CabinetParts

Would have been nice to know at time of purchase that the mounting bracket for the inside of the cabinet was not included with the hinge and also that it was different from the existing mounting bracket that I had even though this was the replacement hinge for my model number. Now I have to place s second order, pay more shipping charges and wait another week for some parts I should have already

Good price and selection.
Tracking info should inform the customer that there are multiple shipments arriving on different dates rather than one tracking number for one small package and one delivery date.
Screws and hinges came one date and the drawer slides arrived a week later.

There was no communication about the shipment until after the parts arrived other than UPS giving me a notification the part was arriving. It would have been better to know before the product shipped as I did not initially recognize the company the parts were shipping from in the UPS notification. I just deduced that that's what it was.

Web site and purchase was easy. Shipping was reasonably quick. The price seemed comparative to other stores. The drawer slides were packed well and shipped with out issues. However the slides seem to have a very heavy grease that gets everywhere. Also the movement seems very stiff due to the grease as well.

Lock and the fob should be sold together as a set or at least create a third option to buy them together. I had to buy them in 2 transactions and paid 2 shipping fees. The second piece got to me too late and the carpenter bought and installed one himself. Now I have a set with no use.

Sales associate at ACE Hardware found my part that I needed here as ACE didn't have it. He made it so easy for me to order as he gave me the part # to order. Really appreciate him. Felt bad that he didn't make money on this but I bought $35 worth of other products from my local hardware store.

Cabinet Parts has a huge selection of items I need for remodeling my kitchen. Some items I have ordered have arrived within a week of the order date. Very please with my last order of soft close drawer slides. So glad my contractor informed me of this website.

I broke a 30 year old unique hinge on my kitchen cabinet. I thought there would be a huge ordeal to find the right replacement. I took some pictures and sent it to cabinetparts.com and they had the exact hinge. I am so grateful! I am very pleased

Hoping I ordered the right thing--the comments made me question compatibility with the hinge I'm replacing.

(Added after I received the part: I didn't order the right thing--at least not all that I needed. I didn't use the hinge but was able to get the original hinge to work more or less. I'm sure if I was a professional cabinet installer or someone very familiar with hinges, I would have done a better job of ordering).

The laminate arrived earlier than expected. Still in the box. Haven't had a chance to work it yet but everything looks to be a great condition.

The cabinet hardware shipped quickly and arrived quickly. They are great products. Perfect soft close

First let me say I would order from this company again. My only complaint is I did not receive a shipping confirmation. I sent an email and text on the holiday weekend and was hoping for a response when they returned to work on Tuesday. No response so I called and was told my order had been sent and they would email me the shipping info. I did not receive an email but that day I received my parts. Then 4 days later I received a email with the tracking info.

I like how you kept my cart until I placed my final order. Allowed me to manage my costs and budget for the project

Half of my order was not in the box when I recieved my shipment. Items just thrown unprotected into a large ziplock bag, no screws with the mounting plates. Maybe my standards are to high because I've only done high end custom furniture for the past 12 years but this was seriously disappointing.

I needed extra shelves for my wall cabinet pull-out organizer and found the exact parts on Cabinet Parts! Ordering was painless and they arrived quickly, securely packaged with no damage. The finish is clean and smooth. They were exactly what I needed!

I operate a handyman service an I am asked to repair cabinet hinges and drawer slide rails, I could not find the style of hinges at my local hardware store, was able to find them at cabinetparts.com, was shipped to me in a timely manner an customer was happy!

I searched several companies for the floating shelves I needed. Most of them were of poor quality and appearance. Cabinet Parts had the beautiful maple shelves I needed at a fair price. They will look great in our newly remodeled kitchen!

Selecting the products to exactly satisfy the customers "wish list" is extremely easy. The categories are logically organized, and pertinent information is readily available, along with being easy to find. Prices are great ( particularly with a free shipping coupon).

Quality product, the wife loves the convenient access to her heavy mixer. Product almost fitted in under the drawer, but I was 1/2" short of it working. Figured out that if I had 3 1/2" kicks, it would have worked, but our cabinet guy put in the 5" kicks per recent fad, and had to take out the drawer, but was able to put in small pull out under, but still very happy with the product, and the quality, although, thought the $400 price was a little steep for the two mechanisms. Overall, very happy with purchase.

Poor quality
I refuse to jump thru hoops, pay shipping to return, restock fees, etc. Purchased high quality brackets locally I will never order from you again. From now on on line purchased are vis Amazon

Received order but the wrong items were sent. I contacted help online but was told it should go through email and would be 2-4 hours to get a response. It's been about 24 hours and no response. I need the correct items sent ASAP.

The reason I contacted customer service was because I did not receive free shipping on my qualifying order. I ended up getting $5 off. That is the only coupon code it would accept at the time. However, it should have accepted the free shipping. I tried only putting that code in but it never would show up. When I contacted customer service I was told it would take just too long to process me a refund on shipping. The agent did offer to credit a future order the amount of the shipping, however, I don't need anything else to order.

Disappointed in that. I love the hardware though and very pleased with my order.

Thank you,
Tami

Very good- they told it might be Oct. 31 till it ships and I received it Oct. 19. Much to my customers delight!

Your customer service is very bad...Needed info on my order talked to the virtual man, he said customer service would notify me within 4hrs. Well 4 days later I am now getting emails. I know with the pandemic things are off soooooo over all the product is fine.