Campmor

I love Campmor... 40 years ago I started... This is absolutely amazing. The UI and overall user experience is top class.

I have no idea what the store is like but I can tell you that I had a very negative experience with their mail order department. I ordered shoes that were not only clearly NOT the size I ordered but not as advertised. They were expensive shoes but showed up looking like sweat shop knock offs.

I IMMEDIATELY CONTACTED THEM and was assued they stood behind their products, yet they did not process my credit.

I returned the items the SAME DAY. Contacted them when I confirmed the arrival of the package via USPS and was again told they would credit me. Again, no credit

After more than a week I called again, and spoke to an incredibly rude woman who called me a liar and said they never received them. I called her up with the USPS tracking number, she said she would process the credit, and yet again, IT WAS NOT DONE.

A few days later, I had to fax the same USPS receipt. She told me (reluctantly I might add) that she would now process the credit.

My credit card company still says they never received the credit, and I have had to tell them that if it doesn't get processed soon I will seek legal action.

You would think a large company like this would stand by the promises on their web site and also understand the concept of customer service. I will NEVER order a single item from them ever again.