• California Pet Pharmacy

California Pet Pharmacy

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Overview

California Pet Pharmacy has a rating of 3.6 stars from 347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with California Pet Pharmacy most frequently mention customer service, great prices, and fast delivery. California Pet Pharmacy ranks 107th among Pet Meds sites.

  • Value
    11
  • Quality
    7
Positive reviews (last 12 months): 0%
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How would you rate California Pet Pharmacy?
Top Positive Review

“GLAD WE FOUND CPP”

Jean b.
7/31/19

We rescued a special needs Golden Retriever and we knew he was going to be expensive. After years of paying higher prices, we stumbled upon CPP and we are thrilled! They not only have saved us money on the monthly pills our dog requires, they also have excellent customer service and quick shipping.

Top Critical Review

“Untrustworthy and irresponsible business!”

MX g.
10/16/24

Don't trust this business. They tried to get my credit card info again after they accepted my order, annoyed me by continuing calling to sell me $15 shipping insurance which should be their responsibility, pretended didn't see my email when i never received my order for my cats coughing after I called them back per their request for address updating and paid additional shipping adjustment, only replied after I emailed them on the 12 th business day after their shipping but never received the order and requested ME to call them back again using the excuse that my phone number was not right while they could have just communicated with my via email on alternative solution as I suggested in emails. They again stopped emailing me back on my full refund request now. The order charged me $1092. And I don't even trust their medicine for my pets! Will mail an official complaint with all the emails records ready on my hand asap to the Adelaide Justice-consumer right and public their wrongdoings and fakeness on all consumer right protection websites that I knew and ever used! Not only for the money but for the JUSTICE

Reviews (347)

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customer service (107)
Thumbnail of user jayc419
California
1 review
0 helpful votes
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July 24th, 2020

They charged me $10.00 because the prescription I had was from a doctor, not a veterinarian. Said their terms and agreements allow for this. I complained and they insisted on charging me. Now I have to file a credit card dispute.

Thumbnail of user katsm
Oregon
1 review
4 helpful votes
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May 3rd, 2012

I ordered a critical prescription for my cat with cancer. I was told it would ship the same day. A week later when it hadn't arrived, I called them and they didn't even have it in stock; it was on back-order and no one even bothered to call me. Not only that, they quoted me one price and charged another on my credit card. This IS the truth. I would definately go anywhere else!

Thumbnail of user vivianw30
Nevada
1 review
0 helpful votes
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August 9th, 2017

I have a 13 year old pug with chronic allergies. I have been using them to purchase all the Mess I always need. Very simple and quick. They get the approval from the vet (which is in Las Vegas) and it arrives always on time. I have never had an issue. They have a great customer service too and good prices (I paid 50%less on their website, comparing it with the doctors offce)

Thumbnail of user jennifern66
Alabama
2 reviews
0 helpful votes
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September 13th, 2017

This is the most affordable place I've found for veterinary needs. I've been buying my dog's Sentinel there for about 2 years. Great prices and fast delivery and great comparative information about their products.

Thumbnail of user allisonr39
Wisconsin
1 review
0 helpful votes
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June 24th, 2018

This is the only place I can get 10 mg omeprazole for my dog. Also, customer service is always very friendly and helpful. My orders always arrive quickly after being placed (and I live in the midwest!)

Thumbnail of user carolm232
Carol M.
South Carolina
1 review
0 helpful votes
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September 1st, 2017

I try to order most of my pet meds from California Pet Pharmacy now. They save me so much money. Process is very easy and they are very nice and helpful. Helps a senior citizen be able to afford to take care of a pet.

Thumbnail of user karenm187
Kansas
1 review
2 helpful votes
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February 18th, 2016

Ordered Droncit for stray cats. Web site showed a bottle of 50 pills. Said 23 mg per pill. Called to ask why I only got one pill and was told it clearly stated 1 pill on site. When I told her what it said I was told that I was the only person to ever not understand that. Didn't offer to send the right amount with free shipping or offer a discount. Just acted like I was stupid.

Thumbnail of user kassems
Florida
3 reviews
1 helpful vote
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February 23rd, 2021

Do not ever purchase anything from this site!
I have been ordering from this site for years and have always ordered the same thing and used the $100 to get free shipping. Now they want to charge you $10 because it evidently reached a ghostly weight that they now have to charge you. It defeats the purpose of ordering for free shipment.

Tip for consumers:
Use someone else like Chewy or even amazon. Do not ever purchase a product from this vendor

Products used:
Pet toothpaste

Service
Value
Thumbnail of user kimm375
Florida
2 reviews
0 helpful votes
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August 12th, 2017

We have used California Pet Pharmacy for about 4 years and have never had a problem. Orders are sent promptly and whenever we have had to contact them with a question, their customer service staff is always friendly and professional. AND, they follow through with their promises.

Thumbnail of user maryt101
Virginia
1 review
1 helpful vote
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December 1st, 2015

I ordered the popular antibiotic Baytril from this company because of the great price. I asked for the flavored tabs like I do at my regular pharmacy every time. After almost ten days, I was told that I would have to take the regular tabs, which are more expensive at this pharmacy, but the same price at others. I said okay, and several days later got a call that they were out of stock. Then another call saying they had only one bottle, not the two that I ordered. It finally arrived nearly three weeks after I sent my order, and since the single bottle was under $100, they charged $8 extra in shipping.

Don't use this pet pharmacy!

Thumbnail of user same173
Connecticut
1 review
1 helpful vote
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January 31st, 2017

I've ordered several meds over the past couple of years with no problems; good delivery time, etc. I've been waiting for 2 weeks for my latest order, only to be told when I called CPP that the item is backordered. Has been unavailable all this time and they never bothered to email me so I could try to get it elsewhere. I see from other reviews that this behavior is not unusual.

The last email I got from the CPP was thanked for the order and included a link to check the status of the shipment. The status still says they are waiting on the vet's approval, although, when I called CPP a week ago, I was told the approval had been obtained from the vet and the order would probably ship "tomorrow'. That was a week ago. When it was apparently not in stock all the time.

Thumbnail of user patriciap296
Tennessee
2 reviews
0 helpful votes
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July 4th, 2018

We had 2 dogs on Deramaxx, one was 80 lbs the other 30 lbs. Both dogs needed the Deramaxx daily, and for those who use this medication, know it is expensive. I checked all the online sites, but no one really came close to California Pet Pharmacy price. They are easy to work with and the medication was always shipped fast. We highly recommend California Pet Pharmacy to all pet owners.

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Quality
Thumbnail of user nitap1
Wisconsin
1 review
1 helpful vote
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August 2nd, 2017

Great company with the best prices and fastest shipping. Their customer service is top notch and very helpful. I've used them for the past five years and would highly recommend them to anyone for their animals.

Thumbnail of user jefft141
Florida
1 review
0 helpful votes
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May 15th, 2018

We have been using CPP for the last year for our dogs heart medication. They always get the prescription out very quickly and arrives quicker than expected. We have had no issues and highly recommend CPP.

Thumbnail of user cynthiap9
Washington
1 review
4 helpful votes
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January 16th, 2014

I ordered Frontline Plus for my two dogs. I ordered a 6 month supply of each. The frontline did not work at all so i called to return or exchange them for a product that will work. They will not do an exchange or a refund because i used one of the 6 vials. They hide their horrible return policy in an inconspicuous place making darn sure nobody ever sees it (which is illegal - if you have a return policy that differs from the standard you are required to post your policy in a CONSPICUOUS place ensuring that the consumer will see the policy before purchasing the product) They are very rude, you cannot call and talk to anyone, you have to leave a message and wait for days for a return call. If I could give zero stars I would. I have nothing good to say about this company.

Thumbnail of user jeanetteu1
Washington
1 review
0 helpful votes
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February 24th, 2017

California pet pharmacy has been the best! My dog sky has a serious heart condition and needs to be on his medication! I was having trouble finding them because my vet was selling them to me way to expensive. I found California pet pharmacy and they have great affordable prices for someone on a budget like myself. I told them my situation and how I need sky's medication asap and if they could do their best to get them to me as soon as possible and how I was running out of time. They were able to get my medication shipped out to me the next day! Definitely sticking with them!

Thumbnail of user giselac5
New York
1 review
0 helpful votes
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May 31st, 2018

They are by far the best online pet pharmacy available. They make everything painless, they have a great selection, great prices and contact the vet directly - THE SAME DAY! Shipping is fast. I have absolutely NO complaints and recommend them to anyone who has pets that needs prescriptions.

Thumbnail of user marief53
Florida
1 review
0 helpful votes
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August 2nd, 2017

I have not had any problems ordering mu Zoe's medications from here. Price is a lot more reasonable than at the vet. Shipping time is pretty quick. Lovely to talk to on the phone. I do wish that the My Account page was working so that I didn't have to reenter my info each time.

Thumbnail of user rosek45
California
3 reviews
0 helpful votes
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September 18th, 2017

You can trust your pets meds will get to you door in a timely manner. I love CPP. Great prices. My dog is diabetic and requires insulin 2x daily. Vet was charging so much. Then I found CPP, staff is friendly, helpful and informative. I order, gets to my door quick and packaged wonderfully. Trust!

Thumbnail of user donnad113
Washington
1 review
0 helpful votes
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August 15th, 2017

My canine family members heart meds are always expensive but CPP had the best prices for our needs and their customer service was top notch for us. I could only order the meds when I had enough money and sometimes that meant my boy may have to go without for a few days but CPP cared about our situation and more than once they filled and shipped our order same day so we wouldn't have to go without. I will always be thankful for that.

Thumbnail of user berrylh
Kansas
1 review
0 helpful votes
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August 19th, 2017

Best decision ever to use California Pet Pharmacy for Ginger's prescriptions. The prescriptions arrive very quickly, the prices are super competitive (the best!) and customer service is above average.

Thumbnail of user jillm293
North Carolina
1 review
1 helpful vote
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January 18th, 2020

I used California Pet Pharmacy for several years. My dog's medicine was $30 more per month from my Vet and I was so thankful to find them. My pup had Cushing's Disease and his medicine was expensive. I appreciate the low cost Pharmacy I found in CPP! :)

Thumbnail of user marks522
Florida
1 review
0 helpful votes
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August 18th, 2017

I highly recommend California Pet Pharmacy, since changing from 1 800 Pet Meds to CPP I have saved at least $50.00 per month for the past 2 years on my dogs Addison Disease meds. Fast and easy service

Thumbnail of user joser118
New Jersey
1 review
0 helpful votes
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June 7th, 2017

Great price, fast delivery and easy to use website. These are the reasons why I love California Pet Pharmacy. My vet sent me to their website because I have 2 dogs and 3 cats. I will continue to shop with California Pet Pharmacy.

Thumbnail of user robyns65
Florida
1 review
0 helpful votes
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June 12th, 2018

We had a hard time finding Vetmeden for our dog until I found CPP. The prices are the cheapest, the customer service is terrific and the shipping is very fast. I would highly recommend using them for your pets needs.

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California Pet Pharmacy- Savings on Pet Meds, Frontline, Advantage FREE Shipping on order over $100

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