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CarShield has a rating of 4.2 stars from 3,624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I was misled and uninformed until after I paid two months and waited for 500 miles to pass, then told
The repairs I needed would not be covered
"sorry that's not covered"
I fell for the ads.
Date of experience: August 15, 2023
Nice to have cxoverage when you ned it. While for this vehicle I never made a claim. Just having the piece of mind was massive.
I have it on other vehicles
Date of experience: November 21, 2023
The perso who answered the call was very helpful. They answered my question and was very respectful.
The person I talked to was very helpful and my issue was addressed very professionally.
Date of experience: November 16, 2023
Called to verify account info. Customer service rep was very cordial and helpful. 5 star service!
Date of experience: January 11, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I called regarding coverage...i didn't have the Ram anymore so i switched it to my Colorado
I like the service and have covereage for my vehicles.
Date of experience: January 12, 2024
Thank you for your time and review. If you have any questions give us a call!
Excellent services to the Public nice all staff organized very thankful for responsibility to all custumer.!I
Excellent Services first call to my car towing ontime very Quick instant and the driver nice gentle to approaching to you personally Iam very happy and many thanks..!!!
I Choose Carshiel than other same business coz think have A Peace of mind Like as of now have a major problem to my 3cars.more power and Good Luck to continuous Public services Like me.needed Support of Carshield.Thanks.!
Date of experience: November 9, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I haven't had to use their service for a warranty service yet but they are there if I need the service hopefully it willl be proper fully for me.
I had a problem I don’t have my monthly payment automatically drawn but they went in and took it automatically and I went in the day prior and made the payment so they had two payments out on me when I called about the issue they were aware and said it was a computer problem other customers had the same problem that put me in a bad situation problem I had to wait several days to get it fix but been a computer problem it should gotten fix that day that’s my idea I do work for the Federal Government US Postal Service and been there 37 years I try my best to go out my way to help customers and I get great feedback back about how my service ways I try to make customers feel important but that’s me I been there 37 years and I response of my service or help is good that’s me my opinion have a good day.
I was looking for company that I could get a warranty with and car shield should up so I went with it.
Date of experience: August 17, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I appreciated Car Shield, did not give the dealership any problem with paying my car repair bill.
Very satisfied with the car warranty program. Car Shield responded without delay. I have had many friends to sign up with Car Shield. Thank you!
Cadillac dealership wanted to charge me thousand dollars for a car warranty. I declined their offer.
Date of experience: January 3, 2024
Answered my questions promptly so that I felt that my. Business matters. I have been acustomer since 2018.
Quality and price and coverage. After my husband died, I thought car shield would be the best in my situation.
Date of experience: November 10, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
The AC evaporator had to be replaced. OEM part would have cost me over $900. CarShield part, I onlt had to pay $107.00 for refrigerant.
Heard about it on The Wilkow Majority
Date of experience: November 24, 2023
We’re happy to help. Let us know if you need anything else.
I'll let u know after my truck get fixed so approve my transmission work and I'll definitely get back witcha
No special reason
Date of experience: October 29, 2023
One call and I had my truck back under a warranty - gave me a sense of security
Date of experience: January 1, 2024
You have been a great asset to me as iam a widow and your services have been a great help in keeping my auto functional
I’d seen commercials that really got me to thinking, my automobile is out of warranty and I needed some protection and Carshield was exactly what I needed, it is worth it’s weight in Gold.
Date of experience: October 31, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My Dodge dealer had big signs up in service Department that said they did not and would not accept Car Shield Warrenty!
I chose Car Shield because of Advertising… However, after seeing complaints, BBB rating and complaints from consumers cancelled cover and was selling covered vehicle
Date of experience: January 1, 2024
So far, I'm thankful I could get Carshield at a convenient price. Have not had to use but I look forward to a seamless process when I do!
Advised to get.
Date of experience: November 15, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I only have my car service at dealerships. They do not accept Car shield
Big mistake
Date of experience: January 18, 2024
Response time, Calling Carshield to check on my policy status I was impressed with how Quickly I was able To reach agent who quickly answered all my questions great job
Check on policy status
Date of experience: August 17, 2023
The mechanic was very fast and he fixed our van very good job thank you
Cuz they are very good
Date of experience: January 13, 2024
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I have been getting phone calls...text...even letters in mail that I owe $1500 for my coverage. I HAVE NEVER NEVER SIGNED UP FOR CAR SHIELD.
BBB HAS OVER 2000 COMPLAINTS
Date of experience: May 10, 2023
All your carshield payments go towards tv ads and phone harassment and to pay high dollar stars to lie
Date of experience: October 3, 2022
Some of the sencers are not covered and some of the suspension was not covered! Other than that. I like car shield!
Talked to them about the suspension issue!! First it was covered then it wasn’t!!! Other then that I love the coverage!
Good value!
Date of experience: October 18, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Took longer than thought facility put in wrong part first time had to find right part
Hard to understand person on phone
I have needed it
Date of experience: January 4, 2024
Alex explained the plan well, which helped us make the decision to enroll
We figured that extra coverage couldn't hurt we hope we never have to use it but, glad to know we have it
Date of experience: January 20, 2024
Could not get car back until next day until lack of response to repair shop
Less than satisfied
Need for product
Date of experience: January 11, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!