CabinetParts

Ordered something and had to return and replace it two days after receipt. Delivery confirmation received from FedEx - item was delivered and signed for June 19. A month later and no delivery date for the new item and no credit for the return. Reach out to customer service five times with a return call always being their response but no one ever contacting me. I'm fed up at this point and request a cancellation of the item I had replaced and hadn't shipped (Found it on Amazon w/ two day prime delivery and cheaper from... cabinetparts.com). I finally got a hold of someone on the 6th try who tells me it's been pushed through to the accounting department and my credit will be issued by the next day. Wait two days without a credit before calling them again. This time I'm told by the rep that my package arrived damaged and a supervisor would be calling me the next day to help me file a claim with the carrier. 42 DAYS AFTER IT WAS RETURNED THEY'RE TELLING ME ITS DAMAGED?! So, you took my money, took my product, and now I'm out a product and my cash - and still waiting for a return call from a supervisor a week later. I'm about to be past my 60 window for filing a claim with the carrier but I guarantee that's their intention because this product was never damaged to begin with.

So here I sit wasting my time trying to get in touch with someone while no one returns my call as I'm guaranteed they will. The canceled item was delivered and I have a return authorization for it but refuse to return an item and then get screwed out of my refund; I'd rather sell it on ebay. I have another order that was placed in May and has since been cancelled but I'm getting shipment updates for it and is apparently shipping August 26...? I'm sure I'll be charged for that too.

No instructions on setting up from edge I use Kreg jig so I'll just figure it out thought they would of been more sturdier

It didn't make sense for you to ship me a small packet of screws and 1 small set of drawer slides in separate packages as they could have been shipped together for economy of effort.

I tried to cancel one incorrect order within an hour of placing it and it did not stop its shipment. Shipping charges exceeded the cost even though I returned it.

Thanks for the hinges. They were just what I ordered.

I sent a chat to one of your reps and they helped me find replacements slides and sockets for kitchen cabinet drawers. I hope these will fit and the sockets do not break as the current ones have.

Tech answered my questions and confirmed the hinges I was ordering were correct. The YouTube video made the installation a breeze.
Thank you cabinetparts.com.

Everything shipped quickly. No damage upon receipt. Fantastic selection with no issues. Will use again in the near future and will recommend to others.

Found on site what I needed, ordered and received quickly and hassle free.

Only complaint is that the order took a very long time to get here. I do alot of online ordering and this little package had one of the longest wait times.

Easy to order, quality product, very fast delivery. No problems.

Correct parts and fast shipping will definitely use again

Part was perfect, please clearify site to state sold in pairs. I ended up buying a few more than I needed because it looked like the we're sold as singles.

The drawer slides and door hidden hinges are exactly what I wanted. I installed them in my new cabinets I built for my kitchen remodel. Everything works great.

Thanks.

You shipping department shipped via ups even though I gave you a PO Box address for delivery. UPS would not deliver and I had to drive to the UPS warehouse in another city at 8:00 pm to pick up my package!

Good experience overall with product and service except for the required signature for delivery. It is a royal pain to have to structure my day around receiving a package.

Exact color and size product that I wanted, which I could not find locally or even most places online. Great prices, even with shipping, and fast delivery. Thank you!

It took a little longer than expected to receive my order. I ordered a sample from another company the same day and it arrived about a week before yours.

I found it easy to find the products I needed and place an order.

I have submitted an RMA request via your website and have not received any response. No approval. No denial. Nothing other the auto-response that is was being revived.

Found what I wanted easily, and the check out was simple. Have to say that the drawers are terrific and I will be purchasing the rest of my needs from Cabinetparts. Would recommend.

Always a good price and quick ship. We will continue to use them. Thanks

It all went well from placing the order to them calling about it being back ordered. The product came quickly after call and all was good. Great service.

Phone them for excellent help. Like painting today- 250 greens, 250 hinges to choose from. The only drawback to the chat was getting an answer two days later.