CanvasPrintFactory

I am a digital artist and use this company to print my pieces. They always look amazing and my customers are very happy with their products.

By far the worst customer service I've ever had! My package was a week late, and the owner did not bother to send an email or call to explain why it was going to be late. He held my package hostage from me for 2 days, and threaten to send my package late if the comments wrote about his company weren't taken down. When I finally got my canvas it was noticeable that it was off centered, and he wouldn't respond to my calls or texts to get it replaced. His policy on his website is a joke. You will not receive a refund, or a replacement. When he found out that I had wrote a bad review on another site, he started sending me threatening text messages. He stated that if I didn't take down my bad reviews, he would report my account to the attorney general. He then proceeded to spend an hour and a half repeatedly calling me on two seperate phone numbers. Dealing with him is comparable to dealing with a child refusing to sleep. If you would like to deal with an adult baby who has no sense of being repsectful to first time, or returning costomers, and will harass you over a bad review, then please use his company. I was a first time costomer, and I will not be using his company any longer!

Very disappointed, bad quality, images not stretched out, no communication! Need my money back! Do not recommend it!

Very bad customer Service. Your Canvas print will not arrive on time and when you call they feed you a lie.

You were Warned.
LC

I am thrilled with the quality of the canvas that I received and with the customer service. I will definitely be ordering from here again!

I placed a BOGO order on SUNDAY Dec 31, then another BOGO order a few hours later. I immediately followed up with email stating if BOGO not good on BOTH orders, Please cancel the second one. ( MONDAY HOLIDAY) Tuesday Jan 2, I followed up with phone call about 9 AM, spoke to someone calling themselves 'JESSE' who told me "TOO LATE" to cancel, order already processed. ALSO told BOGO is only good on one order. (DOES NOT state this ANYWHERE on website).
After much discussion I was told "OK, we will honor it this time" and refund difference to my PAYPAL acct. NO REFUND!, NEXT CALL, 'Jesse' (spoke to the same guy on phone EVERY TIME!) claimed 'takes a few days', but still no refund. Call 3rd time, 'Jesse'said 'accounting kicked it back' I will do it again right now... (paue). DONE!". Still no refund, Nother call another LIE. Their strategy seems to be say anything that will delay long enough so you get tired of the game and forget it. OR, so payment processor (paypal) will not accept a dispute report or claim. (Paypal does not have a complaint category for vendors refusing to provide promised credits. I filed for fraudulent use of account (the closest complaint category I could find), and was refused because I had placed the order myself. They completely ignored the fact that vendor was advertising a 'BOGO' and I was charged for both items at full price.
This guy is an outright liar, and a miserable human being. I would never do business with this company again, nor would I reccomend them to anyone.