CardPool

My initial order at Cardpool was rejected by the bank who issued my credit card, so Cardpool instructed me to contact my bank regarding the rejected order.
I called my bank and confirmed that the transactions were legit. Then I went back to Cardpool and place an new order. However, this time, Cardpool canceled my order because their risk assessment team rejected me. I do not understand what the risk is after I did all they told me to do: contacted my bank and confirmed the transactions with my bank. I have even sold two gift cards on Cardpool before and had no problem at all. I did not have any bad record with Cardpool and all of a sudden their risk assessment team thinks that I am a risk? WTF?

I've seen so many bad reviews for Cardpool that I decided to write about my positive experience. I think some people aren't giving it enough time. I went on their website around January 20th. I was selling a $25 Fandango gift card. I input all of my gift card info and waited patiently. On February 9th I got an email saying they processed the transaction and were mailing my check. On February 15th I received my check. I think if people are in a big hurry this may not be the website for you. However, if you are just hoping to unload a gift card you know you will not use, it's a great option.

I went to a kiosk to sell 2 Walmart gift cards. One had 50.00 the other 40. The first kiosk I went to wouldn't scan my ID, so during rush hour and an hour drive, I go to another kiosk, go thru the questions. I accepted their offer, they even sent me the code on my phone. Finally it pops up with this generic message how they couldn't take it, and couldn't tell me why. What? Tried 3 times with both cards. SAME BS EVERYTIME. HUGE disappointment, will not reccomend, nor use ever again. I will not use Coun Star either or any company they are partners with. Too bad too because it seemed like an awesome machine. DO NOT DO IT. Especially after reading these, I'll not use the website either. A big F YOU CARDPOOL.

Bought a gift card and they emailed me a code that DID NOT work - I attempted to contact them 5 times by e-mail and they don't respond. I called my bank and had them reverse the charge after a month and a half.

They got me for a $50 gift card. I was suppose to receive a amazon card for $35 bucks but it's been To Christmas shop. I emailed support but got no response. After reading so many reviews of how this company SCAMMING I suggest contact BBB. It's easier then trying to contact cardpool.

Sent my gift cards to @cardpool almost 3 weeks ago, my transaction has been "pending" no funds from them, no response to my emails. Time to sue them and their new owner David Jones @startupdavid
#ClassActionLawsuit

'Scam-sold cards with zero balance'. Customer service sucks, no refunds. Their 1 year guarantee just a junk. Now, I have to deal with my bank. What a waste of time. Stay far away from them.

Bought 9 cards, 2 came invalid, emailed and two days later sent "corrected' code, still didn't work, this time they refused to refund! Stay away, this must be a scam

Was trying to exchange it for an Amazon card for slightly less value. Its been almost 2 weeks and the order still says under review. Cancelling. Not reliable or fast as they claim.

They cancelled my order for no apparent reason and then failed to deliver a gift card in the time that had been promised to me... i'd stay away in general... you will always be disappointed

Bought three ANN TAYLOR gift cards, they were supposed to have $20 in each but when I ran them in 5 different store locations and online. IT SAYS INVALID CARD NUMBER!
THEY SOLD ME JUNK!
THEY HAVE DISCONNECTED ALL THE CUSTOMER SERVICE PHONE NUMBERS for a reason because THEY ARE A BIG SCAM!

Bunch of bull, DO NOT ORDER FROM THEM! It has been weeks and I havent not received the giftcard but my credit card has already been charged. No communication only a generic reply "due to back log from holiday season blah blah" STAY AWAY!

I bought $68 ann taylor gift card, they sent me code, but it is invalid. I tried to contact with them in last week, no respond. They are stealing people's money

If I were to describe Cardpool in one word, I would say it's misleading.
The issue comes up for sellers.
First, they aren't up front with whether they'll accept your card electronically or if you'll have to mail it until after you start the process.
Next, there's an issue with return cards and merchandise credits. Even though they are just as good as a gift card for most merchants (the balance can be checked online and spent in-store or online), Cardpool doesn't allow sale of *certain* brands of merchandise credits. Specifically, I experienced this when trying to sell a Victoria Secret merchandise return card. The problem is that they don't announce this until AFTER YOU'VE GIVEN THE CARD AND PIN NUMBERS. See my screenshot of the rejection.

Bought my gas card for 7 dollars less and it arrived pretty quickly and works, feel great about the savings, was scared by the reviews but this transaction worked well

It's been MONTHS since I sent out my cards. $223 worth. Tried to contact this "company" and no response. They don't respond to emails. There is no contact number, they won't let me write a review on Facebook or respond through FB. DO NOT USE CARPOOL UNLESS YOU WANT TO THROW AWAY $. Might have to get a lawyer involved in this one. THIS ISN'T RIGHT, SOMETHING NEEDS TO BE DONE ABOUT THIS.

Cardpool is terrible. I ordered a gift card and never got it. Tried 6 times now to get it, leaving vms, sending emails and talking in person with their reps.

Sold $50 Victoria's Secret gift card to them. Had to mail it in (prepaid shipping label at least) and wait for cheque. Never received any payment for it after many weeks. Customer service was no help either. THEY WILL STEAL YOUR GIFTCARDS! DO NOT SELL TO THEM!

I bought a $50 ExxonMobil gift card for a friend for Christmas. When she tried to use it, it had a $0 balance. I contacted Cardpool multiple times for a refund and got no response. I filed a complaint with BBB who contacted Cardpool. Cardpool said they had emailed me about it. Never got the email or the refund and BBB wouldn't take it any further because Cardpool had responded to them. I contacted the California Attorney General's office and provided all the information. I received a letter from the AG saying they were contacting Cardpool for an explanation. Shortly thereafter I received an email from Cardpool saying my refund request had been processed and should show up on my card in the next few days, and it did!

I sent a Kmart card for Amazon credit - it took well over 2 weeks to "be received" (USPS from Los Angeles to San Francisco), and after reading these reviews, I was getting nervous that the card was lost to me.

But, they did acknowledge receipt, and the card was processed and I received Amazon credit within 24 hours of that.

Not sure if I would use again, seem a bit flaky.

Sold a 100 dollar gift card never got paid this site does not care about sellers at all they only look after buyers. If you want to rip off someone trying to unload gift cards this is the place to go

CARDPOOL IS TERRIBLE!

Do not walk away from this company, run as fast as you can. I sent a 500 gift card to them using their prepaid postage and address label as instructed. Well, when I did not hear from them after 10 days, I tried to find a phone number--- Good Luck with that. After searching to find the parent company, I finally got a person to ask questions, then I got an email and it basically was sorry but not our problem.

Interestingly the card was used in the same vicinity as one I sold previously- HMMM. I am having to file a Police report and File with the Postal Inspector. Will I ever get any resolution. Not from CardPool they seem flippant about it. Do yourself a favor and DO NOT SEND THEM ANYTHING! You are better off keeping it or re-gifting.

Purchased $550 of gift cards only to find out they were bogus gift cards. PLEASE PLEASE stay away from these people. They duped me b/c the app has a 4.6 star rating in the Apple app store so I felt safe dealing with them, that was a big mistake.
YOU HAVE BEEN WARNED.