- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,631 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Just great with three companies being with them for two years
Update my autopay
Date of experience: February 1, 2024
Have no experience with Carshield other than I pay my premium and yall accept it so I don't have an opinion.
To be pro active.I have a great little 2011 ford and have had no problems but I figure that probably the time is going to come.
Date of experience: January 7, 2024
Experience was great. There was no question about the repair. Thank you.
Date of experience: February 1, 2024
All I did was get my account number which I lost recently.
Date of experience: February 1, 2024
Because they're the best and they're awesome and awesome customer service
Awesome better than any other car Shile
Because they're the best
Date of experience: February 3, 2024
My mechanic filled a claim weeks ago still haven't got a response
Date of experience: February 1, 2024
I found out that carShield sales your contract to different dealers but it's okay as long as they do what I need when I need them
From the commercials
Date of experience: January 1, 2024
When I needed help they were there for me and my saturation
They were very helpful
Because I have a old vehicle and I save money
Date of experience: February 3, 2024
Fantastic, very friendly and knowledgeable. Awesome
Peace of mind
Date of experience: February 2, 2024
Worse scam artists ever. Horrible customer service. Will be getting sued shortly
I did not choose them. And never would
Date of experience: February 2, 2024
I was very pleased with the service I received. It took a little longer than I'd hoped, but the work was accomplished.
They took care of my problems
Cost was reasonable
Date of experience: August 11, 2023
I like the car shield, they have taken the time with me in how to explain my contract with me very clearly
Date of experience: August 4, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car Sheild approves a price they will pay, rest is out of your pocket. Depends on mechanics costs and labor.
Cars need repair, never have cash for car emergencies.
Date of experience: December 4, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Within the years that I've been a part of carshield no problem when my car need repair things cost you for everything when it come to my STS Cadillac
She very helpful no problem when helping me when I asked a question she answered professionally and I was very satisfied with service
Because I needed warranty for my car at a lower price that I can afford thank you
Date of experience: January 12, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
Several phone calls to office to get things going.
Advertising
Date of experience: February 2, 2024
The customer service representative was very helpful and pleasant, and got me back on the road in a very short time.
I needed some sort of warranty for my vehicle, and car Shield sounded great.
Date of experience: August 20, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Simple, quick and precise help. The process was swift and hands off. The dealer and CarShield worked together to reduce my cost.
Prevent large repair cost
Date of experience: November 21, 2023
We’re happy to help. Let us know if you need anything else.
Thank you for your response to our repair need. Your insurance is well worth it and we would, and have recommended you to others.
We needed a good extended warranty
Date of experience: August 21, 2023
We're happy to hear this. Let us know if you need anything else.
Respect the customer decision to take time to decide whether to commit to the product.
Because I needed to extend my warranty on my vehicle.
Date of experience: February 2, 2024
I called to confirm services I was assisted quickly and courteously
The commercial seemed genuine
Date of experience: February 1, 2024
Car Shield paid the bill accordingly to the contract. Hassle free.
It came with the truck I bought
Date of experience: February 1, 2024
Was one phone call and all was taken care great value.
Was the best for the value to keep my truck healthy.
Date of experience: February 1, 2024
Nothing yet. Only made payments. We will see how they are when they need to pay for problems when they happen.
My other warranty ran out. I say the commercial
Date of experience: August 13, 2023
I call and ask the time line for my payment is due. The person at the customer service help me out by giving me my due date
I have seen the commercial on TV and someone I know is in the commercial, she talk very highly about you guys.
Date of experience: August 12, 2023
The way they handle them with customer service talked with them and handled everything proper
About what was all covered in my contract and I wanted to
Date of experience: February 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.