• CabinetParts

CabinetParts

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Overview

CabinetParts has a rating of 4.4 stars from 2,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CabinetParts most frequently mention customer service, good quality, and quick delivery. CabinetParts ranks 739th among Furniture sites.

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Positive reviews (last 12 months): 91.1%
Positive
185
Neutral
13
Negative
5

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2,241 reviews

12
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How would you rate CabinetParts?
Top Positive Review

“Great customer service.”

Jeff L.
10/1/24

Great. Was given the actual company contacts, they solved the back left and right drawer slide support systems. All good. Great products for what I am doing. I would highly recommend to give this company a chance they go above and beyond to make your orders right. Thanks to all, and may God Bless you all.

Top Critical Review

“Multiple problems with very simple order and inefficent support”

Matt B.
10/5/24

I ordered 2 pairs of hardware so 4 different parts. The first set arrived and half of the 22 pulls had tighter thread openings than the other half. The screws would easily twist into 11 of them but would stop after 1 rotation on the other half. Customer support helped me place another order because i needed these ASAP and they couldn't tell me how long it would take for replacements to come in. I ended up forcing the screws into the hardware and it wasnt great or easy but i got them to work so i cancelled the backup offer - that is still in process. The other shipment arrived with the correct pull but instead of the matching knobs, there were other longer handles. Again customer support answered me right away but they said they didnt know how long it would take to get the correct knobs which i need to get ASAP. Still waiting to hear about that.

Reviews (2,668)

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customer service (131) cabinet parts (69)
Thumbnail of user franu14
Fran U.
2 reviews
0 helpful votes
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June 26th, 2019
Verified purchase

I needed to replace some broken hinges. I found what I needed here. The video they shared with me was very helpful in knowing how to measure the cabinet overlays. I called and had a few questions and they were friendly.

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James H.
22 reviews
0 helpful votes
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February 7th, 2020
Verified purchase

Original shipment was damaged due to bad packaging. Customer service staff were great and reshipped replacements. That packaging was also damaged. But between both shipments I could use the 7 sets I needed.

Thumbnail of user jasonl1685
Massachusetts
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Homeowner, replacement of entire hinge was $45 at HD and only sold in pairs. Was able to order only the broken replacement plate— thank you!

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Lisa B.
1 review
0 helpful votes
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May 3rd, 2020
Verified purchase

I was very satisfied with the hinges, the help I received and the customer service who expedited my order. However, when the parts arrived, there was only one bag of 140 screws and I needed to go buy 210 more screws as I bought 35 pairs of hinges and there were not enough screws.

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David B.
1 review
0 helpful votes
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June 10th, 2020
Verified purchase

Ultimately I got the right parts, based on a hunch and a shot in the dark. Customer service recommended parts that would have required modifications to the cabinets. I felt I was crystal clear regarding what I needed.

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Vanessa Z.
4 reviews
0 helpful votes
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May 17th, 2020
Verified purchase

Part was a story as describe and visually depicted on the website. The hinge fit as expected and I received all the part I was expecting. Shipping cost were 2-3 times the cost of the part, which is a bit of a disappointment. However, online was the only place then parts could be found, and at least this distributor had them.

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Mark K.
18 reviews
0 helpful votes
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October 1st, 2020
Verified purchase

Cabinetparts.com shipped my items quickly and responded quickly to my request to return parts for a larger size. I'm still waiting on confirmation that the returned parts were received and a credit has been issued.

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Richard C.
1 review
0 helpful votes
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April 19th, 2020
Verified purchase

I would give you 5 stars except for one thing. I asked a question, customer service asked for pictures, I sent pictures, but never received a response or recommendation from my question. Someone blanked out I guess. I love the Blumotion hinges that I had to guess would replace the current self-closing hinges. Key word is "guess" because I did not get a confirmation that the part numbers I was ordering was a correct retrofit, even anter sending pictures per customer service's request. Hence, why I am only giving two stars for the initial inquiry to send pictures to provide additional help, which didn't come. Perhaps they saw that I had all ready ordered the parts based on my best guess and a reply would have been redundant.

Thumbnail of user monicav272
Arizona
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

Y'all have great prices and wham bam delivery. Thank you

Thumbnail of user robinm1449
Michigan
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

Shipping is a bit high, the lids are really tight on the bins. But we made them work. The lids don't close all the way.

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james o.
1 review
0 helpful votes
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April 22nd, 2020
Verified purchase

Great experience and very happy with products. Just turned out that we did not need some of the parts ordered so that is the reason we're requesting and RMA to return some of the items for a refund.

THank you!

Thumbnail of user timb1456
Minnesota
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Nice website and easy to navigate and order. The parts were spot on and replaced my worn out ones perfectly.

Thumbnail of user ernied46
Maryland
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Had the exact part I needed at a fair price. Delivery was right on time and installation was a snap.

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Keith M.
1 review
0 helpful votes
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June 5th, 2020
Verified purchase

Service was easy to use with helpful instructions as to the appropriate part to buy. Unfortunately, the parts that I received did not fit my cabinets. I tried to reach the company to order the correct part, but was unable to do so (i.e., no phone number). As a consequence, I purchased the correct parts locally.

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Pete J.
1 review
0 helpful votes
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May 7th, 2020
Verified purchase

I needed 1 inch overlay soft-close hinges. I found them on your website and ordered two pairs. I've already installed the new hinges on the cabinet doors I made for our kitchen remodel. The hinges were easy to install and work fine. The hinges arrived on time and were packaged well.

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Baker B.
1 review
0 helpful votes
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August 21st, 2019
Verified purchase

It was great! I did my research and you had the best deal. I bought two items and they were complete. The instructions were extremely helpful. I will definitely be buying more items from cabinetparts.com in the future. Thank you!

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Oz A.
1 review
0 helpful votes
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June 2nd, 2019
Verified purchase

It took way too long to get the parts. I'd have gladly paid a few bucks more to have it shipped faster. It took 8 days to get to me. I can't imagine the small parts weighing very little would have cost much more to ship by air. Other than that, the parts worked perfectly.

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C G.
2 reviews
0 helpful votes
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February 4th, 2019
Verified purchase

I ordered hinges. Once they arrived, sadly, there is no hardware included. Only to find out after the fact that the hardware is sold separately. Disappointing since the hinges were late as is. Now I must wait again, for hardware to ship.

Thumbnail of user dog39
Rhode Island
1 review
3 helpful votes
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August 15th, 2017

They are rude, do not return phonw calls so 30 return policy gets eaten up waiting for them to call you back... will NEVER do business with them

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Donna M.
1 review
0 helpful votes
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August 20th, 2020
Verified purchase

I experienced a significant delay in the delivery. Also, although I believe the cabinet hinge will fit, I think I will have to have new holes drilled into the cabinet and therefore need to find someone to install them. I'm not happy about this.

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Lucas D.
1 review
0 helpful votes
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May 22nd, 2020
Verified purchase

I love the hinges, they fit perfectly...i have one question...i ordered 50 pair of hinges, when i meant to order just 50 hinges. I have like 43 extra...is there a way to ship them back to you, in that i don't need them?
Thank you,
Lucas

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Peter M.
1 review
0 helpful votes
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October 2nd, 2018
Verified purchase

The website was easy to use. I liked the suggestions for a base plate.
The only problem I have is that the suggested replacement hinges are awful looking. They are much much bigger that the original hinge, even if they have the same screw hole placements.

Thumbnail of user beckonb1
Missouri
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

These drawer slides were difficult to install and had to be custom fitted, even though they say they are for 3/4 inch drawer thickness.

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Robert B.
1 review
0 helpful votes
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September 10th, 2020
Verified purchase

I was very pleased with the price, speed of delivery and mostly the quality of the parts I ordered. They fit perfectly and exceeded my hopes for the project I was working on. I now have a pull-out shelf for my desk that is solid as a rock.

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David P.
2 reviews
0 helpful votes
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July 3rd, 2020
Verified purchase

I ordered soft close hinges. When I received my order I realised I didn't order enough. I ordered more. The second shipment was incorrect so I contacted customer support. The order was replaced with expedited shipping at no extra cost and had the correct parts in two days. I can say I am definitely satisfied and that the customer service exceeded my expectations greatly.

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Richard W.
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