CabinetParts

Needed hinge to fix mom's cabinets. Could not find hinge in local hardware store. Found part on this site. Ordered it on my phone and received it in the mail a couple of days later.

Had to order this because 110 adaptor was faulty. I could not order another adaptor. So, I had to order a complete unit for $400. Just to get another adaptor. I'm pissed. Joe Nichols

Cabinet parts carried the exact driver I needed to hook up my crystal cabinets factory installed led strip lights and I received it in just a few days just as described.
A+A+A+A+

Hello, your company came through when it came to finding replacement parts.

Laminate materials arrived damaged.
Refund refused after they had me ship it back to the wrong place.
Materials disposed of so we couldn't use what we were forced to pay for.
THIS COMPANY EPITOMIZES THE CLASSIC INTERNET TRUNK SLAMMER MENTALITY!
SHOP HERE AT YOUR OWN PERIL. BE READY TO GET SCREWED

I ordered a Water Heater drain pan. It was delivered on time and in good condition.

Ordered a pair of drawer slides to replace a left one that i bent. On check out after hitting pay now, i noticed them. Didnt need em. I looked for the silver lining of having some spare parts.

I ordered 24 pairs of hinges, and ordered the wrong size. Returned them well within the returns time frame, only unwrapped one hinge from the tissue paper before returning. It took over a month from the date that the USPS tracking number showed the returned items were received by them for them to refund my money. Multiple calls and emails over two weeks, every person I talked to just said they see the notes from my previous calls, they don't know why I haven't been refunded, and they will look into it and forward to their supervisor. Thirty-five days after they received my return, on my daily call to their company about my refund, I finally talk to a customer service rep who gets my refund immediately. I check my email and they shorted me $45, which I assume is for their "restocking" fee. After all of the hassle and terrible service, they only refunded 2/3 of my purchase price and I also had to pay for shipping for the original order and return shipping. Absolutely ridiculous and unacceptable. I should have read the reviews before ordering, it seems like this is their norm.

I did receive the order. However, the spacing is wrong and the cabinet door doesn't line up anymore. Is it possible to return them. I was trying to replace Blume 120.
Thank you.
Tweed

To date, I have received one pkg. Screws,
And 3 1/2 pairs of drawer glides.
My order is still short by one drawer glide (1/2 pair)
Thanks for your concern. Lyle (Shirley)

I had to order this part twice since I didn't know what part (1/2 vs. 3/4 inch) the hinge was. There is no online support, and they don't want to talk to you on the phone, so it was trial and error.

These did not fit properly. Your cabinet generator for selection did not accommodate my mounting style.
Please forward an RGA and provide a number to call to explain what I need.

Easy, quick order and delivery. Decent quality for the price. The only complaint is shipping cost more than the drawer slide itself, as I only needed one.

I bought the wrong part from you. Your site didn't list the part I actually needed - I since got the right part from Baldwin. I want to return the part. Please let me know how to do so.

Good quality beautiful cabinet knobs and pulls. Arrived quickly. Very stylish--lots of compliments from family and designer!

The part description on the website says this part is 61/4" long. I need a part that's 61/4" long. The part that I received is 5.5" long. In addition. I chose USPS shipping for $2.99. Your changed my choice and charged me $7.95 for shipping and insisted on shipping it UPS.I even canceled this order once thinking that I made a mistake. When I re-ordered. It did the same thing. The receipt I have from you says it was delivered by USPS. But in reality, it was DELIVERED BY UPS. I filled out a form to return it and you want to charge me $8.95 to return it.I spent $17.90 for shipping and I still don't have the part I need. I did call and speak to a nice lady that did agree the site says the overall length is 6 1/4". She had to escalate this issue since she didn't know anything about parts. She also said that I would hear back from someone BY EMAIL in a couple of weeks! It sounds like your website is screwed up and that you hate your customers.You should have the decency to call them when a problem arises and resolve issues in a timely manner. I expect a full refund including shipping.

The hinges I ordered came faster than expected. They are of great quality. Unfortunately, they didn't fit my cabinet. I will keep Cabinet Parts company in mind if I ever need more parts.

Ordered an item that was in stock on August 26. Once I ordered the item I was emailed that it would ship September 2nd. A day later I was emailed again stating that the item wouldn't be shipped until September 15th because it was no longer in stock.

Wouldn't reccomend this business. After a phone call with "Customer Service" I was told it was due to Covid-19. Covid-19 doesn't determine stock and supply numbers. There could be a shipment delay due to Covid-19 but not an inventory discrepancy.

Great price & great service. I was missing some bracket from my order and they responded to my email and shipped the missing parts in less than a day.

You identified what I needed in order to replace cabinet hinges on old cabinets! I placed my order and received exactly what I needed… I'm very grateful

I was looking for a trash can with specific measurements. I found a trash can on Cabinetparts.com website with the measurements I needed so I ordered it. They sent a trash can with completely different measurements. I did the "live chat" online only to be told that someone would get in touch with me. That's is not how "live chat" is supposed to work. So I received an email that contained a link with their return policy. I replied stating I would prefer to send back the incorrect trash can and for them to send the correct one. They replied several days later stating they only have a return policy and I could place a new order at any time. It was THEIR fault that I now have to send the incorrect trash can back. If I place another order, I guess I have a small chance of getting the product I ordered.

I would not recommend ordering from this company. I can understand that people make mistakes... someone picked the wrong item off the shelf to send to me BUT they should make it right by sending me the correct item in exchange so I don't have to do the leg work for THEIR mistake. I have no confidence in this company to do the right thing. I will not place any more orders with them.

Re-ordered European style self-closing cabinet hinges. Package arrived on time; all parts accounted for. This is my third order from Cabinet Parts; price is right and service is consistent.

I found Cabinetparts.com and found the items I was looking for to be less than anywhere else I could find them. I am remodeling a house for sell and needed to finish off the kitchen cabinets. Unfortunately, my handyman placed the cabinet pulls in the wrong places and I needed to reorder 5 pulls. This was done on 10/30/18. By 11/15/18 I still hadn't received my package. I went to UPS and found the package was checked in to New York on 11/01/18 and no activity after that. I dealt with UPS (not too helpful), and they told me to reorder. I spent 22 minutes on the phone with a CabinetParts.com representative on 11/15/18 and reordered the parts once again. I paid for, and was assured, the package would arrive to my home by 11/19/18. Well, no package and when I go on CabinetParts.com I don't see that the customer service rep ever placed the order. So here I am still waiting for 5 cabinet pulls that are a different size than I can find anywhere else, so I am stuck. I either replace the pulls that I already purchased from CabinetParts.com and start over, or I wait and wait for them to send me the 5 pieces I ordered on 10/30 and again on 11/15. Horrible experience. I will just go to Lowe's or Home Depot next time and pay the higher price. It's much better than the frustration.

The website made it easy to find and order the parts I needed.
The parts were quickly shipped and arrived within a few business days of being ordered.