• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 68.5%
Positive
76
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user makhpiyaheinnsbsr
Ohio
3 reviews
0 helpful votes
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April 27th, 2024

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Tip for consumers:
thank you very much

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaysxfjcoalzcuchfahvxwpdc7
Viet Nam
2 reviews
0 helpful votes
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April 13th, 2024

The quality is top-notch, with sturdy material and spacious compartments. It's become my go-to bag for errands or a day out. The playful design never fails to bring a smile to my face. Highly recommended for fellow feline enthusiasts!

Products used:
I'm Negative Cat Animal Graphic Shopping Tote Bag

Service
Value
Shipping
Quality
Thumbnail of user trantowdashawn955
Ohio
3 reviews
0 helpful votes
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April 27th, 2024

Like your products and style of clothing.
Would like two tops to be shipped together under the one cost. Thankyou.
Tops were delivered same day., before expected delivery date. A nice surprise.

Thumbnail of user osmanisampinoalpdnq
RU
6 reviews
1 helpful vote
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March 30th, 2024

I am more than satisfied with the customer service I received from a lovely girl! She is professional, fast, patient and incredibly attentive to the needs and concerns of clients. What should have been a frustrating exchange for the two of them (returns are never fun), they strived to be an absolute BREEZE thanks to excellence in communication, problem solving and charm. I cannot recommend this boutique higher, she is the epitome of customer service that went well!

Thumbnail of user dantonioferrayjqqp
Armenia
3 reviews
0 helpful votes
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April 23rd, 2024

The store is excellent, the quality is super, all sizes are available, even if not, you can order without any prepayments or obligations. The seller is excellent

Thumbnail of user jairajawighqm
Armenia
4 reviews
0 helpful votes
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April 23rd, 2024

Thank you very much for the fast delivery of the sneakers and professional advice! This was exactly what I was looking for and couldn't find in the city stores! Good clients to you!

Thumbnail of user tommiegendronbdgp
Armenia
3 reviews
0 helpful votes
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April 21st, 2024

I bought sneakers from your store. Became my favorite! They just look like fire. Thank you very much for a great option at a reasonable price.

Thumbnail of user xiaomengboldsgeuca
Ohio
4 reviews
0 helpful votes
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April 28th, 2024

Wanted to make present to my girl, friend said search on this place. Yep, defenetly ordered, defenetly will buy again! Girl loves new shirt!

Thumbnail of user victoriag876
Kentucky
1 review
0 helpful votes
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January 3rd, 2024

There are many different shirts with neat sayings on them. I have ordered quite a few over the last several years and haven't had any problems. There was a misunderstanding reference the shipping on my last order and customer service responded back quickly to help me understand.

Thumbnail of user emmaz239
Pennsylvania
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping time.

We are deeply sorry for making you wait so long. Due to the high season, it will take longer to prepare the items. We will continue to rush it and ship it out as soons as possible.
But please rest assured that we are doing everything possible to expedite your order and will ship it with priority once it is ready.

Upon checking, it seems that part of the products are already shipped out.
Regarding this issue, our representative have sent an email to you with more shipping details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need more help, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.

Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.

Best regard,
Louisa
LILICLOTH

Thumbnail of user heatherz342
Utah
1 review
0 helpful votes
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January 11th, 2024
Verified purchase
• Updated review

Although I initially had some concerns with my order, Customer Service was very prompt in addressing not only my concerns but offering a reasonable solution. I look forward to receiving my order. Thank you again for your quick response.

My concerns were addressed in a prompt and reasonable manner.

Reason I chose this business:

Received an ad on my phone.

Reason I chose this product:

The slogan on the fleece sweatshirt I purchased fit one of my daughters perfectly.

Service
I find your shipping charges unreasonable
February 2nd, 2024
Verified site experience
• Previous review

I find your shipping charges unreasonable. Also, advertising up to 50% off winter sale merchandise is a false leader when very little is actually discounted 50% and some items not at all. This will be my last purchase here.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user barbaraw2767
Illinois
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

I have enjoyed looking at all the options for tshirts. Some really neat ones and many more that I hope to purchase later on. I was happy to receive the shirts I ordered however one of them had a misspelling. So far they have been very courteous in working with me to make things right. I will shop there again.

Service
Quality
Thumbnail of user theresab1212
California
1 review
0 helpful votes
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January 8th, 2024
Verified purchase
• Updated review

Overall was good and items were as described. Main concerns are related to shipping/delivery:
- Items are not all shipped at once. This appears to be due because they are shipped from different locations. This would be OK, except that there is no notification/tracking if/when items are being shipped, much less what is being shipped. Lack of tracking means not knowing when something is expected to arrive which inreases opportunities for "porch pirates".
- some of the items ordered in late Nov didn't arrive until Jan - well after a month... and too late for Chritmas.
- Vendor checkout lacks any option for expedited shipping so you need to order 4-6 weeks min in advance

Reason I chose this business:

Their products have allways been good quality and reasonably priced.

Reason I chose this product:

Christmas gifts.

Quality
Good, except checkout lacked option for expedited shipping
December 5th, 2023
Verified site experience
• Previous review
Thumbnail of user brandyt65
Texas
1 review
0 helpful votes
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May 29th, 2021

Items shown on website are NOT what you will get! Cheaply made with cheap fabrics! And good luck getting your money back, I was offered 15% "because of high returns costs" at my expense, Don't waste your money!

Tip for consumers:
Items come from China, it’s a scam to get money by misrepresenting products, then making an offer to refund 15% of purchase price to avoid your cost to return

Products used:
1 shirt, a bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user deannaw10
Arizona
2 reviews
0 helpful votes
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January 20th, 2024
Verified purchase

Took 2 weeks to deliver. That was OK. Finally today, 2/20/24 I looked closer to the 7 T-shirts I ordered. All except one seems to be acceptable. The Khaki one,
SKU: SHBCAAAFE5FD has unfinished sleeves. Both sleeves were just cut off, no finishing. Very disappointed in that. Wish I had looked sooner and seen the unacceptable Khaki one. All were purchased for an event on 2/24, so I can't return it. Also, the information sheet showing "how to return" was impossible to read. Will probably never order from Lilicloth again. Poor quality control.

Thumbnail of user lindak2820
Delaware
1 review
0 helpful votes
  • Send Message
January 2nd, 2024
Verified purchase
• Updated review

Shipping: I ordered this for a birthday gift. Ordered a similar product two weeks after from another company and that on came first. It appears Lilicloth does not have a very good shipping service. Then after three weeks, the sent an email that one of the items was out of stock. It just seems they take forever to get their products to the customer.

They keep sending me emails of their products but no response has been received with my out of stock items.

Reason I chose this business:

Never will again.

Reason I chose this product:

Something that my husband wanted.

Service
Quality
Let's hope it comes SOON, last time I ordered something...
November 20th, 2023
Verified site experience
• Previous review

Let's hope it comes SOON, last time I ordered something from you, it took forever.

Thumbnail of user terryk532
Canada
1 review
1 helpful vote
  • Send Message
January 16th, 2022

I bought this sweatshirt as a gift for an animal-loving friend. I was a bit nervous because I'd never ordered fro this company before, but I emailed with a question and got a speedy reply. They helped me track my package, and it showed up way faster than I thought it would! I'm very pleased with the product, and I'm sure my friend will love it! Thank you from Canada!

Tip for consumers:
If you have a question, ask. They replied to both of my emails very quickly and with helpful information.

Products used:
Clothing (Sweatshirt)

Service
Value
Shipping
Quality
Thumbnail of user catherinem18
New York
4 reviews
5 helpful votes
  • Send Message
September 25th, 2021

Nice top but, NOT a sweatshirt because It's very thin. It was shipped within a week and good communication. I ordered a size Medium (fits like a small) could of gotten a large to be over sized. I normally would get a small-medium.

Products used:
Top

Thumbnail of user sharonw2501
New York
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

Love the lining. Live in North East - as I age I am always cold so this will be my everyday wear! Easy to use site. I love the "Yes I'm COLD - me 24/7" and it fits so well. Everyone who sees it comments on how nice it is.

Quality
Thumbnail of user unac7
GB
1 review
0 helpful votes
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December 13th, 2020

I love shopping for clothes at these boutiques on the web, it's always awesome! Clothing designs are very good! Extra thanks for all your help! It's fabulous, they answer questions quickly to my emails.

Thumbnail of user dianan250
Florida
1 review
1 helpful vote
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December 19th, 2021
Verified purchase

Only problem I see is that I didn't write down the promo code so presumably missed out on a discount. I'm ordering from my tablet while visiting Florida so impossible to go back and retrieve it.
Otherwise OK.

Quality
Thumbnail of user kellyx175
Arizona
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Outstanding customer service! All products received were as described. Shipping was good, not fast but my order arrived with about 30 days. I can highly recommend this seller and the products they offer.

Quality
Thumbnail of user cynthiai188
Utah
1 review
0 helpful votes
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January 1st, 2021
Verified purchase
• Updated review

I expected lower quality items, but some were really nice. However, sizing was not standard, of all shirts ordered in the same size, some were very large, others too small for use. That was disappointing, as I expect returns would be difficult because of the extended initial delivery times. The continual 'check-in' emails prior to delivery are excessive, and ended up being just annoying, instead of reassuring. Those emails should be decreased by 50%. Still waiting for some items, one month after order was placed. I also received a tiny refund, without any explanation. Thanks

Reason I chose this business:

Unusual items

Reason I chose this product:

Price appeared OK for novelty items

Value
Shipping
Quality
We'll see how you do with delivery
December 7th, 2020
Verified site experience
• Previous review
Thumbnail of user barbelj1
Washington
1 review
0 helpful votes
  • Send Message
January 1st, 2021

I have ordered several times (5 orders) from this online boutique and I always received exactly what I asked for, without any problems. Your customer service is kind in answering my emails. Thank you girls

Thumbnail of user kaylac241
New York
1 review
0 helpful votes
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January 9th, 2021

Incredible online boutique! This site has the best, it has affordable prices. They even provide customer reviews that help choose your product well. Payment is simple. I'm a fan! I will recommend it to everyone :)

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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3.8
6,896 reviews
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