• California Pet Pharmacy

California Pet Pharmacy

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Overview

California Pet Pharmacy has a rating of 3.6 stars from 347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with California Pet Pharmacy most frequently mention customer service, great prices, and fast delivery. California Pet Pharmacy ranks 107th among Pet Meds sites.

  • Value
    11
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
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How would you rate California Pet Pharmacy?
Top Positive Review

“GLAD WE FOUND CPP”

Jean b.
7/31/19

We rescued a special needs Golden Retriever and we knew he was going to be expensive. After years of paying higher prices, we stumbled upon CPP and we are thrilled! They not only have saved us money on the monthly pills our dog requires, they also have excellent customer service and quick shipping.

Top Critical Review

“Untrustworthy and irresponsible business!”

MX g.
10/16/24

Don't trust this business. They tried to get my credit card info again after they accepted my order, annoyed me by continuing calling to sell me $15 shipping insurance which should be their responsibility, pretended didn't see my email when i never received my order for my cats coughing after I called them back per their request for address updating and paid additional shipping adjustment, only replied after I emailed them on the 12 th business day after their shipping but never received the order and requested ME to call them back again using the excuse that my phone number was not right while they could have just communicated with my via email on alternative solution as I suggested in emails. They again stopped emailing me back on my full refund request now. The order charged me $1092. And I don't even trust their medicine for my pets! Will mail an official complaint with all the emails records ready on my hand asap to the Adelaide Justice-consumer right and public their wrongdoings and fakeness on all consumer right protection websites that I knew and ever used! Not only for the money but for the JUSTICE

Reviews (347)

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customer service (107)
Thumbnail of user lily1994317
California
0 reviews
0 helpful votes
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October 16th, 2024

Don't trust this business. They tried to get my credit card info again after they accepted my order, annoyed me by continuing calling to sell me $15 shipping insurance which should be their responsibility, pretended didn't see my email when i never received my order for my cats coughing after I called them back per their request for address updating and paid additional shipping adjustment, only replied after I emailed them on the 12 th business day after their shipping but never received the order and requested ME to call them back again using the excuse that my phone number was not right while they could have just communicated with my via email on alternative solution as I suggested in emails. They again stopped emailing me back on my full refund request now. The order charged me $1092. And I don't even trust their medicine for my pets! Will mail an official complaint with all the emails records ready on my hand asap to the Adelaide Justice-consumer right and public their wrongdoings and fakeness on all consumer right protection websites that I knew and ever used! Not only for the money but for the JUSTICE

Tip for consumers:
Don’t trust this CPP and I don’t even you apply any medicine you receive from them on your beloved pets

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Thumbnail of user jeanb276
Arizona
1 review
0 helpful votes
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July 31st, 2019

We rescued a special needs Golden Retriever and we knew he was going to be expensive. After years of paying higher prices, we stumbled upon CPP and we are thrilled! They not only have saved us money on the monthly pills our dog requires, they also have excellent customer service and quick shipping.

Thumbnail of user billj74
Georgia
1 review
1 helpful vote
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May 27th, 2016

If i could give 0 stars I would-order not shipped and its been 2 weeks since order placed. Customer Service is pathetic- more interested in covering own butt than actually helping customer. Avoid at all costs!

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Thumbnail of user sldrg
Virginia
1 review
1 helpful vote
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August 2nd, 2017

I haven been going with California pet pharmacy now for three years. I get both my dogs heart work and flea and tic from them. It's so easy when you already have a RX refill number you just put it in pay and they do the rest. Fast shipping, can't beat it.

Thumbnail of user monicaw74
Kansas
1 review
0 helpful votes
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July 14th, 2018

Awesome company, awesome customer service, prices can not be beat, product shipped immediately and often shows up in 1-2 days. Free shipping for orders over $100 - I would not buy meds anywhere else...

Thumbnail of user claireb78
California
1 review
2 helpful votes
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May 16th, 2017

Incompetent. Let orders necessary for my dogs health slip through the cracks one too many times. Long holds on the phone. Have never gotten the website together so you can order on line. Good prices but awful service.

Thumbnail of user dorothyc40
New Mexico
2 reviews
0 helpful votes
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August 30th, 2017

I have been using COP for a couple of years now. Very satisfied with them. The prices cannot be beat. Excellent customer service and quick delivery turn around time. Give them a try, you will not be disappointed.

Thumbnail of user mikee72
Florida
1 review
0 helpful votes
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March 14th, 2017

Recently one of my dogs heart medications became very difficult to find locally. After looking all day for somewhere nearby that has the medication my vet recommended california pet pharmacy. I'll admit I was skeptical considering how cheap they were compared to other pharmacies but they were able to get me the medications I needed when others had failed! Shipping was fast as well!

Thumbnail of user jos2748
Indiana
1 review
4 helpful votes
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February 11th, 2014

I ordered a vial of medicine (monthly) which costs me $172.50.
It arrived today cracked and frozen.
They will not replace it. Rude insult.
The best they will do is charge me an additional $86.25 for a new vial ( plus $35 overnight shipping)
Well, NEVER pay them any money or give them any business because you might have to throw your money away in the end.

Thumbnail of user cheriet3
California
1 review
3 helpful votes
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February 25th, 2016

Maybe something has changed, but I am very happy with California Pet Pharmacy.
The customer service was Excellent! They checked the expiration dates at my request and shipped same day. I received my order in just two days, everything was right including the price. Thank you!

Thumbnail of user alisaf3
Michigan
1 review
0 helpful votes
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August 1st, 2017

I absolutely love using California pet pharmacy. I've been using them for over a year and have never had an issue with my order. The best part is that I can get my dog's medication for 50% less than what my vet used to charge me!

Thumbnail of user wendyh109
Massachusetts
1 review
0 helpful votes
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August 9th, 2017

I've been using California Pet Pharmacy for the past year at least and have found them to be super speedy and reliable delivering what is ordered. They work with my vet to receive the appropriate refills whenever needed. I don't even look elsewhere anymore as I know I am getting the best product and the lowest price.

Thumbnail of user susanb299
Arkansas
1 review
0 helpful votes
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July 31st, 2017

I've ordered from California Pet Pharmacy for some time now, and have been very satisfied. Their prices beat those at my vet's office and any other online pet pharmacy, and my order always arrives in a few days. I only wish they would implement an order history page so that I can access my previous orders.

Thumbnail of user bobh174
Michigan
1 review
0 helpful votes
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August 20th, 2017

I have over 3 years experience purchasing my pet meds from California Pet Pharmacy. Their prices are fair and delivery prompt. I've been extremely satisfied with their pricing and service. Bob Harris, Waterford, MI

Thumbnail of user tracieg10
North Carolina
1 review
0 helpful votes
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July 23rd, 2018

Love doing business with California Pet Pharmacy. They have always been so great to pick up the phone to call me if there is a problem with my order or if I could get a better deal with them by purchasing more product for another one of my dogs. Great prices also.

Thumbnail of user michellem314
Virginia
1 review
0 helpful votes
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August 16th, 2017

I love this site. I have been using California Pet Pharmacy for a few years now. Their prices are better than all of their competitors. I have 4 dogs so they make it easy to take care of my babies without going broke! I would highly recommend them!

Thumbnail of user joani51
Florida
1 review
0 helpful votes
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December 4th, 2017
• Updated review

Since my previous review I reordered a drug my dog will be on for life, and was unaware till a few hours later that the price had increased significantly. I called to ask them to honor previous price or stop shipment. I was told too late as order was in process. They would not issue a partial refund, nor would they match a much lower price I found on another site. Of course I could not return as it was a prescription drug! Lesson learned: always check prices, even of a company you have done business with them for years.

Great prices!
August 15th, 2017
• Previous review

I have four dogs, and all are on prescription meds. I have ordered fro CPP for many years. My vet now knows to write me a script, or CPP calls them directly for approval. Best service.

Thumbnail of user johng560
California
1 review
0 helpful votes
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December 14th, 2017

Great online service that has prices that are much better than what I would pay at my Vet. They are close to me in Hayward too so everything comes very quickly. Still waiting on that my account function though.

Thumbnail of user ayseo3
Maine
1 review
3 helpful votes
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March 29th, 2022
• Updated review

Now I am being threatened to withdraw my review or they will withhold customer service from me.
Nowhere in my review did I say I was charged $50 for shipping, not they made the ridiculous remark that if I wanted the discount (that I missed on my first order) added, they would then combine my orders and charge me $50.
Which makes ZERO sense.
I have included the email they send me, yes it is real, though even I personally find it hard to believe.

Service
Shipping
Zero stars if it was an option
March 26th, 2022
• Previous review

I was so excited when I found this source for DMSO. I ordered a gallon of DMSO for over a hundred dollars. I did not see that there was an additional discount available, so I placed a second order with the discount, figuring what a deal. Emailed them asking whether they could applied to my first order as well since I had simply overlooked the discount. Got the strangest call back telling me they could apply the discount to my first order but had to put my orders together and charge me $50 for shipping. I was puzzled, their website clearly stated free shipping for orders over $100. She acted like I was trying to be sneaky and avid shipping, very bizarre.
I just said cancel one order, since I was irritated by their illogical statements.
Then, item arrived and for whatever reason, it was jammed in my mailbox. I took it out and it was frozen. I put it my pantry to defrost, when it did, I noticed the leak and the gash on the side of the bottle. I emailed California pet pharmacy with pictures and it wasn't enough, they wanted the package it came in. Which I had thrown out.
Long story long, now I got a letter from the post office asking me for the same. Basically California pharmacy wants me to take it out with USPS.
I am out of $100, and they are out a very good customer. The end

Tip for consumers:
Terrible customer service

Service
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Thumbnail of user kazuem1
New York
1 review
0 helpful votes
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July 28th, 2017

Their price is much cheaper than any other competitors. Usually your orders come in right away. I never had any issues during my few years, as their customer.
I recommend anyone who is looking for a better deal.

Thumbnail of user erasmos
California
1 review
4 helpful votes
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February 20th, 2017

Made my very first order with CPP last week and my dogs very important heart medication just arrived, which was great since there has been a shortage everywhere else! It was quick and easy, just provided my vet information and they took care of getting it approved and sent out the very same day. I will definitely be ordering from CPP again!

Thumbnail of user marcd78
Florida
1 review
0 helpful votes
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June 15th, 2018

I've been relying upon California Pet Pharmacy for many years for all of my Great Danes prescription medications. I call during west coast business hours and am always promptly greeted with smile and often recognition of my name. If I call during the morning hours & they have the product I want in stock, which is almost always, they ship the same day. I receive notification emails of placing my order & when product ships.

Great service & excellent folks. Highly recommend!
Marc

Thumbnail of user janices3
California
1 review
2 helpful votes
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April 30th, 2012

Great place to buy pet meds. I have been using them for the last 2 years for my 5 dogs. My mobile vet pretty much refers all his clients to them. Living in Florida with fleas can be expensive and I am glad to use California Pet Pharmacy.
-- Janice

Thumbnail of user saras27
New York
1 review
1 helpful vote
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May 2nd, 2013

I have had nothing but positive experiences with this company. Their prices are very competitive, which is primarily why I continue to order from them, but also their customer service has always been friendly and accommodating. I've had items shipped overnight and I have also used standard delivery, which took 5-7 days, as indicated. I recommend this website.

Thumbnail of user michaelg401
Colorado
2 reviews
1 helpful vote
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November 30th, 2017

I really liked this company and would have used them forever. However, there wasn't an account setting. Each and every time I would have to look up my vets info and copy and paste the street address, the city, the state, zip code, phone number, fax number, vets name... The account page has said "coming soon" for months. If they ever got that page up and running I would come back if I was looking for a new pharmacy.

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California Pet Pharmacy- Savings on Pet Meds, Frontline, Advantage FREE Shipping on order over $100

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