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CarGurus

How would you rate CarGurus?
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Massachusetts
1 review
2 helpful votes
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Cargurus SUCKS
October 22, 2019

Cars are FALSELY Advertised as available and then miraculously "It just sold yesterdays". FU CG and Ahole Dealers.

Date of experience: October 22, 2019
New York
2 reviews
0 helpful votes
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Good job geury
March 21, 2018

This company is the best in ny ask for Mr Geury have the good cars i buy nissan altima 2016, i am Elisa Gavilanes.

Date of experience: March 21, 2018
Connecticut
1 review
2 helpful votes
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Poor customer service TOO EXPENSIVE unqualified customer leads no satisfaction guarantee very user unfriendly

Date of experience: August 9, 2020
Florida
1 review
1 helpful vote
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Listed our Vehicle as a Private Seller and was not allowed to post our price without a unauthorized notation placed on our Paid Listing

Date of experience: January 2, 2023
Florida
1 review
0 helpful votes
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Ali car guru
December 29, 2019

Ali is very good! And helpful one of the best it was a pleasure buying with his help at h greg.com

Date of experience: December 28, 2019
Tennessee
1 review
1 helpful vote
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They are good at finding cars but every down payment I could afford, car guru would delete mine and insert THOUSANDS! Stop it! YOU PISS PEOPLE OFF

Date of experience: May 22, 2022
Romania
1 review
0 helpful votes
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Deci la ei sunt doar vorbe, iti intarzie comanda platita, vorbesti pe chat live cu agenti si toti zic ca accelereaza livrarea comenzii, te asteptisa vina a doua zi dar nici macar dupa 3 zile nu vine. Iti pun un termen limita ca ajunge pana la o anumita data, deja trec 3 zile dupa aceea data si inca nu ajunge comanda. Iti zic ca e din cauza prea multor colete dar tot tu trebuie sa suni sa vezi ce se intampla ca nimeni nu te anunta. Dar din nou, iti pun termen limita si dupa iti intarzie, de ce mai puneti termen limita daca stiti ca intarzie comanda? Alte site-uri pun anunt de dinainte dar voi sunteti niste jegosi ca vreti doar sa iasa banu. Ii zic celui de la support ca vreau sa fac o reclamatie si imi zice " reclamatia dvs a fost inregistrata" ce reclamtie frate? O reclamatie in care n-am scris nimic? Doar ca sa ne duceti de nas?
Daca comanda era neplatita, curierul era luni la ora 8 in fata portii si astepta dupa mine si jumate de ora. Dar o sa incepem toti sa facem sesizari cu cei cu care lucrati ca sa va faca ei sesizari si poate atunci faceti ceva cand o sa vedeti ca va pierdeti clientii. Nici nu ma mira de ce la call center unde faci plangeri e mereu full si astepti o ora sa raspunda cineva si de ce va pleaca angajatii dupa 3 luni.

Date of experience: October 20, 2022
Florida
1 review
0 helpful votes
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Hola de verdad de quiero dar las gracia al dealer y al vendedor aldo rodriguez por la bien que me trataron estoy muy content con el BMW les compre

Date of experience: November 2, 2015

Overview

CarGurus has a rating of 2.9 stars from 358 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarGurus most frequently mention customer service, good deal and phone number. CarGurus ranks 7th among Car Buying sites.

service
76
value
71
shipping
30
returns
33
quality
62
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