California Pet Pharmacy

The prices are unbeatable, service untouchable and the delivery is the fastest. I have been using CPP for years and have never been let down

I placed an online order on Tuesday 9/25@1:30pm for 2 medications for my dog (Galliprant and Vetmedin). I received a call on Tuesday evening to call in because the Vetmedin was backordered. I called Wednesday morning, spoke to one of the representatives that asked me if I wanted to cancel the order for Vetmedin so Galliprant could ship right away. I told her to please cancel the Vetmedin since I needed Galliprant to be shipped ASAP. Today 9/28 I called to verify if it had shipped since I have not seen any emails from CPP stating it did. I was told that Galliprant has been on back order and they just received it and it will ship tonight. This means I will not receive the medicine until next week, but I'm running out of medicine by Sunday. I told them that since they didn't inform me of the back order for Galliprant at all, they needed to pay to get me the medicine overnight. They confirmed this was a screw up on their part, that they should have advised me of the back order, but still they would not ship it overnight. Now, I' left without any recourse because I will not be able to get the medicine I need for my dog before Tuesday of next week (vets do not carry that medicine, they need to order it). When I asked the supposedly supervisor Kayla (she refused to give me her last name) to put me with her supervisor, she said she would not do that. When I asked for the name of the owner of the company, she would not do that either. All that she continue to say is we apologize for the mistake, but we are not going to mail the medicine overnight. In other words, they don't care about their customers.

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE CROOKS!
In August I tried to find nystatin for an ameraucana that had a bad case of vent gleet. I googled nystatin and up popped California Pet Pharmacy. I filled out the online form and submitted it. A notice popped up saying that I needed a prescription from my vet so I just closed out the website. The next day I get an email from California Pet Pharmacy saying that they could not process my order because I didn't provide a prescription from my vet so they canceled my order and because they canceled my order they did not charge my credit card. Fast forward one month. I get my credit card bill and there is a charge from California Pet Pharmacy for $10.00. Well the nystatin cost more than that so I call the company to find out why they charged me the $10.00. The bubble head that answered the phone said that the charge was because I canceled my order. I said, no ma'am I didn't cancel the order, you did. You refused to sell the product to me. She says, yes that's right we had to cancel the order because you didn't provide us with the information on vet. She says that she can fix this if I provide the information. I asked what information and she says the information on your vet. I said, lady I don't have a vet, if I had a vet I wouldn't have needed to order from you. In essence this company has charged me a restocking fee for a product that they never took off the shelf. Needless to say I have now opened a dispute case with my credit card company. Beware of this company. What a shame you can't give zero stars. They don't deserve any.

Have used them for 5 years. Always on time and as promised. Will continue to use them and recommend them to friends and family.

You guys are the best. Your prices, your customer service, all the great products available! LOVE YOU!

They are wonderful! Lowest price. Our dog was supposed to die 2 years ago. They have kept our dog alive! They are wonderful to work with!

Great customer service and great products with good deals and fast service. Thank you! Highly recommended!

Good service and good prices! Prompt and easy shipping is very helpful and it is very helpful and convenient.

DO NOT EVER USE ***CALIFORNIA PET PHARMACY***!
They claimed I would have my Revolution in 3 to 7 days and now after 9 days they are giving me the run around and cannot even tell me when my meds will arrive for the boys.
This is terribly sad as my boys are scratching like crazy because they need their Revolution.
I want to cry as now they have my money for the meds and I cannot get any answers as to when it will arrive.
Miss Jessica Smith of customer service offered me a $3 credit for my trouble...$3! I mean seriously?! My order was $113!
I told her I would be spreading the word on how horrible their company is and how their customer service and their practice was misleading and just plain wrong. THEY TOLD ME THEY SCREWED UP and then later tried to make something up saying the med was on backorder.
They waited two extra days to process the order which was NOT according to what they say they do.
Once the rx is approved (which it was on the 6th and my money taken as well...) then it has to go through some process she couldn't even explain to me for 24 to 72 hours... then they send it USPS 3 to 7 days... I should have had it by now and I do not.
I explained I would be calling the Better Business Bureau on them and would be spreading the word on their sad and unprofessional approach to business.
PLEASE SHARE, DO NOT USE CALIFORNIA PET PHARMACY!

This site is great! Easy to use and very affordable prices! Will be coming back for more meds in the future!

Orders are fast, customer service is above what I expected, easy to order and very cheap. Will never go anywhere else.

I have had nothing but good experiences dealing with CPP. My orders are always delivered promptly and correctly.

I have purchased all my dogs meds from cpc in the last 2 years and love them. Never going back. Fantastic service!

I love this pharmacy great service and affordable prices on meds for our beloved pets. You will be satisfied.

Great pricing and quick turnaround! I've been a customer for several years. The prices can't be beat. Never had any problems.

Best customer care and prices. Received a call to let me know that one of my medications was back ordered

Great prices and fast shipping! Just wish I could create an account for easier ordering.
Never have had any issues!

I have bought all my dog's medication here for about 3.5 years and will continue to do so because they've got the best prices. Always pleased.

CPP is the best pet pharmacy I have used. They are so nice when you call and can do everything online.

Great, easy to navigate web site, excellent selection, reasonable prices and quick delivery. Products i could not find elsewhere.

California Pet Pharmacy has great service and fast shipping! Love doing business with them. Highly recommend.

Orders are processed so quickly and received within a couple of days. California pet pharmacy never disappoints

Reasonable friendly and reliable. My dog takes seven meds so I shop around. Anything they have is the best price.

I just love ordering from this site, they always have the cheapest prices around! Also shipping is very fast!