• CabinetParts

CabinetParts

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Overview

CabinetParts has a rating of 4.4 stars from 2,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CabinetParts most frequently mention customer service, good quality, and quick delivery. CabinetParts ranks 739th among Furniture sites.

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Positive reviews (last 12 months): 91.2%
Positive
186
Neutral
13
Negative
5

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2,241 reviews

12
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How would you rate CabinetParts?
Top Positive Review

“Great customer service.”

Jeff L.
10/1/24

Great. Was given the actual company contacts, they solved the back left and right drawer slide support systems. All good. Great products for what I am doing. I would highly recommend to give this company a chance they go above and beyond to make your orders right. Thanks to all, and may God Bless you all.

Top Critical Review

“Multiple problems with very simple order and inefficent support”

Matt B.
10/5/24

I ordered 2 pairs of hardware so 4 different parts. The first set arrived and half of the 22 pulls had tighter thread openings than the other half. The screws would easily twist into 11 of them but would stop after 1 rotation on the other half. Customer support helped me place another order because i needed these ASAP and they couldn't tell me how long it would take for replacements to come in. I ended up forcing the screws into the hardware and it wasnt great or easy but i got them to work so i cancelled the backup offer - that is still in process. The other shipment arrived with the correct pull but instead of the matching knobs, there were other longer handles. Again customer support answered me right away but they said they didnt know how long it would take to get the correct knobs which i need to get ASAP. Still waiting to hear about that.

Reviews (2,669)

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customer service (131) cabinet parts (69)
Thumbnail of user mariannez32
Pennsylvania
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

My order was very easy to place and received in a few days! I had no problem replacing them. Thank you.

Thumbnail of user bryanm958
Washington
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Fast shipping, great price...huge selection! Constant email updates as order was received, shipped and arrived.

Thumbnail of user brucem1229
Tennessee
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

Easy purchase quick delivery boxed to perfection you should find these brilliant and almost invisible under your cabinet tops!

Thumbnail of user joel1570
New York
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Great company. Quick delivery. Item was exactly as described. Will purchase from CabinetParts.com again.

Thumbnail of user michaelm11828
Georgia
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

Product as described, fast shipping. Will order more products in future. Great company to do business with.

Thumbnail of user orink14
Virginia
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Products seem to be in stock and are shipped quickly.
Pricing reasonable, but shipping costs very high.

Thumbnail of user j.richardg
South Carolina
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Good overall experience. Hardware provided was delivered quickly and without issue. Would purchase from CabinetParts again.

Thumbnail of user donm1020
Georgia
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

I've ordered cabinet hinges several times in the past and, as always, they were delivered very quickly.

Thumbnail of user martinl572
Florida
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Good quality product. Quick order fulfillment and shipping. Highly recommend. Will use again when the need arises.

Thumbnail of user dianab1561
Diana B.
14 reviews
0 helpful votes
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October 1st, 2020
Verified purchase

I wanted guidance on buying the right hinge. I was referred to the webpage. The hinge didn't end up fitting and I had to drill new holes in the cabinet doors. That said the hinges are well made and work perfectly. I think generally they assume you know what you are doing because there were no installation instructions. I would caution this as a DYI project. Spent a great deal of time on FaceTime with friends who had more experience than me.

Thumbnail of user christopha4
Christoph A.
1 review
0 helpful votes
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June 28th, 2019
Verified purchase

Thanks for having what appears to be the exact replacement rollers! Not only are thet the same shape and size as the original - they ARE the same ones made by the same company as the original! This may have been my first contact with cabinetparts.com but it certainly will not be my last! You seem to have it all!

Thumbnail of user chrisb4808
CHRIS B.
1 review
0 helpful votes
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April 28th, 2020
Verified purchase

I received the hinges in a timely manner, but when I tried to use them realized that they were not the hinges I needed. I plan on returning them as soon as Fed-EX is opened again. Covid-19 has shut them down in our area. I ordered the correct hinges, but have not heard that they are shipping as of yet.

Thumbnail of user curtisr306
Curtis R.
1 review
0 helpful votes
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July 4th, 2020
Verified purchase

Fairly easy to find the cabinet parts I needed to fix a broken cabinet hinge. I only wish I had purchased 2 at the same time. I also find shipping costs exorbitant. $8 to ship a hing seems a bit too high.
Anyway generally good service.

Thumbnail of user chrisw2922
Georgia
1 review
0 helpful votes
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January 28th, 2024
Verified purchase

Easy to find parts and correct base for my specific cabinet hinge. Fast shipping too!

Thumbnail of user rwg10
RW G.
2 reviews
0 helpful votes
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March 7th, 2019
Verified purchase

Overall pretty good, fast shipping. Website was a little clunky, parts received were of good quality, however they needed to shipped in a stonger box, the box was torn open on one end due to drawer slides moving in the box during shipping.

Thumbnail of user dawnb1440
New York
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

I received my order, but I had canceled part of this order and was never refunded the money for that part that was cancelled.

Thumbnail of user erics4021
Eric S.
1 review
0 helpful votes
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February 18th, 2020
Verified purchase

We ordered just before midnight on the 3rd and paid for one day shipping. I called the following day to change the hinge type but was told it was too late as the order had already been shipped. Called the next day to check status and was told order could not be found in the system. Call back from rep later that afternoon (she left a voice mail) said she found the order but it hadn't shipped yet and would wait for our call back to see if we wanted it still. I called the next morning to cancel because we had to buy the hinges at the local hardware store in order to meet our deadline, but was told she went ahead and shipped it. Order arrived the following day but it was too late. We spent 3 times more on the parts at the hardware store than our online order and now dealing with the return process. I was pretty disappointed in the whole experience and am not interested in using this place again.

Thumbnail of user sabrinas449
Massachusetts
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

They had the prarts we needed. Shipping was fast, we got it with a few days of ordering. The packaging was good as well.

Thumbnail of user karlh427
Karl H.
1 review
0 helpful votes
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May 13th, 2020
Verified purchase

The website worked well for choosing the right hinge to replace my broken ones. The only problem I had was that, apparently, the only hinge I was directed to was for a frameless cabinet, while mine are face-framed. I had to install spacer blocks, which was not a problem. The hinges were from the same manufacturer, though mine were 15+ years old. All in all, I am very satisfied with everything. Thanks.

Thumbnail of user jeffr1871
Jeff R.
1 review
0 helpful votes
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June 3rd, 2020
Verified purchase

The wait times to speak to a rep for product clarification, returns, etc. are EXCESSIVE and call backs are rare at best. In fairness, once a rep is contacted, the service is generally helpful and responsive.

Thumbnail of user mickmcx
MickMc X.
1 review
0 helpful votes
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August 1st, 2019
Verified purchase

I discovered upon opening the box that the Member/door mount on one side was detached from the unit. The member/door mount was laying loose in the box with 1 screw and the metal piece to hold the unit in the bottom of the box. The screw holes were stripped out. Contacted Chat to bring to your attention. Chat stated they couldn't help and referred to CS who was to contact me within 4 hours or less. 4 hours came and went. No call/email from CS. Next day received email from CS. Not much help.

Thumbnail of user bradleys686
Bradley S.
7 reviews
0 helpful votes
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June 29th, 2020
Verified purchase

I ordered three cabinet hinges after emailing my measurements, including a picture of my hinges. The ordered hinges were not even close to fitting. I realize I may have to drill new holes, but the overall size wasn't close.

Thumbnail of user georgeh1577
Wisconsin
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Purchase was delivered fast. Product was good quality. They didn't send any instuction on how to mount product

Thumbnail of user carolynk871
Carolyn K.
1 review
0 helpful votes
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November 9th, 2018
Verified purchase

I am very delighted with the product and the phonominal customer service. My fault, I ordered the wrong hinges for my project. I called and reordered the correct ones before mailing back the wrong ones. (Still waiting for that refund). I ordered on Monday and got the new hinges on Thursday. I am so pleased and my cabinets look great! Thank you.

Thumbnail of user pearlb100
New York
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

I received the part quickly timely and just what I ordered as shown on the site

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Shop and Save on Cabinet Hinges, Cabinet Hardware, Drawer Slides, Kitchen Organizers & more. Discover Great Prices & Best Customer Service

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Richard W.
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