• California Pet Pharmacy

California Pet Pharmacy

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Overview

California Pet Pharmacy has a rating of 3.6 stars from 347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with California Pet Pharmacy most frequently mention customer service, great prices, and fast delivery. California Pet Pharmacy ranks 107th among Pet Meds sites.

  • Value
    11
  • Quality
    7
Positive reviews (last 12 months): 0%
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How would you rate California Pet Pharmacy?
Top Positive Review

“GLAD WE FOUND CPP”

Jean b.
7/31/19

We rescued a special needs Golden Retriever and we knew he was going to be expensive. After years of paying higher prices, we stumbled upon CPP and we are thrilled! They not only have saved us money on the monthly pills our dog requires, they also have excellent customer service and quick shipping.

Top Critical Review

“Untrustworthy and irresponsible business!”

MX g.
10/16/24

Don't trust this business. They tried to get my credit card info again after they accepted my order, annoyed me by continuing calling to sell me $15 shipping insurance which should be their responsibility, pretended didn't see my email when i never received my order for my cats coughing after I called them back per their request for address updating and paid additional shipping adjustment, only replied after I emailed them on the 12 th business day after their shipping but never received the order and requested ME to call them back again using the excuse that my phone number was not right while they could have just communicated with my via email on alternative solution as I suggested in emails. They again stopped emailing me back on my full refund request now. The order charged me $1092. And I don't even trust their medicine for my pets! Will mail an official complaint with all the emails records ready on my hand asap to the Adelaide Justice-consumer right and public their wrongdoings and fakeness on all consumer right protection websites that I knew and ever used! Not only for the money but for the JUSTICE

Reviews (347)

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customer service (107)
Thumbnail of user christopherp100
Maine
1 review
0 helpful votes
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December 5th, 2017

This business has great prices, fast shipping, and great email communication. Can't ask for more! Highly recommended!

Thumbnail of user marys538
Florida
1 review
0 helpful votes
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August 12th, 2017

They have to same meds as I would get from my vets office. Priced lower and comes on time. No problems and would recommend.

Thumbnail of user bensons10
California
1 review
0 helpful votes
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January 20th, 2020

I never had to contact the company, but my orders always came on time and as described. I am satisfied and would order again.

Thumbnail of user heidid44
Florida
1 review
0 helpful votes
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June 19th, 2018

I love shopping here for my pest medican. Great prices. And fast service. I find that the website is easy to get around on.

Thumbnail of user karenf119
Virginia
1 review
0 helpful votes
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June 8th, 2017

Don't always believe the "larger" print of ads for Pet Meds and supplies. Calif Pet Pharmacy advertises over $100 free shipping - "with limitations" in smaller print of course. I've used them for two months, no problem. This time I ordered more Oravet chews and due to "weight" now, they wanted to charge me $15.00 more! These dental chews are already expensive - I have three dogs, older, so have to rely on good dental chews, versus under anesthia with teeth cleaning, as I have for years and years. InMay I ordered ONEbox, this was ok. Two boxes weren't. So now when they modify the order for ONE box instead of TWO, it comes to a little lower than $100 so guess what - $5.75 shipping charge. LAST TIME I ORDER FROM THEM... WILL TELL THE WORLD DONT BOTHER.

Thumbnail of user stephanieb345
California
1 review
0 helpful votes
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June 26th, 2018

I've been ordering from CA Pet Pharmacy for months and it is great! They offer competitive prices and the shipping is super fast.

Thumbnail of user sarahw356
Virginia
1 review
0 helpful votes
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September 15th, 2018

Great prices! Better than any other online pharmacy! Also very fast shipping even though it comes from the other side of the country

Thumbnail of user deep333
Maryland
1 review
3 helpful votes
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October 19th, 2016

There seems to be a shortage of Quellin, which my dog needs for arthritis. Advertised on the front page of California Pet Pharmacy's web site with no indication that there's any shortage, I happily order on Oct. 1st. On Oct. 1oth I get an email (not a phone call after ten days, but an email) that, gee whiz, they're out (although STILL advertised on front page of their site). Well I'm upset., silly me, but I don't want my dog in pain. On the 11th of Oct. I replied with the replacement medicine I wanted (of the options they'd given) and asked that it be sent as soon as humanly possile and commented on what TERRIBLE customer service they had! On Oct. 16th I wrote and asked if it was on the way! The reply I got on the 17th astounded me. They acted as though my reply to their initial email never existed and asked if they could make a substitution. Now my poor, 13 year old dog is out of medicine. I called twice with the hold time on the first call actually running my phone out of minutes. When I explained the situation and how upset I was, the woman I was speaking to actually laughed. Now... 19 days later, I'm still waiting. No frickin' way EVER again!

Thumbnail of user tamarah59
Illinois
1 review
0 helpful votes
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July 22nd, 2018

They have the best prices on the Internet! I had to order heart medications for my dog for over 14 months and the customer service was very good.

Thumbnail of user victoriah198
Georgia
1 review
0 helpful votes
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February 11th, 2020

EASY WEBSITE, FAST SERVICE! THE CUSTOMER SERVICE IS AWESOME, THEY LET YOU KNOW STEP BY STEP WHERE YOUR PACKAGE IS IN TRANSIT AND VERY IMPRESSED FROM CA TO GA IS PRETTY QUICK!

Thumbnail of user saraz23
Ohio
1 review
1 helpful vote
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July 9th, 2018

Very Fast shipping, and great prices for the medication my cavalier needs to her chf and heart murmur!

Thumbnail of user piccolaj
Florida
1 review
0 helpful votes
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August 28th, 2017

I am so glad I found this site! I can get my dogs eye medicaton way cheaper and it arrives in a timely manner! Thanks!

Thumbnail of user wilhelminab1
Georgia
2 reviews
0 helpful votes
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August 5th, 2017

I only buy my cat's flea medicine (Advantage Multi) from here, but it is the best price I've seen online and it always ships quickly with no hassle.

Thumbnail of user ellenb65
Nevada
1 review
1 helpful vote
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August 2nd, 2017

I was really concerned about our dogs medication for her allergies and Ca Pet Pharmacy has the best pricing and customer service is outstanding!

Thumbnail of user johnnys50
California
1 review
0 helpful votes
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February 23rd, 2017

I placed a order today and the representative I spoke with was so helpful. I am truly amazed with how great their customer services is.
Thanks CPP!

Thumbnail of user vc36
Florida
1 review
0 helpful votes
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October 3rd, 2017

Compared to the vet office, California Pet Pharmacy has the best prices. Being on a fixed income they help me to provide better health for my pet.

Thumbnail of user charik
Ohio
1 review
4 helpful votes
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March 28th, 2014

They are very good and I have had no problem I use pads on her tail and shampoo, ear drops.
I really enjoy the low prices.
:)

Thumbnail of user davidf270
Florida
1 review
0 helpful votes
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August 11th, 2017

I have been using CPP for years and they have the best customer service, prices and fast delivery. I recommend this site to anyone with a pet.

Thumbnail of user cathya8
North Carolina
1 review
6 helpful votes
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March 4th, 2014

I have ordered RX from them three times. The first time went well. The second time was too slow with receipt of the item and the third time was totally obsurd. I ordered on a Monday... my veterinarian told me the faxed the script to the pharmacy on MONDAY. The PET PHARMACY claims they received it on TUesday. I am in ORegon they are in California... no time difference. I called and spoke to people three times trying to get them to ship my order out as quickly as possible... explaining I had a senior dog that is dying... this is his pain medicine. I was repeatedly assured that it would ship out at the latest within 72 hrs of receipt of the script... so 72 hrs from Tues would be Friday at the latest. But they hoped to get it out on THrusday... allso suggested the 2 to 3 day ship upgrade. NOW it is Tuesday a week later and guess what... they just shipped it out today! I was livid. I called and they offered to refund my ship money. Wow! Now my dog feels better! Allso they sent a letter stating that there had been some availability issues with all the bad weather we were having in the country... OK then CALL THE CLIENT and inform them so they can decide what they need to do so their animal is safe and comfortable... this company never showed and sincere regret... only embarrasment at their actions... I do not reccomend them to anyone that has any time frame they need their meds in... call a month ahead if you choose to work with this highly enept company.

Thumbnail of user paular55
Wisconsin
2 reviews
0 helpful votes
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August 6th, 2017

Love California Pet Pharmacy, friendly and helpful and great service, fast shipping too. Highly recommend for dogs or horses or other pets.

Thumbnail of user rezaf1
Illinois
1 review
4 helpful votes
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November 28th, 2014

Their lower prices encouraged me to try them in the first place but I was completely disappointed with their lack of responsibility and poor customer service. I will never again do any kind of business will them and do not recommend them to anyone, based on my sad previous experience with them.

I bought my dog's heart worm prevention pill from California Pet Pharmacy but did not hear back from them about the shipment of my order for several days. I had to call them a few times in order to make them follow up with my vet to get the prescription verification and ship the product. When they finally did these steps, I was told that I will receive the product in a few days.

However, a few days later, I was told that the date on their current pills will be expired before I have enough time to use them. They told me that they will receive a new batch of pills next week and can send me then. I agreed but did not hear back from them for the next 2 weeks after that. I had to call them again and a rude customer service told me that they only have the previous batch of pills with the expiration date earlier than the time I can consume them all. I asked them to adjust the number of pills based on the expiration date in a way that I will have enough time to consume them all. To my surprise, they added extra shipping/handling cost to my invoice in order to send me the pills. At this time, my dog was a month late on his pills and I only wanted to get hand on the pills. So, I agreed to get the pills and pay for the additional shipping/handling cost.

Based on my experience, they have rude customer service, poor follow up on your order, and lack of responsibility that creates a horrible experience. I will never ever buy any product from them and do not recommend them at all.

Thumbnail of user kylaa4
New Jersey
1 review
6 helpful votes
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December 28th, 2016

I have never been treated so terribly before them! My rabbit has severe arthritis in her hips and takes metacam. I called September 30th to ask to have her medicine sent every other month and to automatically take the money. It's December 29th and no medicine. I called the girl was son beyond rude to me and kept putting me on 10 minute holds. She said I called and cancelled and they claim they called to verify. I called them out on their bull$#*! and Said that was not the case and that I wanted free overnight shipping she again placed me on a 10 minute hold said her manager wouldn't do that and that I'll get the standard shipping and still have to pay. I asked for the manager at this point and again another 10 minute wait. The manager Dorothy Sneider would not get on the phone with me to fix their mistakes so I said you go play my recordings you claim you have. They said they would and call me back they never called back and I cancelled my
Order completely and I'm taking my business elsewhere. Even that they put me on a 10 minute hold. The girl I spoke to this time was a nasty $#*! too and snapped at me a few times. Take your business elsewhere they are shady!

Thumbnail of user pauls457
North Carolina
1 review
0 helpful votes
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August 18th, 2017

I have been very happy with CPP. It has great prices and fast delivery. It has all pet drugs and other items for my dog Bailey

Thumbnail of user sandraw242
California
1 review
1 helpful vote
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July 20th, 2018

Best pet pharmacy so far, fast friendly knowledgeable customer service, affordable prices and fast delivery

Thumbnail of user marym543
New Jersey
1 review
0 helpful votes
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August 10th, 2017

I always find what I need here at the right price! Super fast shipping and excellent customer service. I highly recommend

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About the business

California Pet Pharmacy- Savings on Pet Meds, Frontline, Advantage FREE Shipping on order over $100

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