After calling the website stuff and asking about the shipping process, I was informed that canvas was sent after 40 hours after placing an order which isn't promised fast 24h turnaround... However, i waited a week for canvas to arrive and it was delivered safe n' sound. The satisfaction is over 100% for the canvas, but the shipping could be improved. Overall, first impression is OK with canvas discount website...
I have been in the graphics industry for 25 years. This company has the worst customer service I've ever seen. Actually they have NO customer service. There is no way of getting in touch with them for help with issues. I tried calling, many times - no answer. I emailed, many times - no response. I attempted to chat, many times - never a live agent available. They guarantee satisfaction, but it is impossible to get in touch with them.
We took a bucket list trip and had lots of great photos. We picked on we liked the best and had made into a canvas print to put in family room. Everyone comments on what a great product and how wonderful the colors are. Very happy, we will do again in future.
I tried this service because I wanted something unique for a gift for my parental cohabitation. My friends advised me on making something non-ordinary from parents photos. And I can say that printed photo on large canvas is the best gift I have ever made! Very good service and very good quality!
Terrible! I ordered some canvases from them because of their prices. What I received was not what I expected! It was a DIY project when I got it. There was no mention of this on their website. I have filed a complaint with them, and trying to get my money back now.
The quality of the canvas prints is very nice. However it takes 10 days to complete production and then shipping takes 5 days from Florida to Maine. I would not recommend purchasing the framed prints. These are nicely framed but picture quality is sub par.
The shipment was fast and our wedding pictures was so beautifully printed on the canvas. We are extremely happy with our purchase and we will definitely go back in the future for more! Thank you so much for your high quality product and great service!
Although I have used these guys for both Big and Small I can truly say, I have Great confidence in the outcome... as a bonus my mind is Blown by the Speed at which they work! If I had Any advice to new comers, if your printing this is for a Professional project, pay the extra and go with the Thicker sub frame! I have both, im satisfied with both, but the heavy thick frames feel like they will out last the ink on the print and allows me to hang then gallery style with no frame... (Although i have the thinner ones hanging in the window of my store anyway) just a preference I guess! You WILL get back Exactly what you send in... so make sure you dig your finished product prior to submission... All in All... Im A VERY HAPPY customer!
CanvasDiscount has always come through for me with quality printing at an affordable price and delivered in a timely fashion. I have been very pleased with the quality and service. The colors, contrast, & detail for both color and B&W have always been a great match to the original file. I gladly recommend CanvasDiscount to anyone looking for a quality print supplier.
I was so impressed by CanvasDiscount. They had a fantastic Mother's Day deal and I was a bit worried about the quality. I shouldn't have been. The price was more than just right; it was a steal. The customer service was prompt to address an issue with a different billing address from my shipping address. And I got my canvases in only four days! I was shocked. The canvases themselves look great. I would 100% order from this company again.
Overview
CanvasDiscount has a rating of 3 stars from 1,024 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasDiscount most frequently mention customer service, credit card and tracking number. CanvasDiscount ranks 6th among Photo Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members