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    CarShield

CarShield

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Overview

CarShield has a rating of 4.3 stars from 3,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1598

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.7%
Positive
1,827
Neutral
115
Negative
349
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Horrible, save your money”

Cody g.
11/2/24

Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.

Date of experience: 10/23/24
See critical reviews

Reviews (3,639)

Rating

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Reviews that mention popular keywords

car shield (991) customer service (469) repair shop (97) credit card (50) tow truck (27) repair facility (27) car repair (63)
Thumbnail of user sonyag159
Maryland
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Customer Service was awesome and payment was paid very promptly. Thanks

Date of experience: February 8, 2024

Thumbnail of user elginw2
Washington
2 reviews
0 helpful votes
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February 8th, 2024
Verified purchase

Rep spoke clearly about options to consider and look into current policies.

Reason I chose this business:

Rep spoke clearly and wasn’t confusing.

Date of experience: February 8, 2024

Thumbnail of user beverlyt565
Oklahoma
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Car shield is very reasonable in price! And ha great commercials

Reason I chose this business:

First of it type in the states!

Date of experience: February 8, 2024

Thumbnail of user mildredj69
Arizona
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Representative understood everything I needed and helpful me get set up. Very knowledgeable and helpful. Happy Customer. Thank you.

Reason I chose this business:

The service I've always gotten. Never had a problem so far. Hopefully nothing ever changes. Thank you for all the past service.

Date of experience: October 31, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Thumbnail of user tommyd114
Mississippi
2 reviews
0 helpful votes
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February 9th, 2024
Verified purchase

Car Shield did what they promised to do. That is not always the case with some warranty companies.

Spoke English and was helpful.

Reason I chose this business:

Car Shield had a good reputation. This was my first after market waranty that I ever purchased.

Service

Date of experience: February 9, 2024

Thumbnail of user debib139
Kentucky
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

The staff I spoke with were very knowledgeable and professional while maintaining their personalities and loyalty for what they were promoting.

Reason I chose this business:

Advertisements.

Date of experience: August 25, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your time and review. If you have any questions give us a call!

Thumbnail of user austina265
Hawaii
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Other extended warranty companies offer much more coverage of so many more parts. This one, I am always being denied coverage

Personable on the phone with expertise but still denied

Reason I chose this business:

Bragging advertising

Service

Date of experience: August 19, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!

Thumbnail of user karenc4093
California
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

They cover what they say they will cover and are easy to deal with. A straight up company I would highly recommend

Reason I chose this business:

Had vehicle with no warranty with salvage title

Date of experience: November 16, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We're happy to hear this. Let us know if you need anything else.

Thumbnail of user jerryt578
Pennsylvania
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Was not expecting the long waiting on my vehicle to be repaired and did not have free choice in the shop

Questionable

Reason I chose this business:

Thinking they had much broader repair shops after seeing the many commercials

Service

Date of experience: August 14, 2023

Thumbnail of user steveb3368
Connecticut
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Car shield came through as advertised. My car was repaired and i paid only the deductable.

Reason I chose this business:

Its reputation.

Date of experience: February 4, 2024

Thumbnail of user merrillp12
Illinois
2 reviews
0 helpful votes
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December 20th, 2023
Verified purchase

The problem wasn't with customer service it was with car shield who selected not to cover the service that was needed for my transmission

Reason I chose this business:

To cover my mechanical issues with my cars I have 2 vehicles covered by car shield and is very selective in what they cover

Date of experience: December 13, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.

Thumbnail of user leahw281
Michigan
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

The Car Shield worked just like the commercial said it would! Thank you Car Shield!

Date of experience: February 8, 2024

Thumbnail of user richardm5422
Washington
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

What ever you have in your contract. They will stand by it. And that what they did for me.

The people that I talked with was very nice. They took the time to explain my contract with me and we got everything solved.

Reason I chose this business:

I have been with carshield for 6 years. When I seen them on TV. I said I will call them and I did. Made a great choice.

Service

Date of experience: February 4, 2024

Thumbnail of user georgel1507
Florida
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Took our car to the dealership, it was repaired and the bill was paid in 4 hrs. Great service.

Reason I chose this business:

Tv commercials.

Date of experience: February 4, 2024

Thumbnail of user gilbertp116
New Jersey
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

I am completely satisfied with the coverage to the customer service. I know I made the right choice.

Date of experience: November 18, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.

Thumbnail of user kevinhb
New York
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Owner of garage was more than welcome to take CarShield. Very familiar with it. It was a smooth interaction!

Reason I chose this business:

Helped me tremendously! Saved money on repairs. Unfortunately it's less than my premiums for the whole year but when I have to use it it's worth it.

Date of experience: December 6, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We're happy to hear this. Let us know if you need anything else.

Thumbnail of user richards6325
Massachusetts
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

The representative I spoke with was very pleasant and friendly. It was a pleasure dealing with h.

Reason I chose this business:

I chose Car Shield because of the commercials I saw on TV.

Date of experience: February 6, 2024

Thumbnail of user pedrov164
New York
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

I regret not doing this before with my other cars. I can only save so much money on doing my own maintenance.

Reason I chose this business:

With my history of vehicles I knew I would need some help when something happens.

Date of experience: November 3, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Thumbnail of user seanm2001
Wisconsin
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Everything went great, I would recommend you to others who needed a warranty plan

Reason I chose this business:

Needed a warranty after my other one was up

Date of experience: February 7, 2024

Thumbnail of user stephaniec2785
Florida
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

My problem was solved in a matter of minutes. Great company people.

Reason I chose this business:

Helps with cost of older automobile repairs.

Date of experience: February 7, 2024

Thumbnail of user reneem886
Pennsylvania
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

The representative was friendly, understanding and patient. She answered all my questions!

Reason I chose this business:

2011 infiniti G37X 28,000 miles. I love car but things don't always last forever!

Date of experience: February 8, 2024

Thumbnail of user lolam241
Texas
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Phone call was stated well. Very helpful. Felt I was great with their co

Date of experience: February 1, 2024

Thumbnail of user donaldf715
Washington
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

Had door locks ( power) that were not working and had to be manually done.

Reason I chose this business:

Saw commercial on TV and thought I would try it out. Hjj

Date of experience: February 2, 2024

Thumbnail of user rubenc278
Florida
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

My car was in need of service I provided Lexus of Tampa Bay with my carshield information The claims process was very easy going and quick my Overall Great Experience!

Reason I chose this business:

My Dad has it Ive heard good thins aboiut it

Date of experience: November 17, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Thumbnail of user marleneb340
Washington
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

My plan says that it covers but the last time I had to have a tow, they used an outside towing company and I had to pay another company.

Reason I chose this business:

Thought it was a good company

Date of experience: August 21, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy. Looks like our administrator paid quite a bit on your repair. Let us know if you have any questions or concerns.

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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