CardPool

I've skimmed some of the other reviews and understand that Cardpool is going through a change of ownership or just closed up shop.
That being said, I'm extremely annoyed by my experience with them. I had a $300 gift card and decided to sell it directly to the website instead of listing it because I could get paid faster. I did that 03/29/19; it is now 05/09/19! I've emailed them once after a week and a second time sometime after that because I wanted to know when the verification process would end. I only got auto-emails telling me that they would contact me in the next few business days. It's been a month and still no response!
The good thing is, the $300 is still on the card but I lost out on selling it to other people because I believed that Cardpool was in the process of verifying the gift card, but that turned out to be bunk.
If you're going through changes or even closing up shop, don't you think it's common courtesy to not only make an announcement but to inform your users? Unprofessional. It's not a bad experience because I still have the gift card and the money on it but it is honestly really annoying having to wait this long without any acknowledgement, warning, or even a simple response. I'm fine with selling my gift card to someone else or another company but at least let me know beforehand so I don't waste my time and miss out on an opportunity on selling my $#*!.

~Summary~
Considering some of the terrible reviews for Cardpool.com that I've read, I'd say my first dealings with them went comparatively well. Certain aspects of the process were a little annoying, but overall I was satisfied with the experience. (For the record, I am real customer. I know some of you reading these reviews are worried about fake ones.)

~Pros~
* I received 94.9% of the value of my $172.35 Best Buy gift card, which is the best return I've seen from any gift card exchange service.
* I was not asked any questions nor was I "interviewed" by Cardpool as a first time seller as other reviews might suggest.
* They accepted my physical gift card as an e-gift card, thus saving me the trouble of having to mail it to them.
* Customer service responded to my email within one business day.
* Either a debit or credit card will work when selling to them, unlike Raise which requires a credit card.

~Cons~
* I received my payment six business days later than promised, and it likely would have taken longer had I not sent them an email.
* They support neither direct bank deposit nor Paypal when selling to them, only mailed checks and Amazon gift cards.

If you have any issue with your purchase or sale, then you CANNOT reach anyone. I've sent numerous e-mails, with no response and it's 2 months later. (They do not answer the phone either, or check their messages) DO NOT USE THEM AT ALL! YOU WILL REGRET IT!

Cardpool promises a lot up front, but after you give them your credit card they turn into the DMV.

Before buying an emailed "instant" gift card realize that its not going to be there for up to one business day and that they may ask for additional information while tying up your money with a live charge.

I needed to buy some merchandise from an online retailer that was time sensitive relative to available stock and pricing. Cardpool, again before they take your credit card, promises instant access to your gift card. In fact the gift cards are labeled "instant" on their site.

Unfortunately, instant does not mean the same thing to them as after your transaction goes through you do not get a gift card as promised but rather a page saying it can take up to a full business day and maybe longer for you to get your "immediate" delivery of the gift card.

It is very disappointing that there are still vendors out there using deceptive trade practices and I regret not doing more due diligence before giving them my credit card.

Yes, they tend to be better deal than other sites, but they are getting worst. Usually when they hold my order on pending status, and I waited to long for them to approve. I send them an email to have it canceled, which they usually do.

Now when I do that, they would approve my order and than send me an email a few mins later saying that we see that your card was deliveried to you earlier. When I requested them to cancelled my order hours before the gift card was even sent out.

If you going to try something this shaddy, at least waited a few hours before you reply to my email, instead of replying a few mins. After you approve my order..

I ordered a gift card for Lane Bryant for my and thought I was saving a ton by getting a $155 card for $124. That was until it arrived and was instead a Lane Bryant Outlet merchandise credit. The card specifically states this does not work at Lane Bryant, ONLY the outlet. I didnt pay for an outlet card, i paid for a full retail gift card. Well I was going to take my wife shopping tomorrow, but we dont have an outlet here, so now the budget to buy her clothes is gone into a gift card they wont even accept. I hope I can actually get my money back from them. If not, I guess I will have to report it as a fraudelent charge to my CC company.

SHADY COMPANY! Have dealt with this business successfully for years, but they've recently changed ownership. I recently did not receive two gift cards I paid for through their website, and they would not refund. In fact, they won't even respond! Totally different company today. Run, don't walk away...! HORRIBLE CUSTOMER SERVICE. NEVER AGAIN WITH THIS COMPANY! DONE!

I tried to do some research before ordering a target gift card off this site. Of course, a lot of the reviews are terrible and I figured well maybe it won't happen to me... I ordered a physical card bc I had seen so many reviews about the e cards not being activated and figured i would try a physical card first. Well after three days the card is still "processing". No money has been taken from my bank. I even called my bank to let them know I had made the purchase, just incase they had a hold on it or something. Everything was clear on the banks side. I sent 3 emails asking why it was still processing and NO answer, surprising right?! I finally gave up today and emailed them to tell them to cancel it and not even 2 hours later I receive an email saying they cancelled the order. Obviously they didn't want my business, so I took it to raise. I ordered my first gc on raise today and got it with two minutes of the purchase. Don't waste your time and money on card pool! I would give them zero stars if I could!

This company has a 0 response rate. Sold them a 200$ gc and it was put in review. Said the be released 1-4 business days. It has been almost exactly 1 month. Nothing. Just don't do it folks!

Gave them my $25 gift card for AMC. Its over a month later now. I emailed them and now they say I have to physically send my card in when I threw it away, now they wont send me any payment.

Step 1: Get Offers
Tell us which gift cards you'd like to sell for cash.
Step 2: Transfer Gift Cards
Sell your gift cards electronically - no mailing required, or mail your gift cards using our FREE SHIPPING LABEL.
Step 3: Get Paid
We'll send you a check within 24 hours of receiving your gift cards! SCAM!

Firstly, I have never given a product or a business such a low review before. I understand everyone has bad days or bad luck. One bad experience doesn't mean a company is terrible, but in this case I really feel like they did everything in their power to make my experience crappy.

I thought the idea of cardpool sounding good, so I gave them a try. My first order seemed to go through, but I never received my ecards. After nearly 3 days of waiting and an email to their customer service, I was informed my card didn't go through. I tried another order but then received an email to call them to verify my info. A bit of a pain, but whatever. I called and spoke to Mary. She was pretty rude so I just decided to cancel my order.

I emailed customer support and told them what happened. I felt like my email was done in a kindly matter, but the reply I received was a generic one and the subject line had been altered to read 'Order #Hell.' Wow! Very professional. Definitely not worth the trouble or being mistreated by customer service. Stay away!

PURCHASED $200 DIGITAL GIFT CARD. WHEN I WENT TO USE IT, BALANCE WAS ZERO$$... SAME DIGITAL NUMBER HAD BEEN SOLD TO 6 INDIVIDUALS, 1 OR 2 OF WHOM HAD USED IT TO SHOP BEFORE I DID!... FILED AFFIDAVIT WITH BANK, AND MY MONEY WAS RETURNED...
YOU ARE WARNED..."STAY AWAY!"

Like almost everyone here, I have been stung by the "Three days" period to receive your card.
I couldn't find anywhere on their website any indication of a three days period. Just like many others pointed out, the FAQs section says "a few minutes or up to one business day", but you're never told this upfront and as someone who buys discounted gift cards frequently, I've never experienced a delay in receiving any gift card from any other website. The longest I had to wait was probably 30 minutes. But, THREE DAYS? SERIOUSLY.

I ordered 8 cards and they arrived in 4 days.
I am very pleased and would recommend to everyone.
I don't agree with the negative reviews. My experience has been 5 star!

Sold 2 gift card, one cancelled. One succeed, but never got paid, ask many times, NO response or just tell you they will respond, but no reply at all. Need report scam

If you can even find a work (believe me I went to 3 locations) they'll probably just price gouge you. CardPool will barely give you half price for some cards. Terrible experience.

Sister ordered a card from them a while back. They rejected the order when she used a coupon. Apparently, with the use of the coupon, they weren't going to be earning much from the sale, so they simply rejected the order.

Just IMHO, as a professional courtesy, they should just have accepted the order then deactivated the coupon (or something) shortly thereafter, to prevent further sales that wouldn't be very profitable.

They stole my giftcard never contacted my i exchanged my giftcard for an amazon one and never saw any proggres so i contacted them but nothing. Now my account doesnt even exist. Dont trust this pleople.

Whoever runs the site should be in jail they owe me over $130 for cards that don't work or never got sent to me. They probably owe countless people thousands POS company and people. DO NOT EVER BUY FROM THEM. I'm going to contact Gift Card Granny to get them removed from the platform.

I bought a card and waited two weeks before I contacted them to an obvious auto respond and can u believe the email states don't contact them AGAIN until u hear from them, otherwise u will lose ur place in line to be contacted, so I waited almost a month before trying again, I've tried going to their chats and that's also automated where u get an automated repeated response. I called, left a message, no response,,, I'm done, I'm contacting my credit card company for a refund.

I traded in my gift card and was suppose to get my money within 24 hours. That didn't happen! To my stupidity, I checked the reviews for the website after I went through with everything. I will be calling the Better Business Bereau in the morning. With SO many bad reviews I am suprised they havnt been shut down. CALL THE BBB!

ANOTHER ZERO BALANCE CARD WAS SENT TO ME! PLEASE BE AWARE THAT THE COMPLAINTS OF THIS MATTER ARE BUILDING UP. I tried to use a $50 card bought in November last night and was denied at rest. I called the rest. Corporate gift card dept. and found out it had no funds on it and was wiped clean do to an issue. This is second time to get a zero balance card from them so no more calling and asking for a refund to my credit card account. I called my CC account bank directly and reported the zero balance card being sent to me and opened up a case. I will not ever use them again do to these issues!

Do NOT buy from this company. Go with ABCgiftcard, GiftcardZen, or Raise. They know how valuable each customer each and will treat you with the outmost respect. Read below for details:

Do NOT buy from this company unless you want to know how it feels to be discriminated and treated like a second class. Placed an order with them for some Apple gift cards (to purchase iphone X), and they cancelled my order WITHOUT contacting me or my credit card company. They just assumed that Im some sort of a loser who cant afford it. No, Im not making things up. I am TOO risky to be their customer! 760 credit score, 2% credit utilization ($215k credit limit) is too risky. Too risky to even send me an email or call me to verify my order, just straight up cancellation!

Our risk assessment team has determined that we aren't able to process your order at this time.

Real customer, real review. Order number *******