• CabinetParts

CabinetParts

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Overview

CabinetParts has a rating of 4.4 stars from 2,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CabinetParts most frequently mention customer service, good quality, and quick delivery. CabinetParts ranks 739th among Furniture sites.

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Positive reviews (last 12 months): 91.2%
Positive
186
Neutral
13
Negative
5

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2,241 reviews

12
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How would you rate CabinetParts?
Top Positive Review

“Great customer service.”

Jeff L.
10/1/24

Great. Was given the actual company contacts, they solved the back left and right drawer slide support systems. All good. Great products for what I am doing. I would highly recommend to give this company a chance they go above and beyond to make your orders right. Thanks to all, and may God Bless you all.

Top Critical Review

“Multiple problems with very simple order and inefficent support”

Matt B.
10/5/24

I ordered 2 pairs of hardware so 4 different parts. The first set arrived and half of the 22 pulls had tighter thread openings than the other half. The screws would easily twist into 11 of them but would stop after 1 rotation on the other half. Customer support helped me place another order because i needed these ASAP and they couldn't tell me how long it would take for replacements to come in. I ended up forcing the screws into the hardware and it wasnt great or easy but i got them to work so i cancelled the backup offer - that is still in process. The other shipment arrived with the correct pull but instead of the matching knobs, there were other longer handles. Again customer support answered me right away but they said they didnt know how long it would take to get the correct knobs which i need to get ASAP. Still waiting to hear about that.

Reviews (2,669)

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customer service (131) cabinet parts (69)
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James M.
1 review
0 helpful votes
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October 31st, 2018
Verified purchase

I found a fairly rare part, not carried by any local hardware store. The video from their website helped me measure it correctly and avoid ordering the wrong one.

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Michael M.
1 review
0 helpful votes
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September 14th, 2018
Verified purchase

It would be helpful to suggest which mounting plates are compatible with the Blum hinges you offer... but the customer relations was great and they offered help in answering my issues.

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William C.
11 reviews
0 helpful votes
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July 4th, 2018
Verified purchase

Thank you for an excellent diagram with hinge specifications to help us find the right product. Disappointed though that all screws to install hinges were not included.

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Hermes o.
1 review
0 helpful votes
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December 5th, 2018
Verified purchase

Did not have any problems with this order although the hinges, hinge plates, and locking devices were thrown in together in one box. Could have used separate brown or plastic bags.

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Robert K.
1 review
0 helpful votes
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August 8th, 2019
Verified purchase

Chatted online to get the right parts. Friendly and attentive representative. Best pricing and super quick shipping. Thank you I will use this supplier again for all my cabinets parts needs.

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Doug M.
2 reviews
0 helpful votes
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July 20th, 2020
Verified purchase

Ease of selection. Contacted cust service when I was not sure item I needed matched what I had previously purchased at Lowe's but they no longer carry. Rec'd great help.

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Jack K.
2 reviews
0 helpful votes
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June 12th, 2020
Verified purchase

Not sure I will ever purchase from you again. Your customer service is essentially nonexistent and most often, non-responsive. There are just too many other suppliers I can buy from.

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Thomas B.
1 review
0 helpful votes
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May 23rd, 2020
Verified purchase

Your shipping costs are high. I normally order from a different site but where out of stock on some items, they ship for free if I order more then $75.00.

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Roger L.
1 review
0 helpful votes
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April 15th, 2019
Verified purchase

Link provided by Manufacturer linked me exactly to the part

Wrong size. 1/2 inch too small and pain in butt to return and noting else larger from you is available.

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DIYmom B.
1 review
0 helpful votes
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January 29th, 2019
Verified purchase

It takes forever to get a reply, and then by email only, not phone. I STILL have not seen a complete invoice of what I was charged. I placed an order and a warranty replacement request separately (as I was unable to do them together online). However both were apparently shipped together and I now have no idea how much I was charged, as it was required to provide a credit card prior to placing both orders. This is very poor customer service in my opinion. I gave 2 stars instead of one since I did actually receive the items...They arrived in a giant bag with holes in the edges and cabinet hinges peeking out. I am surprised it arrived with all the parts. I will add that "lifetime warranty " covered hinges that have already been replaced once in 19 years since installation and are broken again should not cost me ANY shipping ($25 flat rate, whether 1 hinge or 50?! But work that out with BLUM). Not happy, but cost/time/labor prohibits me from changing completely to another brand of hinges. I would still like an invoice with total itemized cost...

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Matthew C.
1 review
0 helpful votes
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July 18th, 2020
Verified purchase

Website was easy to navigate and prices were awesome I purchased all the hardware for my cabinets, on delivery of the box with the hinges it was missing all the hardware contacted cabinetparts on a Thursday they said the warehouse had dropped the ball and didn't pack the mounting screws was informed it would be shipped the next day on Friday, after a week of not receiving the missing mounting hardware I contacted them again was told for some reason the warehouse didn't ship the order, received a confirmation email later that day stating my order had shipped currently waiting for that order to be delivered.

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Elaine S.
4 reviews
0 helpful votes
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June 20th, 2020
Verified purchase

I clicked the coupon that should have given me free shipping since I spent over $49, yet shipping was still charged. No reply or refund from customer service,

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Dave A.
1 review
0 helpful votes
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November 24th, 2018
Verified purchase

E-mailing with the customer service person was difficult...long periods of delay between e-mails. I wanted to talk with a tech but could not find a phone number...

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MICHAEL G.
1 review
0 helpful votes
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June 18th, 2020
Verified purchase

With help from your representatives, I was able to identify and order the correct part to fix a hinge on my kitchen cabinet. This was much appreciated.

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Margaret J.
4 reviews
0 helpful votes
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May 22nd, 2020
Verified purchase

Happy with my hinge purchase. Only wish you has a dark "bronze" color as that is what is on my cabinets. I am going to try spray painting the new ones to match.

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jake c.
1 review
0 helpful votes
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March 9th, 2020
Verified purchase

First hinges ordered were suppose to be full overlay like pictured turned out incorrect had to order.correct hinges 3/9/20 pay more shipping hopefully these ones are correct

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Lisa F.
20 reviews
0 helpful votes
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March 22nd, 2020
Verified purchase

I left a glowing review only to discover that the price had been reduced after my purchases. Kinda feel like I should get a rebate of the difference since shipping costs so much.

Thumbnail of user lesh103
Washington
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

The right hinge we been looking for. If need another one I order from you again. Thanks again les

Thumbnail of user davidm10656
California
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

Ordered 12", was shipped 9". Waiting for resolution.

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Robin L.
11 reviews
0 helpful votes
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July 2nd, 2020
Verified purchase

Trying to replace cabinet hinges is a pain. This site is nice...thanks!

Unfortunately, the parts no fit...I will re-order after I get confirmation on the return

Thumbnail of user lisaf2610
Illinois
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

I ordered the wrong piece, so I will be shipping it back for a refund.

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Laura Z.
1 review
0 helpful votes
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June 19th, 2020
Verified purchase

I ordered the cabinet drawer And slides, they care when expected. Only thing I didn't read I have to assemble it, but that was my fault. Great company to work with and pricing is very fair.

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Daniel J.
7 reviews
0 helpful votes
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August 5th, 2018
Verified purchase

I ordered drawer slides fast delivery and everything worked out the way it is supposed to. I've ordered other things before and used customer service and they were great very helpful

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Robin C.
1 review
0 helpful votes
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May 20th, 2020
Verified purchase

Prices are good. Hopefully the item will ship as quickly as they claim. I ordered this item elsewhere and after 5 days it still has not shipped. I need these quick.

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James F.
1 review
0 helpful votes
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April 2nd, 2020
Verified purchase

Great communication with Jeff C. On chat.

We are buying these hinges to replace another brand we purchased that didn't close the doors properly. Hope these solve the problem.

Thanks!

Jim

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Shop and Save on Cabinet Hinges, Cabinet Hardware, Drawer Slides, Kitchen Organizers & more. Discover Great Prices & Best Customer Service

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Richard W.
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