California Pet Pharmacy

CPP has very competitive prices and their delivery system are fast and efficient. Their website is laid out well and very informative providing clear options.

Beware! This company shipped meds my vet refused to authorize!

I ordered three prescription products and provided my vet contact information. After receiving the products (later than expected), I phoned my vet to follow up on what to look for should my dog have a reaction to the new medication. To my horror, I was informed that my vet had NOT authorized California Pet a Pharmacy (CPP) to dispense this product. 2 of the 3 prescription-only items were approved, but one was NOT. I might very well have used the product on my dog after receiving it, believing it must have been approvedluckily, I made that extra call, and my vet instructed me NOT to use the product. When I contacted CPP, they told me they had "verbal authorization" from the vet tech. They provided her name and the date/time of the call, but have NO PROOF of the authorization my vet's office denies providing. Authorization was given for the other 2 products, only! This could have become a dangerous situation. I expected CPP to apologize for their negligent act; instead, they continue to insist there was vet authorization, even though my vet denies that.

I always got my pets meds on time, the prices were excellent. I had no problem getting the prescription from the Vet to the company. My prescription was on file for easy purchase.

Absolutely horrible experience! I order my dog's arthritis medicine on 10/31 because her prescription expired on 11/1. They informed me that there was a generic medicine that was available for half the price so I was very happy to save about $100 on her 6 month supply.

A few days later they informed me that they would need a new prescription written for the generic. I said that I did not understand that because it's was supposedly the same medicine with the same ingredients, just a generic name brand. I told them not to worry about it and just send me the original prescription as authorized by the vet because I had since moved across the country and would not be able to return to meet with the vet for the new prescription.

They said that since it was now 11/4 they would not be able to refill the prescription. I gave them the order number from my original order on 10/31 and they refused to help even though I submitted my order on time. The whole process was horrible and I will never purchase anything from them ever again because now I have to pay for an unexpected vet visit to get a refill which should have been honored in the first place.

I have been ordering through CPP for a couple of years now. The price is always the lowest and always have great service and fast delivery. I love CPP!

My order were always on time. I always order on line and if theres a problem on my order I get a phone call on a timely manner. The cheapest pharmacy for my dog's medication.

Very efficient and fast service. Cheapest prices of anywhere. Never had any problems with this company. Always calls my veterinarian when new prescription is needed for refill.

CPP has been a great, convenient, cost effective way to get my fur babies meds. The customer service, and turn around time is quick. Very happy. No complaints. 5*****

I have been using CA Pet Pharmacy for two years now for my now 5 year old Sheltie with a seizure disorder and drugs for her are very expensive at Vets or other pharmacies and I have found CA Pet Pharmacy to have the best pricing around and I am located in the Midwest.

If I had a chance to place an order for my dog's Metacam again, I would have never done it with California Pet pharmacy. Frankly, this was my worst purchasing experience ever! They shipped the prescribed large size of the medication that had a very limited expiration date, which means that a good portion of it will have to be discarded. Well, I've had 3 honest and friendly attempts to resolve the issue only to realize that all was in vain! I was told various contradictory and evasive tales, asked to email a photo prove of the expiration date printed on the bottle, and again there were more of conflicting and inconsistent statements... I felt as if I were at some street bazar trying very hard to appeal to an unethical and deceiving merchant... At the very end of my final phone conversation with a customer service representative, I was told-verbatim et litteratim- that they had "... a big box of Metacam that will expire soon and we need to get ride of it as soon as possible."
How do you like that, gentle readers? I personally didn't like it at all and still feel bad. Yet, I was told the truth at last, wasn't I?

I purchased RXs for my pup from the Vet and they were almost double the price that CPP offers. I also purchased RXs from another mail order pharmacy and they were also more expensive than CPP and delivery took forever. I would only use CPP and highly recommend them

They are very disorganized. I placed an order on May 28th and when I heard nothing by June 4th, I had to call them and the very nice but not well informed rep said they would look into it. Then we get a call with no message other than to call back. I do call back and get Irene and I am told they dont know why they called me. I asked if they got in touch with my vet and they didnt know. She said she would call me back "in about an hour or two". So I had my vet call them at this point to move it along since nothing was happening. Irene calls me back (within the two hours) and says its all set and being shipped out today. That was Monday June 4th. I said when will it get here now? She said I think Friday. I said since this was a huge hassle and confusion it really should be sent overnight. She said she would check with management. Then I had to prompt them on Tuesday June 5th because guess what... it wasn't mailed yet. A label was then created on Tuesday however the shipment was not sent overnight and now we are looking at a Saturday delivery which means it went out on Wednesday. Very disorganized and frankly they don't care or take ownership. There are plenty of pharmacies I can use and will do so in the future.

Rx faxed TO Cali Pet Meds from my veterinarian on a Saturday and the following Friday it is STILL not filled yet. I have called numerous times, return phone call requests were NEVER done, ridiculously long hold times for speaking to customer service, poor attitude from customer service when I tried to resolve the problem. No offer to expedite shipping secondary to the delay caused by their incompetence. Spoke with a "supervisor" Gina who was not only NOT sympathetic or apologetic but she refused to transfer me to ANY other manager or someone who might actually care about being professional and provide good customer service and problem resolution. Chewy is far superior in customer service but unfortunately they don't stock the medication that I need. But ANY other mail order pet pharmacy will be better than service that you may receive from Cali Pet Meds unless you get entirely lucky in the ordering process and by some miracle have a good outcome. Good luck. Hope this helps someone in the future.

Placed my first order with CPP recently, impressed with the fast turnaround and shipping. Will definitely order again when my pups finish their Bravecto!

The medication I need is the cheapest through them by a significant amount, shipping is the cheapest eapest also. Quick deliveries, efficient customer service. Never an issue.

In Oct., 2014, my horse contracted EPM. The required medication was life-saving and very expensive. Since CCP's prices were more reasonable, I ordered the first month's supply of 4 syringes for $755. The box arrived with only 2 syringes. As I was out of the country, I did not contact them until 2 weeks later. They have repeatedly used this as an excuse not to credit my account for half of the cost for the first month. They have also continued to say that the shipping weight of the box was 2 lbs, which it was, but which was correct for only for the 2 syringes received. They have disregarded all of my attempts to explain the discrepencies in shipping weight between 2 syringes and the 4 syringes that had been ordered and paid for. I have disputed this charge with Discover card, who also took no effort to investigate the shipping discrepencies, and sided with the company. Their customer service is very poor and I will not use them again. My next step is to write to the company CEO, though I have been unable thus far to find that name. If anyone has it or can suggest how to find it, please let me know. Linda C. Martin

Deceptive practices. Ordered Preventic 18" (PTIC18) collar. Product information on website features 2-pack photo. Regular price reflective of standard national pricing for 2-pack, sale price made it a good deal. Received one collar. No where on product description or invoice does it state "single", "1-pack", etc. Wrote customer service 3x and they refused to credit price difference of product received vs advertised. Said they considered the order filled, if I was unhappy I could return, at my expense, plus a 20% restocking fee. They noted if I was confused I should have called to clarify, that photo featured is a "default/stock" photo. Never again. Filing complaint with BBB and protesting with my cc.

Received phone call from California Pet Pharmacy less than a week after submitting my BBB complaint. After 3 attempts to resolve on my own, it's disappointing my issue had to escalate to a BBB filing in order to garner their serious attention. However, they ultimately credited my account in full for the amount in question and corrected the information on their website so others don't experience the same issue. Glad to put this conflict to rest.

I wrote an earlier review (I couldn't see how to update it) in which I suspected what they sent me was counterfeit. I was then unable to find them on the VIPPS pharmacy verification site so I advised that others stay away. I then reported them to the National Association of Boards of Pharmacy t(NABP). They provide a way to report suspect sites.

The NABP wrote back and let me know that CPP was verified by a new service run by the NABP called. Pharmacy. That means it is highly unlikely that what they sent me was counterfeit so I stand corrected.

If you Google ". Pharmacy" you will be brought to this new site where you can check out pharmacy sites. Apparently, the concept is that any site that has a ". Pharmacy" domain, is a verified site. Very cool concept.

I gave them a 5 star rating here to make up for the one star rating I gave them earlier. Their customer service was poor but that is not as big a deal as being suspected of handling counterfeits so I have to give them a break for now.

I placed an order for my dog's medicine. She has heart failure and the pain and suffering that she will experience without this medicine is more than she can bare. When I placed my order over the phone, I was given 2 options; Free shipping or Priority shipping. I paid for Priority shipping. They used First Class (Free) shipping and my dog will pay the price for this mistake.

Instead of apologizing for their unethical practice, I was given excuses as they tried to convince me that this was ok in their business. For some cases, this wouldn't have been a big deal. In this case, it's a huge deal and they acted as if they did nothing wrong. This company (specifically the "Customer Service Manager") feels no obligation to hold itself accountable for their mistakes. When a customer pays for Priority shipping, there is NO reason why they shouldn't get Priority shipping. Instead of finding a way to make it right, their only options for resolution would leave me, the consumer, paying for their mistake.

DO NOT BUY FROM THIS COMPANY!

I ordered a wormer for 5 dogs plus heart medication for my little yorkie. I ordered on the phone went over the whole order. I was told it would be a few day until it would be ready. I did not hear anything for a few weeks so I called again, I was told they were waiting for a total of the worming medication and they faxed it to the vets office. I called the vet and was told it was faxed back at least before. I called CP back I was told they did not get it and can not send it until they get verification from the vet. They faxed another request to the vet. A week later I still did not receive the meds. I decided to go the vet myself to see what was going on, I explained it to the vet what was going on. They then showed me copies of the paperwork that was faxed four times. I called back to the pharmacy and was told again they never got it back. I told the supervisor I was standing there when they refaxed the paper and saw it went thru.
As of today the last day of November I still have not seen a prescription. I was just told it should be here tomorrow. I sure hope so.

I got exactly what I wanted in less than a week! Thank you so much California Pet Pharmacy my biscuit is happy and healthy now.

Best prices around - always willing to help with your questions!
I have 4 fur babies and I rely on this site a lot! Thanks

Have ordered from them for years with no issues at all. They save me lots of money
Versus getting the medications from my local vet

I purchase syringes for my diabetic dog & get a savings over my vet's price. As he is quite expensive, every little bit helps!