• California Pet Pharmacy

California Pet Pharmacy

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Overview

California Pet Pharmacy has a rating of 3.6 stars from 347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with California Pet Pharmacy most frequently mention customer service, great prices, and fast delivery. California Pet Pharmacy ranks 107th among Pet Meds sites.

  • Value
    11
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
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Neutral
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How would you rate California Pet Pharmacy?
Top Positive Review

“GLAD WE FOUND CPP”

Jean b.
7/31/19

We rescued a special needs Golden Retriever and we knew he was going to be expensive. After years of paying higher prices, we stumbled upon CPP and we are thrilled! They not only have saved us money on the monthly pills our dog requires, they also have excellent customer service and quick shipping.

Top Critical Review

“Untrustworthy and irresponsible business!”

MX g.
10/16/24

Don't trust this business. They tried to get my credit card info again after they accepted my order, annoyed me by continuing calling to sell me $15 shipping insurance which should be their responsibility, pretended didn't see my email when i never received my order for my cats coughing after I called them back per their request for address updating and paid additional shipping adjustment, only replied after I emailed them on the 12 th business day after their shipping but never received the order and requested ME to call them back again using the excuse that my phone number was not right while they could have just communicated with my via email on alternative solution as I suggested in emails. They again stopped emailing me back on my full refund request now. The order charged me $1092. And I don't even trust their medicine for my pets! Will mail an official complaint with all the emails records ready on my hand asap to the Adelaide Justice-consumer right and public their wrongdoings and fakeness on all consumer right protection websites that I knew and ever used! Not only for the money but for the JUSTICE

Reviews (347)

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customer service (107)
Thumbnail of user vickiew16
Florida
1 review
3 helpful votes
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August 20th, 2016

I recently placed an order with California Pet Pharmacy. Actually it was 8 days ago. I still have not received the meds and I explained to the girl who took my order that my dog had to have her heart meds refilled and delivered within 6 days. She suggested that I pay for expedited shipping and I did. Still no meds! It's the weekend and I have to go to an emergency vet and pay big bucks. NEVER WILL I ORDER FROM HERE AGAIN!

Thumbnail of user karenp167
New Jersey
1 review
0 helpful votes
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August 4th, 2017

I have filled my dog's prescription with CPP for years and never had a problem, and they contacted my vet to get approval. Quick delivery and best price.

Thumbnail of user danielm309
South Carolina
1 review
0 helpful votes
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February 27th, 2017

I used to always forget to get my dogs medicine every month, and would have to pay extra from the vet. But now California Pets sends it every month right on time without me having to worry about it!

Thumbnail of user billw462
North Carolina
1 review
1 helpful vote
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September 20th, 2019

I am writing from Hickory, North Carolina. That's at the Foothills of the Blue Ridge Mountains, North of Charlotte, home of The Panthers, NFL. The last time I was in California was in 1969 at the Marine Corp Recruit Depot in San Diego.
I have to say CPP gets our Miniature Schnauzers (4) their meds in less than a week. To me that's very important. CPP gets the meds here quicker that the company up north on the east coast. I don't give out 5 stars very often, so you know I think very highly of CPP.
Thanks CPP,
Bill W.

Thumbnail of user loup25
Ohio
1 review
0 helpful votes
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August 12th, 2017

I have ordered several time from CPP. Always have gotten quick service & low prices. Gonna order from them again, once I get a prescription script from my vet. Thanks guys... You're a good company.

Thumbnail of user bridgetl11
Wisconsin
1 review
0 helpful votes
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August 10th, 2017

I have been using this company for awhile now. The prices are hard to beat and the auto-ship feature is my favorite. The meds arrive on time, every time with auto-ship.

Thumbnail of user kathyl99
Illinois
1 review
0 helpful votes
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August 14th, 2017

Great customer service, fast and affordable! When my dog was diagnosed with Cushings Disease, California Pet Pharmacy saved me as his medication cost most than twice as much at the vet!

Thumbnail of user terrig23
Washington
1 review
4 helpful votes
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June 8th, 2016

I paid for 24 Hartgard Chewables (4 boxes of 6) and received only 20 Hartgard Chewables:
(2 boxes of 6, and 2 boxes that had been previously opened and hand annotated as '4' with 4 each).
I sent photos of the boxes, description of the issue, original order, and customer service is behaving as though I am a scam artist - because I am asking for the addition of the additional four (4) chewables.
Quality Control, Customer Service, and Resolution are sorely lacking.

Thumbnail of user ethanh20
Illinois
1 review
3 helpful votes
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January 16th, 2013

First, let me say that their prices seem more than fair. That is the only positive thing I will say. I placed an order and after 6 days of waiting I decided to go look at my order on their site to see what was going on. I had not heard anything from them since placing the order so I was under the assumption that all was good. Go to the site, order cancelled. When I contacted them about it all they told me to do was refer to the first email they had sent me saying ~thanks for ordering blah blah blah, processing your order now blah blah~ so I emailed them back saying that they didn't answer my question at all by referring me to the first worthless email. After that, they decided to actually give me some real info in saying that they do no ship to my state. The only advice they had for me was to change my shipping address to a state that they ship to. Are you kidding me with this crap? So not only did my order get cancelled, but they didn't even inform me about it so I was left sitting there waiting for nothing. Customer service is a joke. Do no recommend.

Thumbnail of user kennethv15
Texas
2 reviews
1 helpful vote
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August 4th, 2017

My 12 year old Anatolian has Cushings Disease. So getting her the meds she needs as soon as possible and at the lowest price possible is very important. CPP has never let me down.

Thumbnail of user kellyf70
Oregon
1 review
0 helpful votes
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August 13th, 2017

Our allergic dog requires Atopica. When I found Cal Pet Pharmacy several years ago I couldn't believe how much more economical they are than my previous source. Their service is very responsive, too.

Thumbnail of user barbarau13
New York
1 review
0 helpful votes
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August 29th, 2017

I have been ordering Prascend for my friend Katrina's horse Dixie going on three years. The perscription medicine is mailed every 3 mos right on time.

Thumbnail of user laurab477
California
1 review
0 helpful votes
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May 31st, 2018

Love their efficient service and the prices are so much better than the Veteranary office. I've been ordering medications for my dachsund's heart issues for about a year.

Thumbnail of user kellym423
Michigan
1 review
1 helpful vote
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July 27th, 2018

Medications are always in stock at great prices and quick shipping! I live all the way in Michigan and they get here so quick. Great customer service as well!

Thumbnail of user dianem20
Wisconsin
1 review
1 helpful vote
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January 7th, 2014

I ordered pet wipes for my bull dog. I recived them very fast. The prices were unbelivable. Very resonable. I paid 25.00 at my vet for these and paid 8.00 from calif pet pharm. Love this comapny. Will order from them again. Diane

Thumbnail of user madisons39
Indiana
1 review
0 helpful votes
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August 18th, 2017

Their customer service is amazing and helpful and their delivery time is second to none! I love the prices there and I have been ordering through them for over a year now.

Thumbnail of user sandrac124
California
1 review
0 helpful votes
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July 31st, 2017

I have ordered from them for about a year. Great, reliable company to work with. I would recommend them to any one that needs to get quality meds. For their pets.

Thumbnail of user carrieo17
Colorado
1 review
1 helpful vote
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June 2nd, 2018

Orders are processed quickly and mailed. They contact the vet if they need anything from them. When I have had to contact customer service they have been very helpful and friendly.

Thumbnail of user wanday1
California
1 review
8 helpful votes
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February 26th, 2014

I had purchased from California Pet Pharmacy in the past. A few months back, I purchased Trifexis for my dog. She had taken it for over a year. Last month I gave her her monthly dosage. Within hours, her behavior changed. She became lethargic, hiding under the bed, and stumbling as she tried to walk. She also vomited several times. I called CPP to get help, file a complaint and to try and get a refund. Also, when the Trifexis arrived in the mail, it was not in the original packaging. It was in a prescription pill bottle. They told me to call Elanco (the maker of Trifexis) and would not issue a refund. They told me that they could not help me. Great customer service, huh? Even Elanco couldn't help me because the Trfiexis didn't come in the original packaging. It took a couple of days for my dog to become herself again. I took her to the vet as well for bloodwork and a urinalysis. I will never buy from CPP again.

Thumbnail of user janicec60
New Jersey
1 review
0 helpful votes
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August 2nd, 2017

I have ordered from many online pet med suppliers. I have found California Pet Pharmacy to be the best by far. It is easy to order, their prices are the best and they have fast shipping!

Thumbnail of user sandib13
Florida
1 review
0 helpful votes
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August 5th, 2017

I use California Pet Pharmacy for my dogs and my horses. Their customer service is excellent and if I have questions they always have the answers. I love this company.

Thumbnail of user nealg16
California
1 review
0 helpful votes
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March 7th, 2017

They misrepresent the over the counter products. They would not exchange for the requested item. They charged 20% and returned shipping. The company is a rip off, think twice.

Thumbnail of user kirkp13
Georgia
1 review
0 helpful votes
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August 27th, 2017

I've used them for many years.
Good prices, fast shipping and good customer service. Both my dogs need meds and I always get them from them at competitive prices.

Thumbnail of user mickeym34
Illinois
1 review
0 helpful votes
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August 25th, 2017

CPP has consistently been great with fulfilling Rx for my dog and delivering on-time. Quick communication with my vet has been very helpful, too. Thank you!

Thumbnail of user phyllisw14
New York
1 review
0 helpful votes
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March 1st, 2017

CPP has always come through for my dog's prescriptions with great prices, immediate communication with my vet, and fast delivery. Thanks CA Pet Pharmacy!

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California Pet Pharmacy- Savings on Pet Meds, Frontline, Advantage FREE Shipping on order over $100

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