• CabinetParts

CabinetParts

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Overview

CabinetParts has a rating of 4.4 stars from 2,667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CabinetParts most frequently mention customer service, good quality, and quick delivery. CabinetParts ranks 739th among Furniture sites.

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Positive reviews (last 12 months): 91.1%
Positive
184
Neutral
13
Negative
5

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2,241 reviews

12
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How would you rate CabinetParts?
Top Positive Review

“Great customer service.”

Jeff L.
10/1/24

Great. Was given the actual company contacts, they solved the back left and right drawer slide support systems. All good. Great products for what I am doing. I would highly recommend to give this company a chance they go above and beyond to make your orders right. Thanks to all, and may God Bless you all.

Top Critical Review

“Multiple problems with very simple order and inefficent support”

Matt B.
10/5/24

I ordered 2 pairs of hardware so 4 different parts. The first set arrived and half of the 22 pulls had tighter thread openings than the other half. The screws would easily twist into 11 of them but would stop after 1 rotation on the other half. Customer support helped me place another order because i needed these ASAP and they couldn't tell me how long it would take for replacements to come in. I ended up forcing the screws into the hardware and it wasnt great or easy but i got them to work so i cancelled the backup offer - that is still in process. The other shipment arrived with the correct pull but instead of the matching knobs, there were other longer handles. Again customer support answered me right away but they said they didnt know how long it would take to get the correct knobs which i need to get ASAP. Still waiting to hear about that.

Reviews (2,667)

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customer service (131) cabinet parts (69)
Thumbnail of user giorneicap
Florida
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Very Good Services and shipping very fast!The product description is accurate, and the material is of good quality

Thumbnail of user brandonw1155
Massachusetts
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Great experience, quick delivery! Finally was able to find the right knobs to match the ones in my kitchen.

Thumbnail of user mikes5130
New York
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Placed a small order of Blum hinges for some custom cabinets I made for my home. I also ordered the template jig for perfect hole placement. Parts came sooner than expected and cabinets are already in use.

Very satisfied customer!

Thumbnail of user angelas3411
Utah
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

So easy to order custom cabinets online. Thank you!

Thumbnail of user tomy597
Michigan
1 review
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July 24th, 2024
Verified purchase

Order was processed quickly and accurately. Good price on new soft close hinges for my cabinets

Thumbnail of user walts111
Indiana
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

On time, great quality part that worked perfectly.

Thumbnail of user barryr405
California
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

I recently purchased a hinge from CabinetParts.com, expecting the quality and service to be as advertised. Unfortunately, I received a defective hinge that was not functional. Additionally, the part did not appear to be new; it showed signs of wear and possibly looked refurbished.

Upon discovering the defect, I promptly contacted their customer service to request a return or exchange. Despite providing detailed information and photos of the defective product, my request for a return was refused. I made several attempts to resolve the issue, including sending all details they requested, but each time I was met with a firm refusal. This experience has been incredibly frustrating and disappointing, especially considering the time and effort I invested in trying to resolve the matter amicably.

As a customer, I expect to receive products that meet quality standards. Unfortunately, CabinetParts.com did not meet these expectations, and I am left with a defective hinge that I cannot use.

I hope this review serves as a caution to others considering purchasing from this company. Please be aware of their return policy and be prepared for potential challenges if you receive a defective or possibly refurbished product.

Products used:
Kitchen Cabinet Hinge

Service
Returns
Quality
Thumbnail of user albertr510
New York
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

(1) Good customer service from Scott
(2) Product delivered was installed and worked as intended
(3) No modifications needed
(4) Great Price - on sale through June 2
(

Thumbnail of user mikej2121
California
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

The product was as described and higher quality than what I was finding at the big box stores. It was delivered quickly and was exactly what I needed.

Thumbnail of user mikek2096
Minnesota
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Received order in timely matter but
Shipping box could be made tougher lot of damage to card board box. Luckily the order item wasn't damaged.

Thumbnail of user amitv25
Florida
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Easy delivery, parts did not match color with my current cabinets

Thumbnail of user markb5996
Washington
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Parts arrived in a timely manner and in good shape

Thumbnail of user jeraldp35
New Mexico
1 review
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June 8th, 2024
Verified purchase

Their hinge finder saved me a lot of trouble finding replacement hinges for 25 year old cabinets. Highly recommended.

Thumbnail of user peterp1904
South Carolina
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Good Service, no complaints, reasonable delivery time, fairly priced

Thumbnail of user laurad2426
New York
1 review
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April 16th, 2024
Verified purchase

Replacing my lazy suzanne turning part was as simple as one, two, three. Thank you for having this available to all of us "DIY's". My cabinet works like brand new, however, I am going to be very careful not to load that shelf with too many heavy cans. It cannot take the weight. Moderation with these is the key.

Thumbnail of user davidf4952
Virginia
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Cabinet Parts makes it easy to navigate the thousands of door hinge choices with their "Hinge Tool". Would never have been able to make the right selection at a major hardware/ supply store. Plus, they make sure you have ALL the right parts (screws, etc.) to make the installation a breeze.

Thumbnail of user connorg136
California
1 review
0 helpful votes
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May 3rd, 2024
Verified purchase

The size of door track I needed wasn't in stock in any big box stores so I was happy to find they had it here. The price and shipping time were both very reasonable as well

Thumbnail of user johnl7392
South Carolina
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Got my order in very quickly. Also placed a follow up for more hinges and received then in a couple days. I was able to complete my project on time

Thumbnail of user kerryh410
New York
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

The hinge is identical but the connector between halves is too short. I didn't see the size I wanted when I checked later.

Thumbnail of user kathyb2154
Texas
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Delivery quick, Product appears well made, just what we needed/

Thumbnail of user tonid262
Florida
1 review
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April 14th, 2024
Verified purchase

Very delicate and pretty pulls - I hate walking into a kitchen and having your eyes drawn to nothing but oversized handles - these are thin and delicate while being sturdy - I have remodeled 3 kitchens and have used them every time - I just love them!

Thumbnail of user davidm11372
Washington
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Item arrived just as described and on time.
First time shopping here but will be back.

Thumbnail of user garyb2784
Illinois
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

After patiently waiting for 9 days for my sides to be delivered from your company (2 1/2 hours from my address) I was disappointed to discover they were not the correct size.

I am satisfied with how my problem was resolved.

Thumbnail of user kylerh19
Utah
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I went to stinking Home Depot like 4 times trying to find the correct hinge and the worker there who helped me was just as incompetent about cabinet hinges as I was. Turns out they didn't carry the ones I needed at all. I went cabinetparts.com and was able to get the correct hinge on the first attempt. They also taught me how to measure the overlay of the cabinets. I definitely would recommend going with cabinetparts.com!

Thumbnail of user larryb2295
Arkansas
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

I ordered some Amerock hinges which arrived promptly, and were exactly what I was looking for.

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Shop and Save on Cabinet Hinges, Cabinet Hardware, Drawer Slides, Kitchen Organizers & more. Discover Great Prices & Best Customer Service

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Richard W.
Typically does not respond to reviews

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