rip off

This store is a scam. I bought a stress ball for fun and within the 2 minutes that I took it out of the box, it burst and white substance came out from the filling plug, which wasn't even closed properly. I guess this isn't completely (I guess?) Showcase's fault, but they should still be responsible for the quality of products they're carrying. Since it was defective, I obviously tried to return it, but it just so happens that they have a hidden return policy which they don't even tell you about and you only know if you like search it up or get it from the reciept AFTER you make your purchase. And even on the reciept, there is "30-day return policy" in big letters and in tiny letter in a very hidden spot there is something along the lines of "If opened then final sale". So when I brought it back to the store to get a refund, the store emplyee was very rude and said that all she could do was exchange it for another one. But it LITERALLY burst within 2 minutes, and I hadn't even opened the box before that. So I just went and picked another one, and opened the box to check for defects. That was when the store employee told me "If you opened it that's the one you're buying, just letting you know!" So I had no choice but to bring it to the front counter to get it rung up. That was when another employee told us that we could also get the amount of the purchase in store credit. WELL, if the first employee had told me about exchanging for store credit, I probably would've done that because I didn't even want the stress ball anymore. She obviously didn't want to tell me about about store credit in the first place, so thank god for that other employee. I will never be shopping at that Showcase location ever again. Very dissapointed in the quality and terrrible attitude of the employee.

I purchased PortoFit as a gift and found misleading labeling. It advertises a "full body workout" but offers resistance bands that might offer 2lbs of resistance and is extremely light. There is no mention of use as a pilates bar, which might be a slightly better explanation. The nylon web attachments are very thin and seem likely to tear under regular use. Further, Showcase has a no return policy on the product, and if two products are purchased, one with a return option and this product without a return policy, it was not made clear that this product would be "no return". I would not recommend purchase nor even use during the lightest exercise such as Pilates, unless you're recovering from injury and need to start with little to no resistance.

So frustrated. Received 2 gifts from hubby this Christmas from Showcase store at Mall. When I opened the gifts - weighted heating pad did not work AT ALL - no power light, no heat. And hands-free light was a trial to turn on, but when on it would turn off with slightest movement.
Needed receipt to return item (no returns without receipt - regardless of reason for return!) so needed hubby to hunt for it, as well extreme weather conditions kept us home from "non-essential" travel in early part of January.
Attempted to return items on the 13th of January to be told that receipt was from Dec 7th and 30 days had expired. Sales clerk was unhelpful - just parroted return policy. Clerk offered the option of contacting 'corporate' to see if they could help. Sales clerk gave me wrong email address!
Finally got through to ca.showcase.com and they parroted the Christmas return policy (which strangely the clerk DID NOT KNOW). If online - items purchased immediately before Christmas started the return dates from Dec 25 for 30 days, BUT in store items started from Dec 25 for 14 days ONLY.
Great so I have 2 shoddy items that will ultimately end up on the landfill and my hubby is out $80+ spent on my Christmas gift. And there is no manufacturer to appeal to - Showcase is the only contact for these products in Canada. RIP OFF!
Thankfully - hubby swears he will never shop there again -they just lost a good customer as he frequently shopped there.
As for customer service - the clerk just pointed at the return policy - no empathy, no apology and the email reponses couldn't care less.
Its not like I didn't like the items - they DON'T WORK!

I purchased a Fitpulse Massage Gun and received a knock off. Contacted customer service and they said that the photos on their website show an idea of the products they sell. Ummm... what? Why are you selling an idea of your products. Just sell your true products! Pictures below to show what was advertised vs what I got. Absolutely disgusting. Will never shop here again!

I placed an order mid-November, a month later and there is no indication that my order has been shipped. It is simply showing order received. Also, free shipping turns into $9.99 once you place your order. Still waiting and even after emailing them, they have many poor excuses. I would advise you to order elsewhere, if possible.

A failure at every turn. Not only did they deliver the incorrect items but they sent me baby toys.

I tried to return these as they are clearly not what I ordered (See pictures below) but when I tried to initiate a refund they simply hide behind their refund policy.

Very poor customer service.