• CabinetParts

CabinetParts

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Overview

CabinetParts has a rating of 4.4 stars from 2,667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CabinetParts most frequently mention customer service, good quality, and quick delivery. CabinetParts ranks 739th among Furniture sites.

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Positive reviews (last 12 months): 91.1%
Positive
184
Neutral
13
Negative
5

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2,241 reviews

12
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How would you rate CabinetParts?
Top Positive Review

“Great customer service.”

Jeff L.
10/1/24

Great. Was given the actual company contacts, they solved the back left and right drawer slide support systems. All good. Great products for what I am doing. I would highly recommend to give this company a chance they go above and beyond to make your orders right. Thanks to all, and may God Bless you all.

Top Critical Review

“Multiple problems with very simple order and inefficent support”

Matt B.
10/5/24

I ordered 2 pairs of hardware so 4 different parts. The first set arrived and half of the 22 pulls had tighter thread openings than the other half. The screws would easily twist into 11 of them but would stop after 1 rotation on the other half. Customer support helped me place another order because i needed these ASAP and they couldn't tell me how long it would take for replacements to come in. I ended up forcing the screws into the hardware and it wasnt great or easy but i got them to work so i cancelled the backup offer - that is still in process. The other shipment arrived with the correct pull but instead of the matching knobs, there were other longer handles. Again customer support answered me right away but they said they didnt know how long it would take to get the correct knobs which i need to get ASAP. Still waiting to hear about that.

Reviews (2,667)

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customer service (131) cabinet parts (69)
Thumbnail of user mf487
France
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Good product delivery but constant marketing emails that clog my inbox and that I have no interest in.

I regret having bought from Cabinet Parts

* CabinetParts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nicholast531
New Jersey
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

Quality product at a fair and affordable price. Prompt delivery with good instructions and all of the parts.

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Peter K.
1 review
0 helpful votes
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July 30th, 2019
Verified purchase

When I followed instructions (after ordering the wrong parts) it was easy and fast. I got the right parts, installed them without problem. They reacted immediately to the "wrong ordered parts" with credit.
I'm a happy customer and will use them again if needed!

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Jim M.
15 reviews
0 helpful votes
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February 17th, 2020
Verified purchase

Overall a good experience. We made two orders. For the first order we never received an email confirmation so we spent some frustrating few days until the parts actually arrive, fairly quickly. My efforts to get an actual email or order confirmation from the company though were frustrated which was confusing to me. The second order we made we got an immediate order confirmation and it came quickly so we concluded that the first glitch was not a typical experience. And we'd be happy to order from cabinet parts.com again

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Mike s.
1 review
0 helpful votes
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May 18th, 2020
Verified purchase

I'm still waiting!
Tried calling several time got put on hold.
I have a client waiting to have his product finished up but can't until you fulfill my order
Please call me ASAP
Mike Sterling *******149

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Scott S.
20 reviews
0 helpful votes
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September 23rd, 2018
Verified purchase

My order was delivered in a timely manner and made to my specifications. These drawers are high quality, including how well they squared up at assembly. I have other projects coming up and will definitely order from this company again as well as recommend it to others.

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Robert L.
1 review
0 helpful votes
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May 31st, 2020
Verified purchase

I ordered two cabinet drawer slides, they are excellent quality. However it took too long for them to be delivered, so I bought the parts at home Depot. When the parts arrived I wanted to return them, however I would have paid shipping both ways. Which was not a good option. The product was still great.

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Paul A.
5 reviews
0 helpful votes
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July 1st, 2019
Verified purchase

I needed to replace two hinges on a kitchen door which was installed several years ago. My installer and dealer were both out of business and so I contacted the manufacturer who referred me to cabinet parts. The hinges were replicated and wok better than the originals. Great service, too.

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Florence L.
1 review
0 helpful votes
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August 6th, 2020
Verified purchase

I needed to replace my original 30 year old cabinet hinges. Customer service advised me my specific part number was discontinued many years ago. He directed me to their page where I could cross reference the old number to the new one. The hinges arrived in a few days. They fit perfect, and function like new! I highly recommend this company.

Thumbnail of user susana2571
Colorado
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

Very happy with my purchase.will definitely enhance my newly built home

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Sherry O.
5 reviews
0 helpful votes
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July 8th, 2018
Verified purchase

Choosing cabinet pulls was difficult without actually seeing and touching the pull. Unfortunately, I was unable to find a store that carried the product I wanted to see and evaluate. Descriptions online were not as easily understood or enough for a complete 'picture' of the item. I took a risk with the info given and hoped the pulls would be satisfactory: fit, function, and look.

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Chrysi D.
1 review
0 helpful votes
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August 1st, 2020
Verified purchase

The drawer slides I received are high quality. I installed them and I'm happy with how they work and look. Just some simple instructions on how to use the rear mounting bracket would have saved me a lot of time looking around online. In the end it was really simple and they work great too. A small simple illustration and explanation either on your website or in the package would have been great.

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Roger M.
1 review
0 helpful votes
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June 25th, 2020
Verified purchase

Replacement hinge for a lazy susan door was listed as the precise replacement for an obsolete old one... but its screw holes were not in the same location. I had to drill new holes to make them work. A bit misleading, folks.

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Charles S.
1 review
0 helpful votes
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September 10th, 2019
Verified purchase

Contacted them through live chat in order to determine the replacement parts I needed. They were very knowledgeable help me to measure the doors properly and suggested the correct parts which fit perfect. Very satisfied and would definitely use this company again.

Thumbnail of user kenr583
Massachusetts
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Fast and easy, perfect Service. Website help me locate the exact right part. Pricing was attractive. Shipping was very fast. Love this cabinet parts.

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LPax G.
1 review
0 helpful votes
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February 19th, 2019
Verified purchase

Received the wrong item. Contacted customer service by email several days ago; gave my order number and details of what I ordered and received, but have not heard back from them yet on how to get the correct item and return the one received in error. Would give more stars based on quality but not until this is resolved by receiving the correct item.

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Chris C.
22 reviews
0 helpful votes
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December 2nd, 2019
Verified purchase

Customer service was great. I was looking for a unique cabinet hinge I did not think I would be able to replace. After sending a few pictures, someone responded quickly to me with the recommended parts. I have replaced the hinges on my cabinet door and it looks great again and has been working perfectly. Thanks for the help!

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Howard H.
1 review
0 helpful votes
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November 25th, 2019
Verified purchase

Your advisers using the information and pictures I provided and chose the perfect replacement hinges. The online instructional videos were a big help and now the door fits better than it did when it was new 16 years ago! Very satisfied to say the least.

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Kathleen W.
1 review
0 helpful votes
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August 6th, 2019
Verified purchase

The item is quality. The only problem I have is that it does not just "fit" into the pantry pull out. It does come with installation instructions which require the removal of the outside panel. I just assumed it would drop into place without such a hassle. Perhaps when my husband gets around to "installing" the part I will give it a 5 star. Suggest this information be part of the description.

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D C.
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

Contacted online chat to determine correct hinge # to replace my existing door hinges. They responded quickly with all info I needed. I received my order within a few days. The hinges were an exact fit. My only complaint was the high ship charge for only 2 hinges.

Thumbnail of user edwardm1996
Ohio
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

Arrived quickly! No issues with the order. Will be using them again!

Thumbnail of user roberts9094
Colorado
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

Old hinges for a lazy-susan corner cabinet are hard to replace. But your part fit perfectly and was easy to reinstall on the first try.

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Christopher Y.
1 review
0 helpful votes
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January 20th, 2020
Verified purchase

Customer service has been great. Hopefully the hinges will replace the broken ones nicely. - Follow-up: Hinges were almost near perfect matches. Only had to re-drill four holes to get my 90' corner cabinet door back on. Couldn't be more thrilled. Don't need all of the brackets I bought but oh well.

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Laura C.
17 reviews
0 helpful votes
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June 8th, 2020
Verified purchase

I ordered door tracks and some hangers. The hangers are fine, but the tracks came with no hardware (ok, I can deal with that) but no information about what size screws to use to match the holes in the track, no installation instructions... nothing. I reached out to customer service asking for some of that information and haven't heard back. So I've been put in the position of dragging a 5' long piece of aluminum track to a hardware store and just randomly putting screws through the holes until finding one that fits appropriately, but I still don't know what the recommended length is, or screw head type, or anything... Its fine that you don't provide the actual hardware, but just the tiniest bit of information would make this much much easier. The products seem really good, but I doubt I'll order from you again.

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Katherine A.
13 reviews
0 helpful votes
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November 22nd, 2018
Verified purchase

Thank you, Cody, for your input! Got a bit confused with two part numbers on the hinge! So glad I found your web site! I really figured I was doomed when the hinge on the top of one large cabinet door broke!

The drawer pull and hinges arrived in two separate packages by two different shippers. Really perfect matches for both. Never having taken a cabinet door off or replaced a hinge, it was a test of patience and balance! But no one will ever know these hardware parts are not original. Shipping for four little packages was pretty pricey, but I wouldn't have found them anywhere else. Again, thanks, Cody, for your expert help!

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Richard W.
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