Terrible communication! If I ordered as a guest, they have no visible record anywhere, even if I have my order #. "You: I want to look at my order
Azul: Because you checked out as a guest as advised. You can't see your order history because you didn't check out under an account
Azul: You can't!
I canceled my order and asked for a confirmation e-mail and their response was "Azul: We don't send email confirmations for canceled orders. But I just canceled"
I ordered a puzzle from their website and I got an email saying do to COVID-19 their shipping times were delayed 4-8 days. After 10 days I emailed them and I got an automated response back that it will take them 5-10 DAYS to answer an email. I called them and got put on a long hold. I finally reached someone via chat and they said my order was backlogged and was not going to ship until the end of May. Nobody at the company before that let me know it was backlogged that long. 2 months to get a puzzle?
Not the fastest company to do business with.
I ordered calendar on 12/2/19 with promise of 5-7 days delivery. I received an email few days later that it was sent. During the next two weeks I didn't get any update and the trucking option wasn't working. I called customer service on December 23 and was told that calendar was send to wrong zip code and I shouldn't expect it. Seriously? On my question why I didn't get any updates about this situation I was told that I can get replacement in 2 weeks. All situation was so upsetting that I asked to cancel my order and get refund. And then I was told that I will get my money back in 7 to 10 business days because they work on first come, first serve basis. Are you kidding me? I had enough and asked to speak with supervisor. She said yes, put me on hold and 15 minutes later I got disconnected. Later I got en email that I I will get my refund in 7 business days. That absolutely horrible experience.
I have been a consistent customer of Calendars.com for over ten years. Today was the worst customer service EVER! I selected my calendars totaling $118 but the site insisted that I remember a password because they were familiar with my email address & would not let me checkout as a guest. I waited for an HOUR but no email password reset! I called the 800 number about 45 minutes in, just to listen to crappy music and how important my call was…but not important enough to answer my call. Next I tried the chat line. After waiting 15 minutes the chat person wanted me to get off my iPad andd Safari and download chrome or foxfire! Just send me the password reset. But NO! The chat had to bug me awhile more before FINALLY fixing me the password reset code. I am never going to order calendars with this company again, I'll find them at the mall or another website. Knan Lee
Hi Knan,
I sincerely apologize for any inconvenience you experienced, as well as the lengthy hold time. We do answer all calls and chats in the order they are received, however the hold time has increased significantly due to the growing volume of customer contacts. The reason the chat agent asked you to choose a different browser is because we've had reports of customers being unable to login and/or check out, when using Safari. This definitely should have been clearly explained by to you by the chat agent that assisted you. I see you had a discount of 30% off your order, so as a courtesy, I have requested another 10% is refunded back you to you. You should see the refund credit your account in 3-5 business days. I hope you accept our apology. Please let me know if there is anything we can do for you.
Sincerely,
Sarah B
Placed an order, got an error message that said it was declined and didn't go through, they still charged my card anyways like this is apparently a normal thing and won't release the money.
Hi Ron!
We are sorry to hear you experienced technical issues within our site. The first charge is just a pending charge that will be released back to you within 24-72 hours. If you are still seeing a pending charge, please upload a copy of this transaction to gethelp@calendars.com. I will be more than happy to void any lingering failed attempts. I hope to hear from you soon!
Sincerely,
Stephanie R.
Not sure what all these bad reviewers are talking about!
Never have a problem with them.
Quick response to my questions.
Speedy shipping and well packaged!
Sounds like the negative reviews are from democratic snowflake cry babies. Wa. Wa... wa.
GO MAGA!
GO TRUMP!
BEST PRESIDENT EVER!
FIRST NON POLITICIAN THIS COUNTRY HAS HAD IN YEARS!
ALWAYS DONATES HIS MONTHLY PAYCHECK TO DIFFERENT GROUPS!
CAN YOU SAY THAT ABOUT ANY FAKE CORRUPT DEMOCRATIC POLITICIAN?
KEEP DRAINING THE CORRUPT SWAMP!
I ordered there 2021 and got banned from their site just cause It came damaged saying I asked for to many replacement calendars so do not waste your money on this business
I ordered two advent calendars in November and received one mid December and the second on Dec. 23. Little late to start eating chocolates for each day of December!
Hello Kristie,
We just became aware of your negative review. Please contact our customer service team at gethelp@calendars.com or 800-366-3645 and we will see what we can do to make things right. Please mention your review was on sitejabber.
Sincerely,
Christi Graybill
VP Ecommerce Operations
Company is terrible if you have a problem. Attempted to contact by Phone (52 minutes on hold over two calls), 3 attempts to chat, 3 emails. No answer to any of them. DO NOT PURCHASE FROM THIS COMPANY!
I have filed a complaint with BBB, my credit card company and will post on review sites (as I read reviews). Wish I had seen the posts here before I purchased from them online.
Mr. DeBoar,
Your order arrived in 7 business days, the day after I issued your full refund. Typically, in peak season, it takes 1 to 3 business days for packages to leave our facility and 5 to 10 business days for Standard shipping.
As our order volume increases dramatically, so to do our customer contacts. Unfortunately, submitting 8 contacts out of frustration only compounds the problem for other customers. Please feel free to find a company that can better meet your personal needs next year.
Have a lovely holiday season.
Every year I give calendars as gifts. There is such a wide selection that it's not hard to find something appropriate for anyone. I love getting calendars myself!
Answer: Have no clue. But if there is one there is bound to be others.
Answer: There is a huge selection of calendars. I have bought calendars from this site for years.
Answer: We're a legitimate company. I personally have worked here since 2003. We also operate the Go! Games, Toy, and Calendar stores in the mall.
Calendars has a rating of 2.1 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Calendars most frequently mention customer service, business days and credit card. Calendars ranks 15th among Calendar sites.
Hello David,
Last year, our vendors had some real challenges delivering our orders in a timely fashion due to the logistics challenges presented by the pandemic. We have made a few changes in reaction to the issues, specifically related to puzzles. We no longer add puzzles to the website that are not in our facility. We also are sending out a monthly email update on any preorder calendar merchandise. I am sorry you had such a negative experience. Please contact our customer service at gethelp@calendars.com or call 800-366-3645 and mention sitejabber. We will see what we can do to make things right.
Sincerely,
Christi Graybill
VP Ecommerce Operations