• Calmerry

Calmerry

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Overview

Calmerry.com has a rating of 3.3 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Calmerry.com most frequently mention online therapy, mental health, and video sessions. Calmerry.com ranks 2nd among Therapist sites.

Positive reviews (last 12 months): 50%
Positive
1
Neutral
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Negative
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How would you rate Calmerry?
Top Positive Review

“Great experience”

Gilda N.
4/24/24

"Using Calmerry has been a positive experience overall) I really appreciate the super-fast assistance I got from the support team - it made me feel that my personal time is valued. I'm very satisfied with their matching (although I wish I could choose the therapist myself, too) because I needed someone informed and affirming and had a previous awkward experience where it was hard for me to find the one I vibe with. Here, I was matched with the therapist Alicia, and she's super-friendly and has a really positive and supportive approach that resonates with me. Thank you!"

Top Critical Review

“Unreliable and poor customer service”

Danielle A.
11/19/21

I subscribed to this service on Monday. The first appointment available with my assigned therapist was on Friday. I had done a web search on the therapist once she was assigned to read her reviews, and her online reviews state she does not show up for appointments. She has a 1 star rating online. For our Friday appointment, she cancelled two hours before the appointment. I contacted customer service to have a new therapist assigned and to request my subscription be extended by one week, since I had waited one week for my appointment. The CS rep said they would extend my subscription three days (so, the weekend, which is not business days). I declined and cancelled my service. This service is too expensive to pay for their unreliable employees to cancel last minute. Very unacceptable for the therapist and the company.

Reviews (124)

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Thumbnail of user terrys2671
Pennsylvania
1 review
0 helpful votes
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November 11th, 2024

My son was a client of Calmerry. The therapist he was seeing informed him she was to be hospitalized. During the next month of services, she was difficult to reach. But when he finally reached with her, he met with her for 30 minutes. We paid for the entire month. The next month he reached out to her to set up another session. Although he reached out to her number of times she never got back to him. Since he was unable to reach her, we canceled our account. We contacted Calmerry and explained what happened and asked for a refund for at least one of the months. They gave us the royal runaround. Told us that their billing manager would get in touch with us as soon as possible. Did not hear from them for a week. Continued to contact and explain the situation. After over 18 emails most of us with requests to contact me I was told they could not find my emails in their system. I sent them a list of all of the emails. I was then given the option of having a month and a half of therapy with a new therapist at no charge. What ridiculous solution! Three hour long sessions with someone you have no rapport with is not an answer to accompany who doesn't provide services, and then refuses to accept that they did not contact you to let you know services were unavailable. The therapist are fine, the support system is the worst I've ever dealt with

Products used:
Online therapy

Thumbnail of user davids8992
Colorado
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I had a very bad experience with my therapist, telling me i had to take control of my life and divorce my husband without ever talking to him! I feel he should have been helping me with my personal problem and have an open mind about our relationship instead of going to such a major conclusion to completely destroy our marriage!

Products used:
online help

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Thumbnail of user cheriw51
Cheri W. – Calmerry Rep

Hello! We appreciate you sharing your feedback! We are sorry that you didn't have a good experience with the assigned counselor. We understand and agree that it wasn't right from their side to take an active position in such a subtle question.
Remember that you can always request to be reassigned or contact our support team to discuss it. Our support team is there for you 24/7 to assist with any inquiry and find a way to improve your experience.

Thumbnail of user matt18
California
1 review
1 helpful vote
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November 16th, 2021

It's such a helpful app, I'm so happy I found it. I wanted to try therapy but it was really difficult for me to fit sessions in my busy schedule so I decided to try this app. I work with a therapist who knows a lot about anxiety, and she always asks the right questions.

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Thumbnail of user cheriw51
Cheri W. – Calmerry Rep

Hello Mat, thanks a lot that you decided to share your experience with Calmerry! We appreciate it. We are glad to know that your therapist helps to reach your goals.

Thumbnail of user gonerill
Netherlands
1 review
0 helpful votes
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October 6th, 2020

Qualified professionals Checking out different counselors for a week or two and then switching was super easy and there were lots of options to choose from, all qualified professionals, with the exact same credentials that any other counselors have. It was a much easier process, and much less time consuming, finding a good fit than it would have been if I were making and going to initial appointments with that many counselors. I was really skeptical about this at first, but it is easy for me to give five stars after having counseling this way for two years!

Thumbnail of user grahamt44
Hong Kong
1 review
0 helpful votes
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December 13th, 2020

Calmerry is real listener. Caring, supportive, responsive, and real resourceful. Service provides clear and helpful guidance and also tools to deal with life's challenges. That support has made a world of distinction for me and my own family.

Thumbnail of user larryh875
GB
2 reviews
0 helpful votes
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May 25th, 2021

I've only just began online therapy and my experience so far has been positive. Calmerry has given me technique's to deal with certain problems I have and she's also understanding and entirely non judgemental. I look ahead to where this is going.

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Thumbnail of user fennee1
Denmark
1 review
0 helpful votes
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October 7th, 2020

Excellent session with most convenient way, less stressful therapy provides by calmerry. I really helping me to see how issues are showing up in different areas of my life. My counsellors is easy to speak with and really understands me and asks the right questions to unpack more learning. I really believe that the sessions are already having an impact and I've just started!

Thumbnail of user jaxtonu
South Africa
1 review
1 helpful vote
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December 16th, 2020

I have been suffering from anxiety for many years and have worked with many therapists but saw little improvement. Before I started with Calmerry, I was convinced I would never find the right therapist for me. Getting online therapy at this platform was a really great experience, and now I am more positive about my life. Highly recommended.

Thumbnail of user treyd30
Greece
2 reviews
0 helpful votes
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May 16th, 2021

It is still pretty early in the counseling process, but calmerry.com has already been attentive and responsive. He checks in on me, which I appreciate as it isn't always easy to reach out (or even to remember that I have this source available to me!)

Thumbnail of user victoriad663
Colorado
1 review
0 helpful votes
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November 22nd, 2022

I only tried Calmerry for 5 days but was very impressed. I cancelled my subscription to try cognitive behavioral therapy, since I think that's what I've been needing. However, I was really happy with my experience and will be back at a later time. My therapist was active in messaging me and seemed really great, I like the platform, great customer service, and the little bot for check-ins and reflections.

Thumbnail of user kelseyy20
Germany
1 review
1 helpful vote
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November 17th, 2021

I stick to video calls, but the messaging option is also helpful. Video calls are just more similar to traditional sessions. I used to visit a therapist before so I was really glad when I found this app. Online therapy saves a lot of time.

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Thumbnail of user shawnd296
Japan
1 review
0 helpful votes
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July 4th, 2021

Marisa is a wonderful professional and person! She replies to me very often, more than I've expected. Though I like our video calls much more. It gives online therapy a more in-person touch. And I also like that the Calmerry service tries to settle all issues promptly.

Thumbnail of user kebing
Greece
2 reviews
1 helpful vote
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March 10th, 2021

At first, I was scared to open up and feel emotionally vulnerable. But my counselor managed to make it like a 1:1 friendly conversation over a cup of coffee. I'm always encouraged to ask and tell whatever I want. This is 100% what I was looking for.

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Thumbnail of user asaf9
Luxembourg
1 review
0 helpful votes
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July 6th, 2021

You helped me find the best support I've been looking for on the Internet for a long time. I was disappointed when my first match left the platform but the second therapist Mark is the kind of the professional I needed. Thanks a lot!

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Thumbnail of user arjunif
Singapore
1 review
0 helpful votes
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July 16th, 2021

The first therapist I was matched with had disappeared in 4 days of our chatting (unexpectedly, but as I was told it's because of an emergency). I requested for the change, and the support delivered in 20 minutes. So fast and sweet! Thank you!

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Thumbnail of user maddoxk1
Estonia
1 review
0 helpful votes
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December 8th, 2020

After only one session with Calmerry I already feel calmer, more determined, and focused. Talking to her was so easy I was capable to express myself clearly and without anxiety. She has a warm, nurturing energy and I am wanting forward to continue my journey where.

Thumbnail of user nuriaa4
Italy
1 review
0 helpful votes
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October 4th, 2020

As a college student I loved this form of learning and it felt so personal to me. Calmerry taught me about myself and the psychological world around me was very important information and I don't think I'll ever forget what it did for me. Thank you!

Thumbnail of user hermanm78
Bangladesh
1 review
1 helpful vote
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December 26th, 2020

I make impulse buys by surfing the web. After I saw an Instagram post, I registered and bought forcalmerry, but then I quickly realized text therapy is not comfortable for me, so I called the support and also asked for a refund. I was impressed with the way they responded and offered me my funds back. Thanks

Thumbnail of user sidonie1
California
1 review
0 helpful votes
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October 2nd, 2020

I'm only a few weeks into my online counselling experience and My psychologist has been very helpful asking great questions! Now, I am already noticing a stronger and confident self. I am highly Recommend!

Thumbnail of user juniorr14
New Zealand
2 reviews
0 helpful votes
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September 25th, 2020

Calmerry is definitely the most inexpensive online therapy I have ever had. I appreciated my therapist and appreciated the consistency of the sessions. My only criticism was often my calls would fall and I could not hear my therapist very well, so they have some working out to do with technical issues, but eventually, a great and effortless service.

Thumbnail of user jasonb1351
GB
5 reviews
3 helpful votes
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September 17th, 2020

I prefer convenient video scheduling in online therapy.
Calmerry suits me the best.
Guys from the support team integrated my calendar with the therapist's and pick up the most suitable time for me. Thanks!

Thumbnail of user zaing3
France
2 reviews
1 helpful vote
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August 9th, 2021

Although the app isn't great with notifications, I'm very pleased to have Dr. Donita Lester as my counselor. She's very responsive and consistent. She listens carefully and accommodates my work schedule. She's my much-needed support during pressing moments.

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Thumbnail of user oliviah216
Latvia
1 review
0 helpful votes
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July 5th, 2021

I enjoy Calmerry. I wish video sessions were a bit longer, at least for 15 minutes)) but I absolutely love always accessible messaging space. It gives me more time to reflect on the sense of what was said by my therapist and helps me be fully in the process, although I'm not a fast typer.

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Thumbnail of user shimuf
Mexico
1 review
0 helpful votes
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July 8th, 2021

I'm yet to make d because I'm in the early process but for now I can notice some significant changes. Thanks Calmerry and Dr. Helmholdt, for helping me transform my life into something more fulfilling!

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Thumbnail of user kristinb402
Washington
1 review
1 helpful vote
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May 20th, 2022

I worked with a remarkable therapist named Chelsea Smith. Chelsea is warm and friendly and listened very closely to what I had to say. She was extremely helpful in setting goals and following-up with those goals and how I was doing. She made an impact the very first week and was able to lead me in the right direction. She also made me feel good by offering praise for my success. I feel that this is very important. I cannot say enough about my 5 Star experience with Calmerry. It's easy, convenient, affordable and a wonderful experience. I highly recommend it. I thought about it for a while before seeking help. My advice: don't wait. Just jump right in. They have wonderful people ready to help you.

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From the business

Calmerry is a trusted online therapy platform that connects clients with licensed mental health professionals for text and video sessions. There are 500+ therapists and counselors on the platform experienced in treating various issues including depression, anxiety, low self-esteem, relationship issues, grief, trauma, and burnout.

After completing a brief survey, a client gets matched with a counselor who’s expert in their particular issue within 1 hour. Clients also get access to mood tracking and journaling tools that help them grow their mental skills, learn coping mechanisms, and engage in self-therapy practices.

To ensure smooth online therapy experience, Calmerry offers free therapist switching for clients who are not satisfied with the quality of their match. The Customer Support Team is available 24/7 and gets any platform-related issues covered in a blink of an eye.

Founded in October 2020, Calmerry has already helped thousands of clients to improve their mental well-being. The mission behind the company is to make mental health care an integrative part of people’s lives and their daily routines.

Company Representative

Thumbnail of user cheriw51
Cheri W.

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