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    CarShield

CarShield

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Overview

CarShield has a rating of 4.2 stars from 3,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.

  • Service
    1596

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 79.7%
Positive
1,817
Neutral
115
Negative
348
View ratings trends
19
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How would you rate CarShield?
Top Positive Review

“Piece of mind”

Jeffrey B.
12/1/24

I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!

Date of experience: 11/21/24
See positive reviews
Top Critical Review

“Horrible, save your money”

Cody g.
11/2/24

Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.

Date of experience: 10/23/24
See critical reviews

Reviews (3,628)

Rating

Timeframe

Other

Reviews that mention popular keywords

car shield (988) repair shop (97) customer service (466) credit card (50) tow truck (27) repair facility (27) car repair (63)
Thumbnail of user louisl519
Florida
2 reviews
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

I have not needed any service yet, but I purchased this service should I need to use it.

Reason I chose this business:

Previously used their services for my prior pickup truck.

Date of experience: February 1, 2024

Thumbnail of user melvinh204
Texas
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

I would like to know how your payment amount was calculated.

Date of experience: February 2, 2024

Thumbnail of user myrnag64
Alabama
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

Clear and understandable, no problems. Patiently answered questions.

Reason I chose this business:

Looking for help

Date of experience: February 2, 2024

Thumbnail of user henryt452
New Jersey
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Need to upgrade customer service. I did not get complete answers when l asked.

I was very happy when my vehicle was ready to drive off the mechanics shop.

Reason I chose this business:

My warranty had expired.

Service

Date of experience: February 1, 2024

Thumbnail of user judithc957
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

Car Shield covered the repairs that were necessary to get my car back on the road and I was pleased with the follow-up communication I had with representatives from Car Shield.

Representatives called me several times with updates about the services they were paying for and assured me it was being taken care of in a timely manner.

Reason I chose this business:

The best choice, I felt at the time, and believe that to be true today.

Service

Date of experience: August 15, 2023

Thumbnail of user martinr674
Colorado
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Car Shield took care of the repairs without batting a eye. No problems with the service department accepting Car Shield!

Reason I chose this business:

Excellent reviews!

Date of experience: August 21, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

We’re happy to help. Let us know if you need anything else.

Thumbnail of user ernests347
Alabama
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

I haven't used it. I had a battery problem that I had to replace but I forgot to use car Shield

Reason I chose this business:

I chose car Shield for problems just like that. I hope I remember that when something else happens. I do have high hopes

Date of experience: February 1, 2024

Thumbnail of user shoulds
New Jersey
3 reviews
2 helpful votes
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February 8th, 2024
Verified purchase

Everytime I call for a claim I get it's not covered,100.00 a month for that answer

Date of experience: February 1, 2024

Thumbnail of user sharond402
Oregon
3 reviews
0 helpful votes
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January 15th, 2024
Verified purchase

Kind, considerate, and we'll trained staff. I won't mind calling back when I have a problem.

Perfect

Reason I chose this business:

Your rating and commercials.

Service

Date of experience: January 15, 2024

Thumbnail of user stevenm3169
New York
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I love car shield and I am so thankful that I got it

Reason I chose this business:

I seen the commercial on TV

Date of experience: February 1, 2024

Thumbnail of user iran18
California
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase

Car shield has been nothing but extraordinaryto me and my families well being when it comes to my car.

Reason I chose this business:

(Smile) At first because of Ice T. Then I did my research and found them to be true and reliable.

Date of experience: November 10, 2023

Thumbnail of user carshieldr1
Carshield R. – CarShield Rep

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Thumbnail of user marting761
Ohio
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Never had to call, but felt protected even never had to use it

Reason I chose this business:

Promoted on several internet sites.

Date of experience: February 1, 2024

Thumbnail of user barbarae1334
North Carolina
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I called and my questions were answered on all my questions

Need to check my automatic payment account

Service

Date of experience: February 1, 2024

Thumbnail of user garyy329
Missouri
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

No experience with them to know how they will respond

Reason I chose this business:

Advertisement

Date of experience: February 1, 2024

Thumbnail of user josephp2792
Washington
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I called to move back my payment for 2 days. It was taken care of very quickly. Thank You!

Service

Date of experience: February 1, 2024

Thumbnail of user neetam8
Oklahoma
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

The agent was so nice and helpful. Made me glad I called

Great and speedy

Reason I chose this business:

Tv commercial

Service

Date of experience: February 1, 2024

Thumbnail of user dalec614
Texas
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Radiator needed to be replaced and it was covered.

Date of experience: February 1, 2024

Thumbnail of user danb1864
Arizona
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Vehicle repaired to our satisfaction. Customer service and support was excellent

Date of experience: February 1, 2024

Thumbnail of user deloresh113
Nevada
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Everyone did follow up to make sure my service was completed.

I was suppose to get refunded for my towing and never did.

Service

Date of experience: February 1, 2024

Thumbnail of user johnt5053
Virginia
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I needed coverage information, it was given competently.

Service

Date of experience: February 1, 2024

Thumbnail of user ceciles38
Texas
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Sales person was very courteous and Knowledgeable. The gentleman answered all my questions.

Sales person was very courteous and knowledgeable.

Reason I chose this business:

I already have American home shield.

Service

Date of experience: February 1, 2024

Thumbnail of user christophery252
Illinois
2 reviews
0 helpful votes
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February 1st, 2024
Verified purchase

When asked a question was given courteous answers and revised what ask in the mail quickly.

Reason I chose this business:

Commercial advertising.

Date of experience: February 1, 2024

Thumbnail of user pattys442
Texas
2 reviews
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Customer service representative was very helpful and pleasant to speak with, as always

Reason I chose this business:

Needed warranty coverage

Service

Date of experience: February 1, 2024

Thumbnail of user deweyh41
Illinois
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Not what we wanted after reading book that was sent

Service

Date of experience: February 1, 2024

Thumbnail of user daler465
West Virginia
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Exceptional customer service, great experience with representative

Service

Date of experience: February 1, 2024

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.

Business History

Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.

Company Representative

Thumbnail of user carshieldr1
Carshield R.
Customer Service
Typically responds within 23 hours

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