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Cardstore

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Overview

Cardstore has a rating of 2.3 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cardstore most frequently mention customer service problems. Cardstore ranks 32nd among Greeting Cards sites.

  • Service
    2
  • Value
    2
  • Returns
    1
  • Quality
    1
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Reviews (53)

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customer service (20)
Thumbnail of user kerryp120
Kori P.
Oregon
1 review
0 helpful votes
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December 6th, 2019

It used to be super easy to use Cardstore. You just uploaded a photo from your phone to make and send a card. Now, for no reason and without informing any customers, they took away support for the app. I spent 20 minutes today trying to upload a photo to the Website in order to customize a card. It didn't work. I don't know why this once-great idea for a business is now reduced to something that barely functions.

Date of experience: December 6, 2019

Thumbnail of user joshv
Massachusetts
1 review
1 helpful vote
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November 9th, 2011

I'm sorry so many folks here have had such a bad experience with Cardstore, but I'm actually really satisfied with them right now. Three reasons: First, they were running an 80% off sale so I paid $14 for $70 worth of cards. Great deal. Second, because this was such a great deal, Cardstore had a hard time keeping up with demand so there was a small delay in printing (just a few days), but they kept me informed the whole time. And when they did ship the cards to me, they arrived fast, well-packaged, and were really good quality considering what I paid. I have no reason to give anything but five stars to these folks.

Date of experience: November 9, 2011

Thumbnail of user ds34
Virginia
1 review
1 helpful vote
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November 28th, 2011

This is a great site. My orders arrive quickly and the work and personalization are great. I've given the cards as gifts and they get rave reviews. The site is relatively inexpensive. So, I think buyers need to be realistic when they order. I would not place orders for holiday cards with mailing specs during the height of the holiday season. That is just asking for problems, regardless which site you're working with.
The only issue I had with this company is that they are not clear when they are sending a partial order. The follow up was great, polite, and timely. Honestly, I can't say enough good things about them.

Date of experience: November 28, 2011

Thumbnail of user ephraiml
California
21 reviews
94 helpful votes
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May 6th, 2009

$#@! Is right. I hate this site. We ordered some mother's day cards last Saturday and had them shipped 2 day mail. This morning (3 business days later), we called them up because we still hadn't received the cards. No response. Called them back a few hours later and found out that they sent out the cards today... too late for delivery on Mother's Day. Poor customer service. Don't buy from these guys!

Date of experience: May 6, 2009

Thumbnail of user kd14
Missouri
1 review
1 helpful vote
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October 26th, 2014

Had an awesome experiene with this website! I was a little hesitant to buy my photo christmas cards from here due to the amount of bad reviews. They were offering 70% off deal that I couldnt pass up. The cards turned out perfectly with great paper quality. I received my cards 7 days from the date of ordering. I was able to get 30 cards for $10.81 which made me very happy!

Date of experience: November 12, 2012

Thumbnail of user kathys15
Michigan
1 review
1 helpful vote
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March 13th, 2012

They did not ship out order. No tracking number. I ordered birthday cards to keep on hand for people's birthdays in June. I ordered them in the middle of February and I still have not gotten them. I contacted them multiple times and now have to deal with the credit card company in order to get my money back. They were not ordered during a busy time of the year and they still would not help in any way... very disappointed!

Date of experience: March 13, 2012

Thumbnail of user christak
Michigan
1 review
1 helpful vote
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December 8th, 2011

I am extremely happy with my purchase! I ordered holiday cards, even though I was a little worried to purchase anything after reading some other reviews but decided to give it a try! My cards turned out beautiful and there were no problems! They have such a great selection and I am glad I made the purchase! I also like the cardstock paper instead of the photo paper. I will order from here again.

Date of experience: December 8, 2011

Thumbnail of user heidid3
Texas
1 review
1 helpful vote
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November 26th, 2012

I ordered our 2012 Christmas cards on this site before I read the reviews. Once I did read them, I was pretty nervous. But, our cards arrived in about a week - personalized with our family photo - and they are the cutest, least expensive cards that we have ever ordered. I would highly recommend this site - we had a great experience.

Date of experience: November 26, 2012

Thumbnail of user kaitlynt
New Jersey
1 review
1 helpful vote
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November 7th, 2014

Despite the other reviews, I have NEVER had a problem with this site. I ordered two cards on 1/20 and received them only three business days later on 1/24, even with standard shipping. The card quality was great and my order was correct.

I have ordered several times before from this website and have yet to have a problem with them. Shipping generally takes 3 or 4 business days, in my experience. I usually have the cards shipped to my own address, but I did once have the cards shipped for me, and both cards made it to their destination on time. Also, the printing quality of the cards was great.

Everyone seems to be saying that something's happened to Cardstore.com, but I have yet to experience this.

Date of experience: January 24, 2011

Thumbnail of user tonar
Florida
2 reviews
25 helpful votes
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December 3rd, 2014

I have sent cards from CARDSTORE before and was okay with them, however something must have changed. I ordered my Christmas cards and had half of them sent directly to the recipient (which didn't arrive by the date I requested), and the other half were sent directly to me. NONE of the cards were cut straight - they look like a child cut them out - they were no where near rectangle. So, I sent CARDSTORE an email about it and they said they'd reprint them at no charge - which they did. I just got that order today and it is WORSE than the original order! If you fold the card in half, the back 1/2 is a lot smaller than the front half and the card looks terrible. I could've printed them on my inkjet a lot better than this. I will NEVER EVER EVER use them again - even if the cards are free!

Tip for consumers:
Use another website for your cards.

Service
Value
Shipping
Returns
Quality

Date of experience: December 3, 2014

Thumbnail of user jns
Illinois
1 review
2 helpful votes
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December 7th, 2011

This site has a good selection, but beware. I confirmed my card's design & when I looked at it a couple days later, there was extra text! Customer Service was not good. I ate the cost & went to vistaprint.

I would NOT recommend this site to anyone I know.

Date of experience: December 7, 2011

Thumbnail of user cedarchickm
Texas
1 review
0 helpful votes
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October 28th, 2014

I used to order my cards from this site and used to have a great experience. I don't know if they sold their company or what but they are AWFUL now. I called in because an hour after I placed my order (literally) the site had a huge sale. The foreign rep who answered the phone, yolanda, was so rude I was horrified. She mocked me and repeated what I was saying back in a slow motion voice. I told her to go ahead and cancel my order that I would never shop here again. Her answer was "too bad". She said she canceled and ibwould get email notification. Never came. Wen I called back Jose said there was no cancellation because they are "not allowed" to cancel an order. He promised he would have a manager call me after I held for one for quite a while. Of course, that never happened. I have sent so many people here and will never do so again. I guess they assume because they are cheap that they can treat people like animals. Hope they don't last too long.

Date of experience: November 26, 2012

Thumbnail of user maryb152
Oklahoma
1 review
0 helpful votes
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February 10th, 2015

Be careful. You can find the perfect card, fill in all the information and then the site will close you down and you can not find the card again to finish.

Website is very unfriendly

Date of experience: February 10, 2015

Thumbnail of user tarap1
Mississippi
1 review
1 helpful vote
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December 9th, 2011

I ordered for the first time because the price was SOOO cheap. I had the cards shipped directly to ME (instead of mailed out for free) because I wanted to see them in person. They are, without a doubt, the nicest cards I've ever ordered, AND the cheapest. They are printed on nice cardstock. Envelopes were printed with my return address, for free. My only complaint is that it took almost 2 weeks for them to arrive. Probably because they were swamped with orders due to their low pricing and deals. Luckily, I ordered very early in Dec., so they will make it to my friends and family well before Christmas. Very happy!

Date of experience: December 9, 2011

Thumbnail of user yanl
California
2 reviews
4 helpful votes
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October 1st, 2012

I ordered a pirate Birthday card for a 5 year old girl. The card arrived with a number 6. I contacted the customer service but they refused to do anything about it. Terrible service. I wouldn't recommend this site to anyone.

Date of experience: October 1, 2012

Thumbnail of user laynew
Georgia
1 review
2 helpful votes
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December 23rd, 2011

It is December 23rd and I ordered my cards on December 1st. NONE of them shipped (I sent to 20 different addresses) and they lost 9 of my contacts. Customer service was rude and never gave me a timeline on when they might rectify the situation. I was told my cards were "lost by the USPS" (at 20 different addresses?) and then they said they were "lost in cyberspace". Not happy. They charged me immediately, emailed that they had been sent, and now nothing. Never again.

Date of experience: December 23, 2011

Thumbnail of user marlosg
Washington
1 review
1 helpful vote
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November 19th, 2013

Very good experience. They were the only website I could find with the particular layout I was looking for, so I was worried about the quality and processing time. I ordered my cards at 11pm on 11/12 & RECEIVED them in the mail on 11/15! I was very pleased with the quality--I had 2 photos & some textwork. Combined with a 40% off coupon, this was a deal!

Date of experience: November 19, 2013

Thumbnail of user jenninea
Washington
1 review
1 helpful vote
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November 23rd, 2012

I placed an order in November for my holiday cards, and I got a great deal for the 15 cards I had to send out. They shipped the cards directly to my family and friends for free, so I did not have to go to the post office to get fancy holiday stamps. I had one sent to myself so I could see how they turned out. It may have been my computer, but the photos seemed darker when printed. Also, I did not care for the card stock they used. I much prefer the glossy photo cards that Walgreens has. Additionally, the stamp on the card was not very festive. A bull with a spear through it? Happy Holidays, I guess. The most disappointing part was that shortly after the cards were sent out, I received a solicitation in the mail. It was not addressed to me, but in fact, it was addressed to one of my family members. There is no way that the name and my address would have any correlation except from my order through cardstore.com. I will be doing some research, but I believe cardstore.com sells the information on your orders. If you want to use their free shipping service, be wary. They might sell your family and friend's information, too!

Date of experience: November 23, 2012

Thumbnail of user patriciam13
Texas
3 reviews
3 helpful votes
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December 23rd, 2011

I placed my order on Dec 16th and chose 2nd day shipping after reviewing their Holiday Shipping Schedule. I still have yet to receive my order here, and it's 12:30 on the 23rd. Of course my fault lies in not placing the order until Dec 16th, I was waiting on photos from the photographer, and I specifically was paying for my mistake by choosing to pay for 2nd day shipping. Upon contacting customer service, I received a reply basically stating that their chart was all estimates and this is their busiest time of year. That's all fine and dandy, but when I pay for 2 day shipping, and you send me an email telling me my order was shipped out on the 20th, I should receive it on the 22nd, that's what I paid for. Their customer service is worthless... I can't even comment on the quality of the item yet. It better be beyond what I expected at this rate.

Date of experience: December 23, 2011

Thumbnail of user loj3
Saint Lucia
1 review
0 helpful votes
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January 16th, 2017

I ordered a Christmas card on the 22nd of December 2016, i was sent a confiramtion and was informed that my card would arrive on or before the 30th of December its January 16th 2017 NO CARD HAS SHOWN UP. VERRYYY BADD

Date of experience: January 16, 2017

Thumbnail of user donnaw11
New Jersey
1 review
2 helpful votes
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December 12th, 2011

I place an order on Monday, December 5 with 2 day shipping and received on Wednesday, December 7. The cards I received belonged to someone else. I received their cards with their personal information on the packing slip. I immediately called and alerted someone to the situation. They apologized and issued a reorder, not telling me that it would take another 24 to 48 hours to redo. I again called on December 9th and was told of the 24 to 48 hour print time and was assured I would receive the cards on Saturday, December 10 or no later than Monday, December 12. Monday December 12 came and no cards. I again called cardstore.com; the woman who answered the called was apologetic but couldn't do anything for me and referred me to her supervisor. I was on hold waiting for ten minutes before being told the supervisor would call me back. Finally, Brandon called me back and after ten additional minutes and Brandon telling me there was nothing he could do, he then issued a refund. Although cardstore.com did in the end accept responsibility for their mistake, I had to pull teeth for them to see they dropped the ball.

Terrible customer service.

Date of experience: December 12, 2011

Thumbnail of user samantham12
Michigan
1 review
1 helpful vote
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December 29th, 2013

Great site for personalized cards. Quality product at reasonable prices and fast shipping. Love this site.

Date of experience: December 29, 2013

Thumbnail of user yanad
California
1 review
3 helpful votes
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December 20th, 2011

Biggest &#@! Ever, ordered my Holiday Cards and Paid for expedited shipping,
They told me I get it BY xmas. WHO WANT IT ON DECEMBER 23 BY 7PM?
Well, suck customer service, and never ever again.

Date of experience: December 20, 2011

Thumbnail of user sarad8
Illinois
1 review
1 helpful vote
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November 2nd, 2014

I had a great experience, the delivery was made right on time & printing was awesome too.

Date of experience: September 3, 2012

Thumbnail of user candyb2
California
2 reviews
6 helpful votes
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November 18th, 2010

This site has great designs and the print quality is fantastic. Love it Love it Love it!

Date of experience: November 18, 2010

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Customize greeting cards and invitations at Cardstore! Personalize your message, add photos, & even mail your cards in one visit!

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