CanvasDiscount

Ordered four prints on two separate orders to be given as holiday presents. The first order arrived and the prints were marginal. One had a nick out of the ink, and it's important to note that the quality is not good. The canvas is not properly stretched, merely folded over a really cheap frame and stapled. The second order arrived completely smashed. I tried contacting the company the day of the delivery, but never could reach anyone. Repetitive calls to their 800 number were useless. Their hold just hangs up on you after 5 minutes... every... single... time... I emailed the company with the details of my order and photos of the damaged print. After several days someone finally contacted me through email and said they would replace the print. Two weeks later- no print. Sent another email following up on the print, several more days go by and the "customer service" rep sent me a tracking number of my ORIGINAL damaged package saying it had already been delivered. HELLO?! Of course, tried contacting them again by phone and get put on hold and hung up on. The other number in the signature of their email is equally as useless as it appears to be an out of area verizon cell phone number. And now, I'm out $100 and one Christmas present three days before Christmas.

So I picked this site because it seemed reputable... boy, have I been given the run around about my order. I ordered mid-July and I still don't have my order. I emailed them to check that my order was processed because I had a reciept. I found out that the order was printed and being shipped the next day and that I should recieve an email with the tracking number to verify shipping. That was over a week ago and I never got any tracking numbers. I emailed customer service again to find out that my order was never printed. So they lied to me and are now giving me the run around about a refund. This company is aweful. They have no customer service and they lie to customers to cover up their mistakes. Do NOT buy/order from this company.

I've had nothing but a POSITIVE experience with best canvas. I had an issue with one of my prints coming back with a hand print on it. I e-mailed Best Canvas and they asked me to try and take a picture and send it to them. I did this and by the next day I had a reply that they would re-print my picture for me. This was done and recieved in a timely manner. I then contacted them as I recieved a bill from FedEx. Once again, I e-mailed Best Canvas and they told me they would take care of it - which they have done. I will continue to use Best Canvas for any future prints that I will be getting done as I am (and continue to be) a happy customer.

Vanessa Boldt

We ordered a couple canvases from here a few months ago. They seemed fine - nothing outstanding but solid. Then I decided to order a canvas for my mom for Christmas when they were running a free shipping deal. I designed the canvas, went to purchase, selected PayPal as my method of payment, went through the entire process and at the end there was no order confirmation which I found odd. Thinking I did something wrong, I reordered it. Same thing & I was extremely precise that time to ensure I didn't miss anything. No confirmation. So I emailed them explaining the issue. It took a week to get back to me & they were extremely rude & unhelpful. Still desiring the canvas, I requested to order it again through them as I had since figured out there is a glitch in their communication with PayPal so I was going to just pay directly with my credit card. Again it took a week for a response & I was basically accused of lying about my original order attempt. This makes me very sad as I selected this site as they advertise "hand-stretched" "American made" but I cannot utilize a business that treats their customers like this.

I received my products within reasonable time and they look decent. I have yet to really enjoy them as I have been trying to hunt down some sign of customer service. Among my items was another person's order, and I have been trying to inform BestCanvas of this. I tried the phone number on their site *******781), no response and the line just disconnected after two minutes of waiting. Then, I tried chatting online with them, which I was referred to "Martha". Martha is apparently a screen name for anyone talking with you as the representative told me that they had changed to a new person twice. I then was given a new number *******415), which gave me the same situation as before, I was disconnected. Then, "Martha" referred me to an email *******@bestcanvas.com and told me to destroy the merchandise. I concluded that the original recipient may never get in touch with them to inquire about their missing order, so I shipped their package to them directly. Terrible company, in my opinion. You pay what you get for and customer service should come hand in hand with a solid product.

I would rather give it zero stars, wished I read the reviews before I placed my order. I placed an order, looked at the website as its advertised that it has a 24 hour turn around for products to get them printed & shipped out. Well 3 days later and its still in the printing stage. After being disconnected after 10 minutes 8 times, I finally got a hold of a very unhelpful woman who basically told me she cant help me but if I scroll down to the far bottom of the website, in really small letters, I would see their turn around time. I feel that this business is not honest with their customers. I asked if I could speak to a manager or supervisor and was told they they did not have a number and I had to email them, they would get back to me in 3-4 days. So now I am at a stand still, I have no answers, I am out the money I spent and I will not have my item in time. My advice, DO NOT USE THIS COMPANY, I THINK ITS A SCAM!

I ordered 2 separate orders of printed pillows for my sister who is a nurse and it was her birthday and my mother who is self isolating. Both orders were placed third of April.
I paid for the items as well as shipping and handling. 7th of April I get a message to advise my order may take longer due to COVID-19. Understandable and I prepare myself that unfortunately there will be a delay.

To the day, neither deliveries have arrived. I set a tracking update with UPS on receipt of tracking number (provided 8th April) and since 13th of April am discussing import feed UPS require payment for.
They confirmed the money due will be paid by bestcanvas. Caas per their terms and conditions but they refuse to pay. They insist I pay for it and request a refund. What an absolute liberty. I've continued to point out shipment was paid at time of purchase by myself and they just ignore this point.
Avoid this business where possible.