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Cancelon has a rating of 2.0 stars from 283 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cancelon most frequently mention customer service, credit card, and confirmation email problems. Cancelon ranks 475th among Hotels sites.
11,523 reviews
I never received a final confirmation within 24 hours of our check-in but live chatted with someone over 20 minutes to be affirmed that our reservation made in August was indeed confirmed. Made me a bit nervous but all worked out.
Contacted Cancelon by e-mail 4 times, by phone twice and via their "contact us" feature on the website with NO return reply other than "we received your message and will reply shortly". They did finally reply after we had already checked in to our hotel. I would not use this company again and would caution against using them.
Quick, easy and great price for a 4 star hotel! Thank you Cancelon!
This website worked just fine, no issues. Emails came through alright and everything.
Received confirmation without issue a couple months after booking
Everything went according to plan with this booking
Great first time experience - would absolutely book with Cancelon again.
My daughter did this so I am feeling well loved. Can't wait to be there.
Good experience but I should be forced to take a survey.
Timely notification about the reservation. Good experience overall.
S'il est facile de réserver une chambre avec Cancelon, il n'est pas si simple de l'annuler à moins de payer des frais élevés (de l'ordre de 10% du montant de la réservation). Puisque Cancelon n'honorait pas un code promotionnel que je pouvais utiliser et qu'il m'était demandé de contacter directement l'hôtel, j'ai dû annuler ma réservation faite via Cancelon. Alors que l'hôtel où j'irai me permet d'annuler gratuitement ma réservation faite pour le mois de mai 2020 dans les 5 prochains mois, Cancelon me charge des frais de 173 $ pour faire l'annulation équivalente. Pourquoi des frais si élevés? Pour moi, dans le futur, ce sera CancelOff!
Alguien ha podido obtener su reembolso? Yo hice 4 reservas y el hotel me dice que cancelon la cancelo por lo del covid pero a mi no me han reembolsado nada, mi reserva era de Mayo y no he obtenido respuesta... en los números que marco me dicen no disponibles y el hotel no tiene información.
Je suis passé par csncelon pour une réservation d'hôtel à Singapour! J'ai passé une semaine de rêve dans un 5 étoiles pour le prix défiant toute concurrence merci!
O SITE FAZ VC FAZER RESERVA ERRADA, COM DADOS ERRADOS, VALORES ERRADOS, ENFIM TUDO ERRADO! MANDA UMA CONTA QUE VOCÊ NÃO DEVE E DEPOIS NÃO DEVOLVE O DINHEIRO PAGO DE JEITO NENHUM!
Estimado Clarissa, nós realmente sentimos muito por decepcioná-lo e pelo inconveniente causado. Obrigado por compartilhar sua experiência no SiteJabber. Gostaríamos de agradecer por fornecer o e-mail do hotel que encaminhamos ao hotel para investigação. Assim que tivermos a atualização final, informaremos você de acordo. Por favor, não hesite em nos contatar para qualquer assistência aqui: https://www.cancelon.com/contact. Atenciosamente, Antonio
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Bonjour Eva,
Merci de partager vos commentaires sur notre site.
Nous allons continuer de donner le meilleur service possible a nos clients.
Nous sommes toujours a votre disposition pour vous assister.
Bien cordialement
Yulia