Overview
Car Computer Exchange has a rating of 4.3 stars from 712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Car Computer Exchange most frequently mention customer service, timely manner and new pcm. Car Computer Exchange ranks 13th among Auto Parts sites.
Instant Feedback
The order was fine, but the part does not match and then it was stolen.
Placed an order for reprograming my ECM. I bought my own, I had the bad one removed from my Mercedes-Benz GL450, I called car computer exchange, they said they can reprogram and have my unit back to me within 10 days of arrival. Around noon I gave my CC info, within seconds the money flew out of my account in the amount of $618.95 which included shipping to and from. I was told that within an hour I will receive an email with the shipping label. Onehour passed, two, i called back they said it will come by end of day, this was on a Friday. I called back again just before they closed, they said to call back to tomorrow Sar. I asked if open, they said yes although online said closed. So I called Sar, wow what a surprise, CLOSED, and from then on it became a chase, i kept calling back the following week, multiple times, where is the shipping label so I can send my unit out... nothing but runaround. Finally a week later, I asked for a full refund, they said OK. Will take 7 to 10 BUSIENSS DAYS, ITS BEEN NOW OVER TWO MONTHS AND NOTHING BUT BULLSH*T. No returned calls, no replies to email requests for refund, called over60 times, sometimes i would get someone, but put on hold then hung up. Filing a lawsuit against them. Contacting State attorney to report Fraud - STOLE MONEY, NO SERVICES EVER RENDERED FOR 618.95.
THIS IS NOT A LEGITIMATE COMPANY
FRAUD FRAUD SCAM SCAM
RUN, DO NOT DO BUSINESS WITH THIS SCAMMER
Had to order over the phone. Fast and easy service.
I was lied too. It is. Not plug. And play. Now I can't start my car
It was very easy dealing with this company. Parts were shipped quicker than we were anticipating.
Very helpful and easy to deal with. New ECM came quickly and solved my running issues.
Fast delivery, well packaged, clear instructions for startup
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- raleigh, NC
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members