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CarShield has a rating of 4.2 stars from 3,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Fast and efficient use of coverage. No delay in services as I experienced with another warranty company.
Seemed more professional than others
Date of experience: October 31, 2023
My car was in the shop for 4 days, they said they couldn't find the problem, check engine light still on said they cleared it
Nothing could be done because shop had not opened a claim,
Tv advertisement
Date of experience: December 1, 2023
CarShield was very easy to enroll.
And whenever I need to speak to someone, they are always available on the phone :)
Peace of Mind and my friend recommended them.
Date of experience: October 5, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Needed major repairs on my car and Car Shield was there fir me.
Date of experience: February 1, 2024
Never had to ask they knew what to do to fix my problem
More for buck
Date of experience: February 4, 2024
Refused me a rental car, paid $200 of a $2400 bill. False advertising.
Horrible.
Because, obviously I’m stupid.
Date of experience: February 1, 2024
I have a good customer service with car shield service on the phone with the representative
Because it is good to have if I have any issues with my engine on my car
Date of experience: February 3, 2024
Car shield has great customer service and the staff is aware ready to answer any question you may have.
Great listeners. Explained everything
So your TV ads and like what they had to say.
Date of experience: October 27, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
You don't help with the things I need done to my car. Like a starter or a short some were in my car.
The way it was addressed to me,I though it would bee good for me. But it has not been.
Date of experience: August 13, 2023
If they follow through it will be great experience
Tv advertising
Date of experience: February 4, 2024
Was inquiring about my truck, since we already have our family vehicle insured with car shield.
Best coverage at a reasonable price
Date of experience: February 4, 2024
Car Shield would not cover a part that clearly in my service agreement.
N/a
Starting to wish I didn't.
Date of experience: February 4, 2024
Very helpful and covered a few things before I sold my car.
Wanted to insure that I would not be out of pocket for a large expense.
Date of experience: February 4, 2024
Yes very courteous and professional way dealing with me
For protection of possible malfunction of car(motor)
Date of experience: February 4, 2024
Your customer service was very easy to deal with and things were taken care of immediately.
Great warranty and good rates for a lot of coverage
Date of experience: February 3, 2024
Reported issues and were taken care
Right away to there proper departments
Issues were resolved
Costly parts and labor of any owner vehicles
Date of experience: February 4, 2024
My claim was handled quickly without any issues. Thank you
I was referred to car shield.
Date of experience: February 4, 2024
Got my car fix when needed to be done with out problems
Needed a warranty my factory ran out
Date of experience: February 4, 2024
Signed up for coverage on a new vehicle.
Customer service rep was outstanding
Quick signup with no contract required
Date of experience: February 4, 2024
Carshield does NOT pay for repairs like they claim to. I have the gold protection coverage which includes enhanced powertrain coverage. My transmission started having issues and the adjuster said they would NOT cover ANY repairs because it was a "PRE-EXISTING CONDITION". I purchased Carshield to give me peace of mind because it was a 5 year old vehicle and I had no records of how the previous owners maintained the car. Well, Carshield will not cover repairs that were due to the negligence of the previous owner. I asked the adjuster what was the point of used car warranty if that was the case and he said did not know. The adjuster's name is Mark. They send out an inspector that works for them which will find a way to get away with not having to pay for repairs. Mark also clearly told me on the phone that the only thing they could cover was the diagnostics test then refused to cover that as well. I called the Carshield claims department asking for Mark to give me a call and they said he didn't have to call me and then pretended that they couldn't hear me and hung up on me. NEVER IN MY LIFE HAVE I EVER DEALT WITH SUCH A FRAUDULENT, UNETHICAL, UNPROFESSIONAL COMPANY. I highly recommend you do not waste your money on this company or expect for them to pay for any repairs.
Tip for consumers:
Carshield does NOT pay for repairs that are listed on their coverage plan.
Products used:
Carshield Gold Coverage Plan
Date of experience: January 24, 2022
The commercial and advertising are all false. We have been with CarShield for 5+ years, making our payments on time and keeping our car regularly maintained at the dealership. We had a problem with the throttle body a couple of years ago and we were denied the claim because in the fine print, throttle bodies aren't covered. This past month, when we took the car in for service they said that the car was burning oil and needed to do a teardown to figure out the problem. We reported this to CarShield, they approved the teardown and authorized us to get a rental vehicle. The dealership did the teardown and realized that a new engine would be needed, but had to wait three weeks to get an inspection from CarShield. They finally came and did the inspection and sent my wife a text saying that the repairs are approved. Great! Until the following day when they called to say that the repairs were not approved AND since they weren't, we had to pay for the rental car...after a 3 week delay on their part!
Basically, in our experience, every word in their commercials and ads and on the website are untrue. We paid over $5,000 in premiums for absolutely nothing but disappointment in return. We have canceled this bogus service and recommend that everyone else do the same. No matter the issue with your car, they have some unseen little loophole to get out of paying for it like they say. This is not an extended warranty, this is a scam. The only response they had to our questions is "you didn't read the fine print." If we saw everything in the fine print, we never would have paid a nickel to this company, because nothing is covered.
Products used:
CarShield
Date of experience: December 29, 2023
My representative was very polite, knowledgeable and patient in answering my questions and concerns.
Inexpensive, covers most of my car needs and repairs.
Date of experience: October 18, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.