• Candere By Kalyan Jewellers

Candere By Kalyan Jewellers

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Overview

Candere By Kalyan Jewellers has a rating of 2.1 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Candere By Kalyan Jewellers most frequently mention customer service, delivery date, and next day problems. Candere By Kalyan Jewellers ranks 133rd among Engagement Rings sites.

  • Service
    99
  • Value
    43
  • Shipping
    43
  • Returns
    36
  • Quality
    155

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5

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1,128 reviews

41
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How would you rate Candere By Kalyan Jewellers?
Top Positive Review

“My overall experience with candere is very good”

Vidhi O.
6/6/22

My overall experience with candere is very good. I was quite skeptical before choosing virtual shopping especially with gold jewellery. However it Turned out nice and I will definitely prefer this option again in future.

Top Critical Review

“Not at all bother about the customer”

siddhi m.
8/8/24

I have placed an order of Solitaire ring by seeing the brand name Candere by Kalyan. Their team member was behind with me until I placed the order. Once I did he stop responding to messages and calls. I wrote to the customer care but not received any update about my order which is very costly. I have asked about cancellation of order but not yet received any response neither from mail nor through WhatsApp. I spend my hard earn money and I'm so tensed now… some one please help me

Reviews (278)

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customer service (52)
Thumbnail of user ront102
India
1 review
1 helpful vote
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December 6th, 2018

Literally the worst thing that has ever happened to me was the thought that i had to buy from you guys.
Worst customer service ever!
Firstly you took so $#*!ing long to ship the item and when you got time to $#*!ing ship it you chose one of the worst companies on earth "Bluedart".
Another $#*!tiest fraud that you guys advertise is that sit and relax no one knows what is inside the delivery bag/box. Shipping bag literally states expensive jewelry you morons. Stop that false advertisement first.
Now come to the shipping part by the worst delivery company, delivery guy called me and asked that sir are you at home? I said yes and he said he is standing below my building and will come upstairs soon.
Whole $#*!ing day passes what i get is a message from Bluedart saying that the package is delivered. He $#*!ing delivered it to some literally random flat. I called immediately and someone in your CS team said he has raised an inquiry and would investigate and call in the next 30 minutes.
Its been literally more than 10 days now and no one has called.
Also, you guys have emailed me that i would receive a refund for the size difference and i have not received that too so $#*!ing process that fast.
$#*!ing worst experience ever!
No going to buy anything from you guys also had told this to everyone i know so no one falls into your $#*!ing scam.

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Hi, thanks for sharing your experience with us. We sincerely apologize for the inconvenience caused to you. We’re normally known for our exceptional service, and we regret that we missed the mark. Your feedback makes us better.

Thumbnail of user thejeshwars
India
1 review
0 helpful votes
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February 8th, 2022
Verified purchase
• Updated review

It was good. The order was delivered before the due date. The package was not damaged and the delivery team did a good job in contacting before the item was supposed to be handed over.

It was good

Reason I chose this business:

Due to gift card

Reason I chose this product:

Wanted to purchase gold

Service
Quality
It was good
January 8th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Due to gift card

Thumbnail of user sowmyav5
India
1 review
0 helpful votes
  • Send Message
July 6th, 2022
Verified purchase

I still have a amount refund. I choose 2.4 in the site but what i discussed with agent and got is 2.3 which is correct. The differential amount hasnt been credited back to me.

1. My previous order was made in site as 2.4 but i confirmed with agent 2.3 and there is a differential amount i should get . Which I didnt get back
2. Again in July i ordered the second peice and i had a 2% discount coupon which i forgot to apply in the site , i raised it but till date no one looked into it

So ideally 1) refund of difference 2) my 2% discount has never been processed .So i m very dissapointed

Service
Quality
Thumbnail of user sujayn
India
1 review
0 helpful votes
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December 11th, 2020

I had written to Mr. Santosh Khamkar to expedite the delivery fo my 50 th year marriage celebration.He has kept my request. Fabulous customer care. Thanks and regards.
Sujay Nag

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Looking forward to your continued patronage.

Thumbnail of user shardb
India
1 review
0 helpful votes
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October 12th, 2022

I order Jewelry online, and it cost me 50 k more compared to a local jewelry shop, by spending 3.5 lacks on online jewelry I would simply convey never buy anything online from candere by Kalyan jewelers.
It total Fraud company and pathetic in all the possible ways you can imagine.
1) they don't care or value customers
2) Pathetic website( which shows all the time fluctuating prices for the order for which you have done payment)
3) Pathetic Sales team(they never convey anything neither they respond to calls or emails)
4) Pathetic delivery partner(my package was in the same city within a 5km radius for 3 days but their delivery partners didn't bother to deliver the package to the doorstep, I self-picked package visiting the warehouse, and to my surprise, it was just laying on the floor with all the possible negligence they can allow here)
5) they have automatic feedback which converts 0-star ratings to 10 stars) please hire a good IT team to make your site stable and work mode instead of changing the rating default to 10 stars.
Never Buy anything from Candere by Kalyan Jewelers.

Tip for consumers:
I order Jewelry online, and it cost me 50 k more compared to a local jewelry shop, by spending 3.5 lacks on online jewelry I would simply convey never buy anything online from candere by Kalyan jewelers.
It total Fraud company and pathetic in all the possible ways you can imagine.
1) they don't care or value customers
2) Pathetic website( which shows all the time fluctuating prices for the order for which you have done payment)
3) Pathetic Sales team(they never convey anything neither they

Products used:
NA

Service
Value
Shipping
Returns
Quality
Thumbnail of user gunjans4
India
2 reviews
1 helpful vote
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December 25th, 2018

A very poor quality product sold under kalyan brand. Item received after more than a month and with a very very poor finishing.
No response from customer care officials after sending mail for return

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Hi, thanks for sharing your experience with us. We sincerely apologize for the inconvenience caused to you. We’re normally known for our exceptional service, and we regret that we missed the mark. Your feedback makes us better.

Thumbnail of user sanal4
India
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

Design is completely different from what ordered, It was a jaali kind of design on the website and when received it was just kind of flat thin coin with stripes.

Thumbnail of user manjulam9
India
1 review
1 helpful vote
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October 5th, 2020

I am Suggesting not to enroll any of schemes,
They will in the time of purchase,
Yesterday visited Banglore commercial Street showroom, 29% making charge necklace after discussion he is ready to make discount of 9% for cash puchase but after knowing we r purchasing under advance paid monthly scheme he is not ready to give any discount in 29% making charge,
That means he know any how will buy with Kalyan jewellers, why to unnecessary discount

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Thanks for raising your concern. We will surely share the feedback with the relevant team to provide the best service to all our valued customers.

Thumbnail of user drsachind
India
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

My heartly thanks to CRM candere MINAL KOSAMBI who made customisation of male studds possible, at regular making charges and ongoing discount as customisation dosen't attract these she has definitely raised the bar in customer Satisfaction specially online jewellery purchase.

Thumbnail of user nehas148
India
1 review
0 helpful votes
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September 11th, 2020

Soooo nicee mujhe bhtt lga canere by kalyan jewellerys ki product mein bht khush hu us ring ko yha se purchase karke krunal ji ne meri bahut help ki thnk u verry mene jaesi ring ki demand ki wesi hi bana kar di bht beautiful hai ring or ekdam perfect hai

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Thanks for reviewing us. We are happy to know that you loved your purchase and we would love to serve you further. Come back and see us soon…

Thumbnail of user varshar12
India
1 review
0 helpful votes
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September 11th, 2022

One of the worst brand I have ever seen my order was given 5 days later and had to cancel my plan dont buy from them at all

Tip for consumers:
Never use this site

Products used:
Ring

Service
Value
Shipping
Quality
Thumbnail of user suliln
California
1 review
1 helpful vote
  • Send Message
April 25th, 2020

Total fake and scam. Waste my time. Not completed the timing order. Expensive price. I will not recommended for their service.

Thumbnail of user sharonj1144
India
1 review
0 helpful votes
  • Send Message
June 6th, 2022
Verified purchase

Worried me a little with the delayed delivery, but overall the product and customer services were good. Thank you Candere.

well responded services

Reason I chose this business:

Followed them from Instagram.

Reason I chose this product:

I liked this solitaire for my engagement.

Service
Quality
Thumbnail of user akramk12
India
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase

Awesome experience on the site for online buyers. The basic thing is that page takes less time to display.

Reason I chose this business:

My fav is Candere as Kalyan Jeweler can understand the customer basic needs in jewelery. I am thankful for their schemes as this is helpful for we middle class buyers.

Reason I chose this product:

I am an investor and only Candere can give me genuine product.

Quality
Thumbnail of user tracig6
Arizona
53 reviews
434 helpful votes
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February 18th, 2022

Candere has such a wonderful selection of jewelry. Everything I've purchased has been reasonably priced and great quality.

Thumbnail of user nikunjm
India
1 review
5 helpful votes
  • Send Message
September 29th, 2019

Fast delivery and awesome product quality. Timely order updates and prompt customer service. Thank you once again

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon…

Thumbnail of user kirans47
India
1 review
0 helpful votes
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May 22nd, 2020

My Jewelry was of really good quality. And delivery was earlier than promised.
Couldn't ask for a better product in that price. Thank you

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.

Thumbnail of user mukeshk74
India
1 review
0 helpful votes
  • Send Message
July 20th, 2022
Verified purchase

I'm very disappointed that... How much difference between 22k gold and 24 k gold but your side same rate applicable?

Reason I chose this business:

Only for design part... Outstanding

Reason I chose this product:

Only for design part

Service
Quality
Thumbnail of user aryant9
India
1 review
0 helpful votes
  • Send Message
June 30th, 2022
Verified purchase

Goodness if I don't get a chance I can come get it later this afternoon or later to get back up there to help me out and get it fixed and I can do that and I can get a hold on my phone and

Quality
Thumbnail of user poojak63
India
1 review
0 helpful votes
  • Send Message
June 22nd, 2022
Verified purchase

Superior quality, excellent service... Happy shopping at Kalyan, will surely refer Kalyan to all my friends and family.

Reason I chose this business:

Advertisement

Reason I chose this product:

Gifting items within my budget

Quality
Thumbnail of user manjulas9
India
1 review
0 helpful votes
  • Send Message
December 22nd, 2020

I ordered two necklace then i paid the amount in EMI options I paid four only two is remaining after 4 EMIs they are telling that amount got increased so I need pay 26k more for that now I said I don't want that jewelry so cancel it but now they asking to deduct 10% on total cost it's coming around 6k they will deduct what a fuking rules that's my money why they asking to pay deduct amount of mine they kept my money for 1year they need to pay interest for me. They are cheaters don't trust them guys

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Hi, We sincerely apologize for the inconvenience caused to you. In order to serve you better, Can you please share your contact and order details? Our customer support team will get in touch with you and assist you on your queries.

Thumbnail of user abhishekk124
India
1 review
1 helpful vote
  • Send Message
November 23rd, 2021

They deduct more then usual on returns, 20% even on Gold value. It has been more then a month that I am waiting for a pick up from their side.

Products used:
Ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user virajv
India
1 review
1 helpful vote
  • Send Message
January 10th, 2023

These guys are frauds…don't believe their words. Don't buy online jewellery ….!worst customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user nadarshan
Oman
1 review
0 helpful votes
  • Send Message
March 7th, 2020

I have ordered a birthday gift before 30 days. But it will deliver on 5 days after birthday. So what is the use of this gift

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Hi, Thank you for raising your concern. In order to look into the details could you please share your order ID.

Thumbnail of user terindera
India
1 review
7 helpful votes
  • Send Message
June 29th, 2020

All thanks to JITENDER SIR who made my purchase easy n convinced me by all means whether any query or quality. Explained hw things vil workout... guaranted fr delivery as it ws my first tme online purchase of gold... cuse of him I gt a nice gift fr my daughter.
'A GIFT FOR SOMEONE YOU LOVE' is appropriate saying fr ths product...
My daughter loved ths ring alot... Awesome as well as trendy gift fr girls...
Good job KALYAN JEWELLERS... Keep gng ths way wit gud quality n gud team u have... UR TEAM ROCKS...

Thumbnail of user rupeshj1
Candere b. – Candere By Kalyan Jewellers Rep

Thanks for sharing your experience with us, we are glad to know that you liked the product and service. Happy to serve you! Come back and see us soon.

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From the business

Candere by Kalyan Jewellers is an online jewellery store with a huge catalogue of 10k designs. From every day to festive wear jewellery, you will find everything under one roof. Shop today with our amazing discounts and offers tailored exclusively for you

Company Representative

Thumbnail of user rupeshj1
Candere b.
Online Jewellery Store
Typically does not respond to reviews

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