Carbon2cobalt

I've ordered several things from them, and I would probably have ordered more except that (a) they charge for shipping, (b) processing and shipping is slow, and (c) you have to pay shipping to return things. I don't want to run the risk of ordering something that I don't like or doesn't fit and I have to return it, because I would have to pay shipping both directions. Also, getting a response from Customer Service on anything takes at least a day.

Maybe shipping is fast if you live in California but elsewhere (Midwest), it is very slow.

I was leary ordering from this company based on the reviews here. So I contacted the company and got an immediate response from an employee from their customer service, Tera. She assured me I would be very happy with my purchase and if I wasn't that I would receive a full refund. I'm so glad I took a chance and ordered two shirts for my husbands birthday. Yes, they are pricey but much better styles to choose from than some of the stores I shopped at the malls. My order arrived quickly, the quality was great, the shirts were so soft and great colors. My husband loved them. So if you are on the fence like I was I say go ahead and give them a try I think you will be pleased. I want to thank Tera for her excellent customer service and I will certainly be buying more for my husband and son in the future.

My wife bought me a $600 leather coat for my birthday and did not save the box and invoice. The coat was too big and I wanted to exchange it for the proper size. We had all the information and C2C promised to send me a return authorization within 24-48 hours. I called after not receiving it every 48 hours I called. Then a supervisor name Jesse Favela said she sent it and even gave dates and times. I looked them up and they were that same general email that is sent that says simply fill out the invoice provided in the box. To this date, I cannot get a supervisor to call or send an R/A. Worst company ever.

I literally was just looking for an online code for free shipping on my order and I stumbled upon these reviews. I stopped dead in my tracks. I was about to order 2 button down shirts and a bracelet for my boyfriend for Christmas. The price tag was over 225.00 plus shipping. Needless to say, after reading these reviews it was a no brainer. Guess I'll be taking my hard earned money and shopping elsewhere. Thank you all so much.

O red red two shirts and when I received the package, one was incorrect. I sent it back with instructions on exchanging it for the item I actually ordered. I had to call to confirm they actually got my return. Then they said it will take two weeks for them to process my return. Three weeks have passed and still no communication from the company. When I call, the recording says there is heavier activity and please call back or leave your number. Still waiting….Worst service I have ever experienced.

I like the design of the artwork, but the T shirt they put it on is cheap & nasty. Turns into a totally shapeless rag after one wearing. They're expensive too. If they'd change the source of the T shirt, I might buy more but not with the current rag.

A year-ish after my last review I decided to try them again, despite my misgivings about the sturdiness of their fabrics. (I just couldn't find visual substitutes for a few attractive items.) Today I received my order. Excellent! Complete improvement, complete satisfaction. Two pairs of shorts, two shirts, and all were sturdy, well stitched (I looked), and as-depicted. There's now a ballpark match in value in my book, and I'll be looking at their updates with an open willingness to buy again. (Oh, quick ship. Less than a week for me.)

So I'm not sure if they're trying to overhaul their customer service program or what, but after reading the reviews here I had very low expectations. C2C far exceeded them.

I was gifted a sweater for Christmas but it was too big. Sent it back for an exchange but unfortunately it was backordered so I had to wait 3 months. Sweater came but was defective, stitching on the zipper had come undone. Go figure, it was backordered again but this time until September! I let them know and they gave me a gift card for the value of the sweater and let me keep the sweater since I just wanted to take it to my tailor to have restitched in the first place. Very impressed and frankly, on par with customer service you'd expect from Nordstrom or other high end shops. Good job C2C

Placed an order in January for a $89 men's button down shirt. After multiple emails with apologies that the shirt would be delayed, and assurances that it was so worth the wait, I received the shirt at the end of April. What appeared to be a denim shirt was a denim-looking button down t-shirt with collar. Cheap buttons, poor stitching, and artificially distressed to the point I was afraid to wash it. Looked nothing like the photo online. This company uses fancy, misleading, single image, photo-shoot techniques to help make their clothing look way more interesting than it is (this wasn't my first experience with their clothing). It's overpriced, and you'll pay your own shipping to return items you're not happy with. Just look at Carbon2Cobalt items on used clothing sites like "Poshmark" and you'll see what they really sell. Find a more honest and customer friendly online vendor.

Worst company for customer service I have ever dealt with. I had bought a lot of clothes from them and i live their clothes but I will now deal with Territory Ahead. (territoryahead.com) Waited on hold forever to cancel an order because I could not edit the order or cancel it online. Called the (orders phone number) and after waiting on hold for about an hour I got someone on the line that said you can't cancel orders and started giving me another phone number to call. Seriously. I will just call my credit card company and have them stop payment on the order that I wanted to cancel as well as the new order I had placed. Problem solved.

Bought a great looking cable sweater (item #*******) for my son. He's picky but liked the quality of the item, very satisfied. My grandson got a sand colored zippered jacket and also was very happy with it. If I had looked at the reviews first I wouldn't have ordered anything. So I don't get the negative comments. Now I'm going to order something for myself and expect a good result. I will hold off on the cotton/cashmere item until I get the other items and check them out.

My experience with C2C is that they sell good quality merchandise, but their prices are obscenely overinflated. Their shipping rates are no bargain, either. Any retailer not allowing product ratings on their website is immediately suspect. I won't be back.

Ordered a shirt which had a manufacturing defect. (Quality Control?) They want me to pay return shipping if I exchange. That's their policy even if it was their mistake. I will refund my card and say goodbye. Good luck with that policy.

Additionally, they said the shirt was in stock when I originally ordered and later discovered it was back ordered. 4 weeks later. Do they not know their inventory or is Sales afraid I would not order. Integrity?

FYI, BBB complaints are similar. This company has issues. I would not recommend.

We have ordered gifts a few times from Carbon2Cobalt and been very satisfied. We particularly like the comparative uniqueness of their items. People who have received these items as gifts report good fits and no issues with quality.
We did experience a delay in shipping this Christmas and we were notified, but the item did arrived a few days after Christmas. I wasn't surprised at the delay based on the supply chain problem we have all been experiencing in the last half of the year.
I plan to keep ordering from them. I have certainly had worse experiences with other more high profile vendors! I would gladly provide proof of purchase but since I'm not in the habit of saving receipts for items I am not returning and I don't take pictures of the gifts I give... you'll just need to trust me!

Just being fair since I see negative reviews, I actually sent an email 10 hrs after I purchased a black hoodie and asked them if they could cancel my order after reading these reviews, since the item had not shipped. Did not get a reply but it was shipped 5hrs after that. I ordered on monday evening 5:30pm and it was on my doorstep Thur morning. I live in CA, so same state as them, but it was fast. It looks like the picture, thinner as some have said, but I guess thats hard to convey in a picture. I am happy with purchase. More expensive than what I would usually pay for something, but I just wanted it =P

Have made several purchases from this company. I'd say more than 1/2 the time I've been disappointed in the actual color of the item I received versus the special filtering in their glossy catalog. See the accompanying photo for an example. Glossy tobacco color of jacket in the catalog versus actual honey color of the jacket in the background. Due to the high cost of this item, this was one that went back. Not certain who this jacket was cut for, either. Must be a pear-shaped individual, because the waist seemed quite a few inches larger than the shoulders.
Customer service was a pleasure to deal with, and the return was done quite easily with no muss and no fuss.

I wish I could say something about the quality of the clothes, but I've never received my order. I placed the order two months ago and still have not received anything. I've called 5+ times and they keep saying the order must be lost in the mail, so they shipped again. Still never came. Such a coincidence the package was lost twice and couldn't be tracked. Won't refund my order or the $20 I paid for shipping because I need to "give it time."

Bought 2 shirts in Nov 2021 from Carbon2Cobalt due to the fancy catalog they sent to our home without us subscribing it. The size is way off, quality looks cheap (made in China) definitely not worth $98/shirt as shown on the catalog. Return right away and have to contact them several times for a refund. After the 3rd weeks (proof of return delivery), had to ask our credit card company to step in and dispute a refund. Not worth the hassle.

They have the worst customer service and the worst website. I wanted to make some purchase from their website. But, didn't see any infos about their returns/exchanges policy. So I called their customer service and this person didn't even know their return policy and was really rude over the phone. I don't trust shopping at this place!

UPS won't except the inclosed shipping label. Customer Service is non-existing. Makes you wait on hold for 25 minutes only to be routed to the order desk. They say they will take 48 hours to email you a working label

So disappointed in the men's shoes I ordered for my husband and son. They look completely different that the photo. Super cheap, shinny fake leather, with weird fake marbling to make them look cool. The photo in catalog must have been photoshopped as it looks like a naturally distressed leather. Sending them back.

Your clothing is overpriced, inferior garbage that is mass produced in China. I thought by your catalog I would be getting something different... I don't shop in Walmart and will never order from your chinese catalog again.

Clothes are super cool and comfortable. But expect that 1 out of 5 will be defective. Expect when you send it back, you they will not have a record that you have sent it back. Expect that the item will not be replaced. Expect that you will have to call several times to get things straightened out. Expect that they will not give you a credit. Expect that they'll offer free two-day shipping even if you don't care when it arrives; you only care that it will arrive sometime in the same month. Example: you get a notification (picture attached) that your order has shipped and the notification itself even shows that your item has not shipped. In other words, expect really poor order fulfillment follow-through and you won't be disappointed. One more thing: expect high prices. That's one thing that C2C does follow-through with.