Car-Part

This site is awesome. You can search for a specific USED part for a specific car... the best part is, you search all the junkyards (who choose to have their inventory listed here), which is a lot of them. Can sort by price, distance, etc and has the phone number and address of the junkyards as well.

The website is well organized and easy to use. The price was fair. The shipping was very very fast. I would use them again and recommend them to others.

I place an order for an air pump on monday. I have been looking for this part all weekend. I see that the part is offer on the carparts.com site. I spoke to the sales representative to make sure that I can receive this part the next day. He guarantee me that it will arrive Tuesday, the next day. I check me email Tuesday to see if shipping has arrived. Tracking had shown that the product will not arrive till Thursday. So I called to speak to another rep who put a placement for me. So that I would be able to get the part by Wednesday. So I check my email this morning. The email confirms that they are out of stock.
Does this company train their employees well to know what Inventory is in their system. I have a lying sales rep who said that I would get the product to me on Tuesday.
Another sales rep who told me that a replacement is on its way. To find out that they don't even know what they have in their oen inventory.
So had 5 events set for this week. Because theirof lack of training or their system that they place in for their employees. I had to cancel all my events, losing $4-$5000 that I need to pay bills.
$#*! you Car Parts.com

These people are frauds and will rob you. It's a fake business. DO NOT GIVE THEM NO PERSONAL INFORMATION. STAY AWAY STAY AWAY

I was in the market for a new hood for my car after being involved in a wreck. I came across this website and contacted someone who had the correct paint code and good condition of my cars hood. Well, the next day I get a call (no voicemail left) and then a text from the number stating they had a hood for me. Call them back and the guy (who had horrible reception and thick accent) tells me to tell him paint code and part I'm looking for (sir, you already told you knew and had this part when contacting me). Guy then tells me that he has found one from a auto part place in Kansas MO. Asks for my name, number and shipping address and tells me the total will be $450 even, Grade A rating for the hood it seemed like a great steal: Guy tells me to send a screenshot confirming i send the money to the Zelle ID. I tell him okay and we hang up. I make a Zelle account but then get suspicious. I reverse search the number, and it comes up as a VOIP high risk number. I also couldn't find the ID he sent me on Zelle for payment, i tell him my concerns and my skepticism and ask him to send me the auto dealers direct contact info so I could contact them and see if i could use a secure payment method instead. Guy calls me back 2x and then texts me saying that he is the direct contact for the auto part store and that i can only pay via Zelle no other way. Red flags all over considering i couldn't find the specific part store in Missouri via Google search. Zelle also will not refund money if sent to a scammer. Not sure if he was a scammer but the whole situation seemed off and sketchy. The number he contacted me from wasn't even from MO but my home state of GA. But then tells me he's from the company with the part store? Didn't make sense. Use caution when ordering from here. I didn't and I'm glad I didn't now that I see nothing but bad reviews from them.

The website is well organized and easy to use but very poor customer service