Carjet

Payed a part in advance for renting a car at Deja vu in Antalya. I booked with carpet. There was no car available. So no car, much higher prices now and payed already!
Carpet is not reachable by phone (had to call to Spain! And waited and waited…
There is no possibility to contact carpet if you have a problem other than provided. So what now? Of yes. Saturday evening and Sunday they are not working. No pronlemsolving. Never book with carnet. Just rent a car directly

This story is how car price rised from only 7.65 € per day to 32.00 € per day. Total payment 1960, 00 €. Malta 2025-04-07.
Saw advertisement on Car Jet CITYGO: get greater peace of mind right now for only 7.65 € a day – that's just 38.23 € for your whole rental (5days). We were at rental office 8:39 a.m. Guy at office was sitting alone, but told us: it's not your time now, come back at 9 a.m. WHY? BECAUSE no cancellation fee until 9 a.m. After we get back, I wanted to cancell rental, but guy at office told us happily: you have to pay 60 € cancellation fee. We knowed that we were fulling, BUT COULDN'T DO anything. And total price we paid:
Rental fee 38.75 €
Delay fee 24 € (We are gonna return car 6:30 a.m. it's earlier than office working hours)
Extra drivers 40 € (booked car hire, but paid my wife, signed my wife, driver- my wife.)
Fuel 48.50 (sadly no full to full policy)
Tax 4.50 €
Deposit 1800, 00 € (hope to get back).
Avoid this company, better use BOLT or local busses..

Booked a car for 2 days and didn't see it. Telephone numbers not answered. No any answer in any email or message. Rubbish
Never ever book through this company. No contacts, no cancellation, no refund

Worst company ever – Avoid at all costs I booked a car through CarJet and went to Avis to pick it up — surprise: no car was available. I immediately contacted CarJet, but they did absolutely nothing to help. It's been over three weeks, and I'm still trying to get my money back. CarJet keeps replying with the same copy-paste message:
"Your case is under review by the correct department. We'll get back to you as soon as possible." But they never do. I even went back to Avis Rent a Car and asked for an official email confirming that no car was provided. Avis sent me the email, which I forwarded to CarJet — still, no refund. Even worse, Avis confirmed that CarJet hasn't even contacted them. So clearly, they're not making any effort to resolve the issue. This has been a huge waste of time and money.
Stay away from this website — totally unreliable and dishonest.

Complete frauds. Made my booking and took $93.03 out of my account without any notice or explanation. Once I collected my car I asked if that amount is deducted from the total amount y owing and the people behind the desk at east coast car rentals (the pick up location) had no idea about any deposit or amount deducted. I have raised dispute with my bank and they are investigating but CARJET refuses to return any of my emails. STAY AWAY

We booked a rental car using bargain car rental from their Hobart office, we did not realise the actual booking was via Carjet. We were screwed over by bargain car rental and carjet. We were very lucky we only paid a deposit and therefore only lost this deposit when Bargain Car Rentals office closed earlier than advertised (and earlier than our booked pick up time!) and we could not collect our booked car. Luckily we were able to book a new vehicle from the amazing team at East Cast Hire Car rental at extremely short notice! Don't ever use Bargain Car Rentals or Carjet!

I booked a pick-up for February 5th, but after making the payment, I noticed the pick-up was scheduled for February 6th. When I called to modify the booking, I was informed that it wasn't possible and that I would need to cancel the booking, which would result in losing my money.

Booked a rental for 2 weeks in Frankfurt, couldn't collect it as my driving license was expired called Carjet a couple of times and tried canceling the reservation online no one helped, charged in full without getting the vehicle.
Super disappointed.

Worst company ever! Do not use! Horrible service. Booked for 4pm collection for Hobart City, booking voucher provided by CarJet said site was open to 5pm. Arrived at 4pm and they were closed. The site advised they always closes at 4pm so shouldn't have even allowed to provide booking collection at 4pm. Car Jet refused to refund for their error.

Por favor no utilizar esta plataforma para alquilar un vehiculo. NO vayan a cometer el mismo error que yo hice, ya que son unos estafadores. Te hacen ver que hiciste una reserva y cuando llegas a uno de sus operadores, resulta que no existe dicha reserva, y resultas haciendo una nueva y JAMÁS te hacen el reembolso del dinero. ----------- Veuillez ne pas utiliser cette plateforme pour louer un véhicule. NE faites pas la même erreur que moi, ce sont des arnaqueurs. Ils vous font croire que vous avez effectué une réservation, mais lorsque vous arrivez chez l'un de leurs opérateurs, il s'avère que cette réservation n'existe pas. Vous devez alors en faire une nouvelle, et JAMAIS ils ne vous remboursent l'argent.

Don't use Carjet.com They work with local rental offices and DO NOT check if these are reliable ones. We just had the most horrible experience with Carjet renting a car from Right Cars / Apollo car rental in Athens airport. They try to set you out with a worn out car and upon arrival they tried to rip off money for what they said was a minor scratch made by us. We didn't. As a matter of fact, the whole cars had these minor scratches. We let the police come so they let us go. They didn't want to give the damage report of €300 because I didn't want to sign. Now they withdrew €995 of my creditcard with a damage report signed by a different person. Carjet must have known this, because now we are checking the reviews and all of them are bad for that particular local company! So Carjet does NOT look out for you!
And DO NOT rent from Right Cars / Apollo Rent Athens.
Here below you see the returned car. Only if you take a flashlight you wil find scratches.

I only gave 1 star as I cant give 0. I paid for a hire car on the website, went to Eurocar the next day with my 2 children and they didn't have a car for me. They told me I would be fully refunded by Car Jet as I haven't had a car and still 3 weeks later no refund and no communication at all from Car Jet! Please can someone contact me and give me my refund! Avoid this company!

Παραπλανήθηκαν από τις δελεαστικές τιμές και τις υποσχέσεις τα πράγματα ήταν εντελώς διαφορετικά από την βιτρίνα που παρουσιάζουν στο προφίλ τους φύγετε μακριά φίλοι μου μακριά

If I could give them zero stars, I would. CarJet is a joke. Do not touch them! I booked a car and travelled by coach to Heathrow from Oxford to collect it from Drivalia, only to be told that they didn't have a car for me. Drivalia has a 1 hour courtesy window, from the arranged time of collection, but CarJet's terms and conditions have a 4 hour window. Even though I called Drivalia to tell them I was on my way they did nothing and even said that all cars that day had been cancelled as they had no cars left. I had to arrange coach travel for my onward journey. CarJet refused to refund the money for the booking and would not accept any evidence I could provide them (phone logs, their own recorded telephone conversations, messages to friends at the time, coach tickets etc), and essentially called me a liar and implied that I never turned up to collect the car. Absolute joke. Never again.

Rip off they attract you with their low…
WORSE COMPANY EVER. WHAT A RIP OFF. Rip off they attract you with their low offers but then don't show you the details to get your car until after you pay and the. Their customer service never reply and basically steal your money! Been one week no reply couldn't rent my rat and they owe me 109 euros. They contact me to get more info here but they can't even reply to the 3-4 emails I sent them. DO NOT USE THEM

Yesterday, we were scheduled to drop off a hire car at your Leeds location after collecting a campervan. We had driven up from Devon to pick up the campervan in Bradford. After collecting the campervan, we drove both vehicles into central Leeds to return the hire car. Upon arrival, we discovered that the Leeds hire centre was closed, and there was no key drop facility available, despite having arranged to drop off the car that afternoon.
The contact number displayed at the depot was non-functional, as the pre-recorded message looped continuously without any response. After searching through our emails, we eventually found a working contact number. When we finally got through, we were informed that we should never have been allowed to book the drop-off at the Leeds site at that time. We were then told that our only options were to drop the car off on Monday or drive it to Manchester Airport.
Given that we needed to return to Devon that day, our only viable option was to drive to Manchester Airport. We were assured that the rental village would be open until 8 pm. The journey from Leeds to Manchester Airport was awful and took two hours due to motorway crashes, significantly extending our already lengthy five-hour trip back to Devon and incurring additional petrol costs for our other vehicle. I had arranged over the phone not to pay for the petrol in the hire car for this additional journey.
Upon arrival at Manchester Airport, we found the hire car area difficult to locate, and the rental centre was closed well before 8 pm. Fortunately, there was a key drop box available. This entire experience was extremely stressful and costly in terms of both time and petrol for our other vehicle. We finally arrived back in Devon at 11 pm and had to arrange additional childcare because of this late arrival. An absolutely awful experience! This was an awful experience!

DO NOT use this company!
We booked our hire car through car jet to be picked up in Tampa Florida at wheego on December 28th 2024.
When we got there we went to the shuttle pick up area and wheego didn't arrive, we rang them for over an hour without answer.
And eventually had to pay for a uber to get to where we were going (over an hour away).
We tried ringing & emailing wheego the next 2 days without answer.
So eventually had to hire a car elsewhere for our holiday.
We reported all this to carjet who had taken our payment and were told that we were a "no show" and that they wouldn't give us our money back!
I emailed the ceo of carjet about 15 times and didn't even get a reply.
After emailing wheego a chap called Daniel kroner eventually admitted that they as we were also called "no show" even though they didn't pick us up or answer the phone, that wheego had not charged carjet.
I again emailed the ceo and my wife contacted carjet to say that wheego had said they hadn't charged carjet, so we would like our money back for a non existent service.
Again we were ignored and told they wouldn't give us our money back (over £300) as we were a "no show" how can we be a "no show" if the service didn't happen?
This company is a scam company and I implore you to ignore their cheap rates and look elsewhere, otherwise suffer the indictment of giving your money away for no service.
Robin jeffcoate.
Date of experience: 28 December 2024

SCAM...LOST 376 EURO YESTERDAY. I ALREADY PURCHASED PLATINUM INSURANCE WITH INITIAL BOOKING ONLY FOR THEM TO WANT TO SELL ANOTHER ONE...ALSO IF YOU USE DEBIT CARD YOU ARE ASKED TO PAY EXTRA...SO IN A NUTSHELL THE INITIAL BOOKING WAS 376 FOR 12 DAYS...THEN ON SPOT FOR DEBIT CARD ADDITIONAL 480 EURO I WAS MEANT TO PAY FOR THE PRIVILEGE OF USING A DEBIT CARD? OH BY THE WAY IF YOU USE A CREDIT CARD THE MONEY WILL BE HELD FOR 30 DAYS LOL...MY GUT TOLD ME TERMINATE AND LOSE FHE 376 AS IT WAS ALL DODGY...ANOTHER FRENCH CUSTOMER WHOM WE FOUND AHEAD OF US FUMING HAD ALSO JUST DECIDED TO LOSE HIS MONEY TOO AND WE WERE SOON TO UNDERSTAND WHY TOO. ALL THIS AFTER HAVING TO MEET A SIGN AT OLD OFFICE REDIRECTING US ANOTHER 5 MIN WALK...DISGUSTING AS WE HAD TO LEAVE THE KIDS FOR OVER AN HOUR WAITING AS WE HAD BIG BAGS...AFTER READING REVIEWS IT WAS THE BEST DECISION TO FORFEIT THE 376 AS MY THOUGHTS IMMEDIATELY WERE THAT THEY WERE FIT TO COME KEY THE CAR AT NIGHT...I MEAN WHY WOULD YOU WANT TO CHARGE INSURANCE TWICE? CAR JET IS A FRONT...YOU ARE TOLD TO GO TO MOVIS...THEN INSIDE THE FINAL OFFICE ITS PRICE WHATEVER NAME IT IS...THATS 3 NAMES TO DEAL WITH. SCAM SCAM SCAMMM