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CarShield has a rating of 4.2 stars from 3,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Called about service start date for covered repairs.
Needed car warranty coverage.
Date of experience: January 15, 2024
My experience was quick and easy and I got the problem resolved
Date of experience: January 13, 2024
Very easy and fast! The agent very friendly and fast!
Easy and enjoyable
Date of experience: January 15, 2024
Completely satisfied for what I needed and it was all done on time
Date of experience: January 15, 2024
Answered all questions and even looked into transferring policy into a much older vehicle
Reviews and maintain it because of the service I have received
Date of experience: January 5, 2024
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I thought more should have been paid on my claim, I ended up paying more than the insurer.
I thought they would be a good company to use for my auto protection.
Date of experience: January 10, 2024
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
This is the fourth survey. I keep answering that I haven't used it yet.
Stop sending them.
Date of experience: December 9, 2023
Very good very good ver good good good good good great and very happy
Good
Date of experience: January 14, 2024
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Happy to be a Car Shield customer. I'm very pleased with their service
Date of experience: January 14, 2024
The last gentleman I talked to was very professional and helped me
Date of experience: January 14, 2024
I had a great experience with the agent that I talked to.
We payed off our car and wanted to get Car Shield for our car.
Date of experience: January 10, 2024
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Don't know about service yet car has not broken down
Date of experience: January 13, 2024
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I had questions about my coverage and they were answered very well.
Looking for a warranty for my car.
Date of experience: January 12, 2024
Courteous employees, company stands behind policy.
Service and price
Date of experience: January 12, 2024
Cashier is as smooth and Silk they treat their customers Fair
They treat their customers Fair
Date of experience: January 12, 2024
Called to submit a bill but waited too long. My bad.
Informative
For the protection.
Date of experience: January 12, 2024
Car shield brings customer service to a superior level for its members.
Peace of mind based on consistent service
Date of experience: January 11, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Quick responses good information. Very attentive user friendly.
Quick and easy.
Recommended by friend.
Date of experience: January 12, 2024
Thank you for your time and review. If you have any questions give us a call!
I have not had any experience as yet. Have not had a reason to use Car Shield yet.
I hurd so much about Car Shield on the TV
Date of experience: January 10, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Just called to make sure payment was made and they was really nice
Sound the best for the money
Date of experience: January 5, 2024
Thank you for your time and review. If you have any questions give us a call!
Wanted to send the shop substandard replacement parts and not pay for services.
Advertising
Date of experience: January 11, 2024
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
From beginning to end...I received superb, helpful efficient service.
Shopping for insurance
Date of experience: January 10, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
Kind and caring representative, gave me options for local service. Thank you.
Date of experience: January 10, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We’re happy to help. Let us know if you need anything else.